All Systems Operational

Uptime over the past 90 days. View historical uptime.
Websites ? Operational
90 days ago
99.89 % uptime
Today
Assurance (Testing Fibre Services) ? Operational
90 days ago
99.95 % uptime
Today
Assurance (Testing Copper Services) ? Operational
90 days ago
99.62 % uptime
Today
Network Performance ? Operational
90 days ago
100.0 % uptime
Today
Network Events ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
99.95 % uptime
Today
Assurance API ? Operational
90 days ago
99.62 % uptime
Today
Line Test API - Fibre Services ? Operational
90 days ago
99.96 % uptime
Today
Line Test API - Copper Services ? Operational
90 days ago
99.99 % uptime
Today
Address Lookup API ? Operational
90 days ago
100.0 % uptime
Today
Broadband Availability API ? Operational
90 days ago
100.0 % uptime
Today
Broadband Checker Business API ? Operational
90 days ago
100.0 % uptime
Today
Network Events API ? Operational
90 days ago
99.45 % uptime
Today
Network Performance API ? Operational
90 days ago
99.99 % uptime
Today
Fibre - Place API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Place API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Product Offering API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Product Offering API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Feasibility API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Feasibility API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Appointment API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Appointment API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Order API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Order API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Notification API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Notification API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Service Partner Websites and APIs ? Operational
90 days ago
99.85 % uptime
Today
Tech Mate (Testing Fibre Services) ? Operational
90 days ago
99.95 % uptime
Today
Tech Mate (Testing Copper Services) ? Operational
90 days ago
99.31 % uptime
Today
WRM (Appointments) Operational
90 days ago
100.0 % uptime
Today
WRM (Work) Operational
90 days ago
100.0 % uptime
Today
WRM (CAMS) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Chorus Planned ICT Event Notification: CR5920583 Sep 26, 2025 21:00 - Sep 27, 2025 01:00 NZST

The following systems and services will be impacted for up to the entire duration of the outage window.

Retail Service Provider (RSP – Customer) impacts:

Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be unable to perform copper line testing. However users will still be able to log copper faults.
• Line Test API
Copper line testing functionality will be unavailable.
• Copper Provisioning
No order activations or deactivations will be processed during the outage window.


Service Company Impacts:

Some features will be unavailable for use:
• TechMate
Users will be unable to carry out copper based line testing.

This planned outage is required to deploy a patch on a supporting server.
Posted on Sep 10, 2025 - 09:23 NZST

Chorus Planned ICT Event Notification: CR5918862 Sep 26, 2025 21:00 - Sep 29, 2025 07:00 NZDT

The following systems and services will be impacted for up to 45 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.
The below features will be available up till 28th September 03:00, at this point the below service functions will be impacted until 28th September 18:00:
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.

Please note that this release will only impact the API’s mentioned above, no other API’s will be impacted.


Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)

WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).

The below features will be available up till 28th September 03:00, at this point the below service functions will be impacted until 28th September 18:00:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.


This planned outage is required to support the major upgrade of Chorus's Logical Network Inventory, software and database layers. The current system Chorus uses Service and Resource Inventory (SRI) is approaching end of life and will be upgraded to Unified Inventory (UIV).
Posted on Aug 28, 2025 - 13:29 NZST
System Metrics Month Week Day
Address Lookup API Response Time
Fetching
Broadband Availability API Response Time
Fetching
Broadband Checker Business API Response Time
Fetching
Line Test API (testing fiber services) Response Time
Fetching
Line Test API (testing copper services) Response Time
Fetching
Network Performance API Response Time
Fetching
Network Events API Response Time
Fetching
WRM (Appointments)
Fetching
WRM (Work)
Fetching
Fibre - Place API Response Time
Fetching
Fibre - Product Offering API Response Time
Fetching
Fibre - Order Feasibility API Response Time
Fetching
Fibre - Manage Appointment API Response Time
Fetching
Fibre - Manage Order API Response Time
Fetching
Sep 19, 2025

No incidents reported today.

Sep 18, 2025
Chorus Unplanned ICT Event Notification: DC13981332
Resolved - Clearance at 21:00:
All jobs have been processed manually and all data is up-to-date.

Orders are now being processed as per BAU.

No further updates.
Sep 18, 21:43 NZST
Update - Update as at 17:00:

The jobs that failed process correctly overnight are being pushed through manually, and will be processed by this evening.

The automated process that has been affected is not being run overnight tonight due to patching on a related server; the next run for this process will be tomorrow night (Friday the 19th).

Technical teams are also continuing their investigations.

Next update as soon as available.
Sep 18, 17:09 NZST
Update - Update as at 11:10:

The address issue has now been resolved, however the backend scheduling process did not complete successfully overnight last night.
Technical teams are continuing their investigations.
Sep 18, 11:11 NZST
Update - The impacted addresses have now been corrected (duplicate addresses have been removed), and the backend scheduling process needs to run again overnight tonight to confirm it is running correctly.

This incident will again be put into monitoring status overnight, and an update will be supplied by midday tomorrow (18/09/2025).
Sep 17, 22:08 NZST
Update - Update as at 11:45:
The backend process did not complete successfully overnight; the fault is still present. However, the impacted addresses are in the process of being removed later today.

Once this has been completed, technical teams will consider the next steps to implement a permanent fix for this issue.

Next update as soon as available.
Sep 17, 11:46 NZST
Identified - Update as at 18:15:

Third-party technical teams have carried out updates on the impacted address records that caused a backend process to fail.

This backend process now needs to run through BAU scheduling, which will happen overnight tonight.

This incident will be put on monitor overnight and an update will be supplied by midday tomorrow (17/09/2025).
Sep 16, 20:08 NZST
Update - Update as at 13:20:

Third-party technical teams are continuing to investigate the issue.
Next update as soon as available.
Sep 16, 13:20 NZST
Investigating - We are currently experiencing issues with an internal Chorus system since around 21:00, Saturday 13/09/2025:

Fibre Provisioning: Any order which requires the creation of a new address will be experiencing delays. Orders requiring the creation of a new address that has been submitted since 13/09/2025 will not progress.

Fibre Place API will not return any results for new addresses created since 13/09/2025.

Please Note: Orders can still be placed as per BAU.
Sep 16, 10:13 NZST
Chorus Planned ICT Event Notification: CR5920639
Completed - The scheduled maintenance has been completed.
Sep 18, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:00 NZST
Scheduled - The following systems and services will be impacted for up to the entire duration of the outage window (2 hours).

Retail Service Provider (RSP – Customer) impacts:

Systems will be unavailable:
• Wireline OOT
• Wireline B2B
Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be unable to carry out copper based line testing. However, users will still be able to lodge copper faults.
• Line Test API
Users will be unable to carry out copper based line testing.


Service Company Impacts:

Some features will be unavailable for use:
• TechMate
Users will be unable to carry out copper based line testing.

This planned outage is required to install a patch on a supporting system.
Sep 3, 09:31 NZST
Sep 17, 2025
Sep 16, 2025
Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025
Chorus Planned ICT Event Notification: CR5918629
Completed - Update as at 10/09/2025, 15:25:
This planned change has now been cancelled.
Sep 10, 15:27 NZST
Update - Update as at 08/09/2025, 14:50:
This planned work has been postponed. New dates will be advised as soon as available.
Sep 8, 15:00 NZST
Scheduled - The following systems and services will be impacted for up to 5 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
• EMMA Chorus Portal (SSP)
• EMMA Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
Please complete any integration validation and ensure that you have no issues after the release window.

Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.


Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
• Netmap
Users may receive an error while carrying out feasibility requests.

WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).

This planned outage is required to deploy a patch to a supporting system.
Sep 4, 16:13 NZST
Sep 9, 2025
Chorus Planned ICT Event Notification: CR5913963
Completed - The scheduled maintenance has been completed.
Sep 9, 23:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 17:00 NZST
Scheduled - The following systems and services will be impacted for up to 4 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• EMMA Chorus Portal (SSP)
• EMMA Chorus Portal B2B
Some features will be unavailable for use:
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.

Please complete any integration validation and ensure that you have no issues after the release window.

This planned outage is required to deploy a software release on a supporting system.
Aug 25, 14:04 NZST
Sep 8, 2025
Chorus Planned ICT Event Notification: CR5910704
Completed - The scheduled maintenance has been completed.
Sep 8, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 21:00 NZST
Scheduled - The following systems and services will be impacted for up to 5 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.


Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.

WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).


This planned outage is required to deploy a software release on a supporting system.
Aug 18, 14:07 NZST
Sep 7, 2025
Chorus Unplanned ICT Update Notification: DC13948833 & DC13948991
Resolved - Remedial activities have been completed. Full system functionalities have been restored.
Sep 7, 21:32 NZST
Update - Update as at 20:52

Functionality has started to return, you may receive duplicate notifications on some events. Further remedial activities are still underway, a final clearance will be sent on this event once full restoration is confirmed.
Sep 7, 20:56 NZST
Identified - Update as at 17:25

Third party technical teams have identified the issue. Chorus technical teams are now currently working through remedial activities.

We are working as urgently as possible to restore full functionality, however we do not have any current estimated restoration time.
Sep 7, 17:37 NZST
Update - Update as at 15:10
Investigations are continuing with Chorus internal and third-party technical teams. We will provide the next update as soon as it becomes available.
Sep 7, 15:20 NZST
Update - Technical teams and third-party specialists are actively investigating the issue. Next update once available.
Sep 7, 12:38 NZST
Investigating - We are experiencing an issue since 00:53 with a backend system that is impacting the below applications and services:

• Network Events Portal and API: Any new, update, clearance or completions are not being displayed or sent via the API.
• Whispir Notifications: Any planned or unplanned network event notifications are not being sent out via email.
• Impacted Services Emails: Any New incidents or updates to impacts on existing Network Events are not being sent out.
• Chorus Public Outage Map: Any new, update or clearance will not be displayed on the outage map.
• Assurance Website and Assure API: Planned and unplanned network events are currently not being updated into the backend system that populates the Assurance Website and API. Users attempting to test or lodge a fault on services may not see that a service is impacted by a current unplanned / planned network event.

Please note this is not impacting Copper Cable Cuts (Copper FREs) these will still process as per BAU.

Investigations are currently ongoing by both internal Chorus technical teams and third-party specialists.

Next update as soon as available.
Sep 7, 09:41 NZST
Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

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