The following systems and services will be impacted for up to 5 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
• Chorus Portal EMMA (Portal Emulator)
• EMMA B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.
Service Company Impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
This planned outage is required to deploy a software release on a supporting system.
Posted on
Mar 18, 2025 - 12:31 NZDT
The following systems and services will be impacted for up to 3.5 hours within the outage window.
Retail Service Provider (RSP – Customer) Impacts:
Some features will be unavailable for use:
• Assure Portal/Assurance API: Unable to test a service or log faults for fibre and copper ASIDs.
• Line test API: RSP’s consuming the line test API directly will be unable to test fibre/copper services.
• Network Performance Portal: Updates will be delayed for customer impacting services on the Chorus network.
Where service faults present a civil or medical emergency, Chorus standard escalation procedures apply.
Service Company Impacts:
Some features will be unavailable for use:
• TechMate: Unable to test Fibre/Copper services.
• FRE Portal (Fault Management Portal): Unable to submit/search existing tickets
• WRM (Work Request Manager) API: the WRM API will error and notification updates will be delayed.
WRM features that will be impacted:
Appointment Failures – Assurance
Work Request Failures – Assurance
Work Request Failures – Fulfil
Customer Order Failures
Service Company Notifications (Outbound)
Service Company Notifications (Inbound)
WRM updates for Assurance
WRM updates for Fulfil
Service Company Reschedules
Service Company Capacity Updates
Campaign Management
Re-allocations
View Work / Task
Update work / schedule allocation
Data Extracts
This planned outage is required to provide improved supportability and network security.
Posted on
Mar 20, 2025 - 10:59 NZDT
The following systems and services will be impacted for up to 4 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• Chorus Portal EMMA (Portal Emulator)
• EMMA B2B
Some features will be unavailable for use:
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
Please complete any integration validation and ensure that you have no issues after the release window.
This planned outage is required to deploy a software release on a supporting system.
Posted on
Mar 25, 2025 - 09:35 NZDT