Chorus NZ | API Status

Chorus Unplanned ICT Event Notification: DC12899945

Monitoring - Update as at 20/11 18:00:

Remedial work has been completed . Technical team will investigate the logs tomorrow during the peak traffic time .

Next update will be around 21/11 12pm or earlier if available.
Nov 20, 2024 - 18:06 NZDT

Update - Update as at 20/11 14:34:

Technical team will be carrying out remedial work from 17:00 to 17:30 tonight

Next update as soon as available.
Nov 20, 2024 - 14:37 NZDT

Update - Update as at 19/11 18:04:

Technical team will continue to investigate the logs tomorrow during the peak traffic time .

Next update will be around 20/11 12pm or earlier if available.
Nov 19, 2024 - 18:15 NZDT

Update - We are currently experiencing an issue with the Assurance website & Assurance API, since 15/11 09:56

Retail Service Provider (RSP – Customer) Impacts:

Testing of fibre and Copper ASIDs may intermittently return an error message stating "we are currently experiencing an outage and this data is not currently available", asking end users to try again.

Please Note: this is also impacting the ONT to RGW connectivity

Service Company Impacts:

Testing of fibre and copper ASIDs may return an error message .

Please Note: this is also impacting the ONT to RGW connectivity test.

Update as at 19/11 17:24:

Technical teams deployed a potential fix into the production environment. The errors have reduced but continue to be present. Technical teams continue to investigate.

Next update as soon as available.
Nov 19, 2024 - 17:39 NZDT

Update - Update as at 19/11 12:36:

Technical teams continue to investigate further.

Next update as soon as available.
Nov 19, 2024 - 12:44 NZDT

Identified - Update as at 18/11 17:28:

The issue has reoccurred. This has been escalated to technical teams to investigate further.

Next update as soon as available.
Nov 18, 2024 - 17:37 NZDT

Update - Users may have noticed a recurrence of this issue between 12:20-12:48 today. However it self-resolved and subsequent testing has been carried out successfully.

This incident will remain under monitoring until COB today at this stage.
Nov 18, 2024 - 16:41 NZDT

Update - The number of errors observed has now dropped off to a very low level.

This incident will remain under monitoring over the weekend, and technical teams will follow up and review on Monday morning.

Please Note: this is only affecting the ONT to RGW connectivity test.
Nov 15, 2024 - 19:31 NZDT

Monitoring - Functionality to all impacted applications/systems has been restored.

Monitoring will continue until COB today to confirm stability.
Nov 15, 2024 - 14:54 NZDT

Update - Technical teams have restarted a backend server but systems continue to be impacted.

Investigations are continuing.

Next update as soon as available.
Nov 15, 2024 - 14:14 NZDT

Investigating - We are currently experiencing issues with the following systems/applications, since 09:56 this morning:

Retail Service Provider (RSP – Customer) Impacts:

Assurance website & Assurance API: Testing of fibre ASIDs may return an error message stating "we are currently experiencing an outage and this data is not currently available", asking end users to try again.

Service Company Impacts:

TechMate: Testing of fibre ASIDs may return an error message stating "error 429 - too many requests".

Technical teams are urgently investigating.
Nov 15, 2024 - 12:23 NZDT

Uptime over the past 90 days. View historical uptime.

Websites Operational

90 days ago

99.62 % uptime

Today

Assurance (Testing Fibre Services) Operational

90 days ago

99.72 % uptime

Today

Assurance (Testing Copper Services) Operational

90 days ago

99.82 % uptime

Today

Network Performance Operational

90 days ago

99.32 % uptime

Today

Network Events Operational

90 days ago

99.64 % uptime

Today

APIs Operational

90 days ago

99.82 % uptime

Today

Assurance API Operational

90 days ago

99.05 % uptime

Today

Line Test API - Fibre Services Operational

90 days ago

99.87 % uptime

Today

Line Test API - Copper Services Operational

90 days ago

99.83 % uptime

Today

Address Lookup API Operational

90 days ago

100.0 % uptime

Today

Broadband Availability API Operational

90 days ago

100.0 % uptime

Today

Broadband Checker Business API Operational

90 days ago

99.99 % uptime

Today

Network Events API Operational

90 days ago

99.86 % uptime

Today

Network Performance API Operational

90 days ago

99.33 % uptime

Today

Fibre - Place API Operational

90 days ago

100.0 % uptime

Today

Fibre - Place API - EMMA Operational

90 days ago

99.22 % uptime

Today

Fibre - Product Offering API Operational

90 days ago

100.0 % uptime

Today

Fibre - Product Offering API - EMMA Operational

90 days ago

100.0 % uptime

Today

Fibre - Order Feasibility API Operational

90 days ago

100.0 % uptime

Today

Fibre - Order Feasibility API - EMMA Operational

90 days ago

99.22 % uptime

Today

Fibre - Manage Appointment API Operational

90 days ago

100.0 % uptime

Today

Fibre - Manage Appointment API - EMMA Operational

90 days ago

100.0 % uptime

Today

Fibre - Manage Order API Operational

90 days ago

100.0 % uptime

Today

Fibre - Manage Order API - EMMA Operational

90 days ago

100.0 % uptime

Today

Fibre - Order Notification API Operational

90 days ago

100.0 % uptime

Today

Fibre - Order Notification API - EMMA Operational

90 days ago

100.0 % uptime

Today

Service Partner Websites and APIs Operational

90 days ago

99.89 % uptime

Today

Tech Mate (Testing Fibre Services) Operational

90 days ago

99.69 % uptime

Today

Tech Mate (Testing Copper Services) Operational

90 days ago

99.82 % uptime

Today

WRM (Appointments) Operational

90 days ago

99.96 % uptime

Today

WRM (Work) Operational

90 days ago

100.0 % uptime

Today

WRM (CAMS) Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Chorus Planned ICT Event Notification: CR5885049 & CR5893079 Nov 24, 2024 21:00 - Nov 25, 2024 05:00 NZDT

The following systems and services will be impacted for up to 5 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.

Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
• Netmap
Users may receive an error while carrying out feasibility requests.
WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).

This planned outage is required to carry out an update on a supporting system.
Posted on Nov 11, 2024 - 12:00 NZDT

Chorus Planned ICT Event Notification: CR5889591 Nov 24, 2024 23:00-23:59 NZDT

The following systems and services will be impacted for up to 59 minutes within the outage window.

Retail Service Provider (RSP – Customer) impacts:

Some features will be unavailable for use:
• Wireline/OOT & Wireline B2B: Unable to create, modify copper orders or query existing services.
• Assurance Website & Assurance API: Users may be unable to log, view or manage Fibre & Copper faults and will be unable to perform any tests on Fibre & Copper services.
• Line Test API: Fibre & Copper line testing functionality may be unavailable.
• Chorus eSPM: Copper line testing functionality may be unavailable.
• Network Performance Portal and API: The Portal will remain available for the duration of the change, however new events and existing events updates will not be visible until after the change is completed.
• Chorus Billing Portal (billing.chorus.co.nz): Users will be unable to raise or view Disputes and/or Enquiries for the duration of the planned outage.
• Network Events Portal and Network Events API: All new, update or clearance on planned and unplanned network events may not display.
• Planned and Unplanned Network Event Notifications (Whispir): may be impacted and will queue and process once connectivity is restored.
• RMP (Remote Management Platform) & RMS Config API: Users will not be able to Provision, Assure, view or configure the status of an RGW ONT (generation 3, 4 and Hyperfibre ONT).
Where service faults present a civil or medical emergency, Chorus standard escalation procedures apply.

Service Company Impacts:

Some features will be unavailable for use:

• TechMate: Copper and fibre line testing will be unavailable.
• Fault Related Events Portal (FRE Portal): The FRE Portal will remain available for the duration of the change, however new FRE events and existing event updates will not be visible until after the change is completed.
• SAP: Service Partners will not be able to use inventory management (ordering of Spares) or carry out other activities via SAP.

• Assurance: All new work requests or updates for fault tickets will not flow through to Service Companies or from Service Companies to Chorus Assure.

WRM features that will be impacted:
• Appointment Failures – Assurance
• Work Request Failures – Assurance
• Work Request Failures – Fulfil
• Customer Order Failures
• Service Company Notifications (Outbound)
• Service Company Notifications (Inbound)
• WRM updates for Assurance
• WRM updates for Fulfil
• Service Company Reschedules
• Service Company Capacity Updates
• Campaign Management
• Re-allocations
• View Work / Task
• Update work / schedule allocation
• Data Extracts

This change is required to provide improved supportability and network security.
Posted on Nov 14, 2024 - 17:42 NZDT

Chorus Planned ICT Event Notification: CR5893340 Nov 28, 2024 21:00 - Nov 29, 2024 05:00 NZDT

The following systems and services will be impacted for up to 6 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) Impacts:

Maintenance page/response will be displayed:
• Chorus Portal EMMA (Portal Emulator)
• EMMA B2B
Some features will be unavailable for use:
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.

Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
• Netmap
Users may receive an error while carrying out feasibility requests.
WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).

This planned outage is required to deploy a software release on a supporting system.
Posted on Nov 15, 2024 - 12:02 NZDT

Chorus Planned ICT Event Notification: CR5892762 Nov 28, 2024 21:00 - Nov 29, 2024 05:50 NZDT

The following systems and services will be impacted for up to 6 hours within the outage window.

Retail Service Provider (RSP – Customer) Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B

Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.

Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)

Some features will be unavailable for use:

• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).

This planned outage is required to carry out an update on a supporting system.
Posted on Nov 08, 2024 - 17:15 NZDT

System Metrics Month Week Day

Address Lookup API Response Time

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Broadband Availability API Response Time

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Broadband Checker Business API Response Time

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Line Test API (testing fiber services) Response Time

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Line Test API (testing copper services) Response Time

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Network Performance API Response Time

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Network Events API Response Time

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WRM (Appointments)

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WRM (Work)

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Fibre - Place API Response Time

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Fibre - Product Offering API Response Time

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Fibre - Order Feasibility API Response Time

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Fibre - Manage Appointment API Response Time

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Fibre - Manage Order API Response Time

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Past Incidents

Nov 21, 2024

Chorus Planned ICT Event Notification: CR5891836 & CR5892680

Completed - The scheduled maintenance has been completed.
Nov 21, 05:50 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:00 NZDT

Scheduled - The following systems and services will be impacted for up to 5 hours within the outage window.

Retail Service Provider (RSP – Customer) Impacts:

Some features will be unavailable for use:
• Chorus eSPM
Copper line testing will be unavailable.
• Line Test API
Copper line testing functionality will be unavailable.
• Assurance Website & Assurance API
Users will be unable to perform copper line testing. However users will still be able to log copper faults.
• Copper Provisioning
No order activations or deactivations will be processed during the outage window.

Service Company Impacts:

Some features will be unavailable for use:
• TechMate
Users will be unable to carry out copper based line testing.

This planned outage is required to install a patch and renew a certificate on a supporting system.
Nov 6, 15:45 NZDT

Nov 20, 2024

Unresolved incident: Chorus Unplanned ICT Event Notification: DC12899945.

Nov 19, 2024

Nov 18, 2024

Chorus Planned ICT Event Notification: DC12909669

Completed - The scheduled maintenance has been completed.
Nov 18, 23:30 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:00 NZDT

Scheduled - The following systems and services will be impacted for up to 30 minutes within the outage window.

Retail Service Provider (RSP – Customer) Impacts:

• Chorus Portal (SSP)
• Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.

Service Company Impacts:

The following systems and services will be impacted for up to # 30 minutes within the outage window.

• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
• Netmap
Users may receive an error while carrying out feasibility requests.
WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).

This Emergency change is required to fix an urgent issue with the application.
Nov 18, 17:13 NZDT

Nov 17, 2024

No incidents reported.

Nov 16, 2024

Chorus Planned ICT Event Notification: CR5884204

Completed - The scheduled maintenance has been completed.
Nov 16, 20:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 18:30 NZDT

Scheduled - The following systems and services will be impacted for up to 18.5 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:
Some features will be unavailable for use:

• Chorus Billing Portal (billing.chorus.co.nz) - users will be unable to raise or view Disputes and/or Enquiries for the duration of the planned outage.

Service Company Impacts:
Some features will be unavailable for use:

• SAP: Service Partners will not be able to use inventory management (ordering of Spares) or carry out other activities via SAP.

This outage is required to deploy a software release on a supporting system.
Oct 21, 14:34 NZDT

Chorus Unplanned ICT Event Notification: DC12896519

Resolved - The automated process ran successfully overnight and new orders are now being processed as per BAU.
No further updates.
Nov 16, 11:13 NZDT

Update - Technical teams have carried out remedial work on a backend database. The automated process is scheduled to be carried out as per usual at 20:00 today, and this will be monitored to ensure the issue is resolved.
Nov 15, 15:29 NZDT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 16:51 NZDT

Update - Technical teams have applied a patch on a backend system.
This backend process now needs to run through BAU scheduling, which will happen overnight tonight.
This incident will be put on monitoring status for tonight and an update will be supplied by 11:00 tomorrow morning.
Nov 14, 16:47 NZDT

Investigating - We are currently experiencing issues with an internal Chorus system since Tuesday 12/11/24.

Fibre Provisioning - Any orders which requires the creation of a new address will be experiencing delays.
Any order that requires the creation of a new address that has been submitted since 12/11/24 will not progress.

Fibre Place API - Will not return any results for new addresses created since 12/11/24.

Please Note: Orders can still be placed as per BAU.
Nov 14, 14:50 NZDT

Nov 15, 2024

Nov 14, 2024

Nov 13, 2024

No incidents reported.

Nov 12, 2024

Chorus Planned ICT Event Notification: CR5892867

Completed - The scheduled maintenance has been completed.
Nov 12, 23:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 17:00 NZDT

Scheduled - The following systems and services will be impacted for up to 4 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Maintenance page/response will be displayed:
• Chorus Portal EMMA (Portal Emulator)
• EMMA B2B
Some features will be unavailable for use:
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.

Please complete any integration validation and ensure that you have no issues after the release window.

This planned outage is required to deploy a software release on a supporting system.
Nov 7, 14:08 NZDT

Chorus Unplanned ICT Event Notification: DC12882957

Resolved - Clearance at 16:00:
Technical teams have carried out remedial activities, and all systems are now functioning as per BAU.
Nov 12, 16:05 NZDT

Update - The restart was completed, however this did not rectify the issue. Technical teams are continuing their investigations.
Nov 12, 13:02 NZDT

Identified - The restart is taking longer than expected, however it is currently in progress. Technical teams are continuing their investigations.
Nov 12, 11:15 NZDT

Update - We are continuing to investigate this issue.
Nov 12, 08:36 NZDT

Update - We are experiencing an issue where searching or browsing inside the Network Events Portal is running slowly.
This is resulting in any new events, updates or clearances not being sent out via the Network Events API.
Since 19:45 yesterday, this incident is also impacting the Network Performance Portal & API, where alarm information displayed is out-of-date and not updating.

Investigations are ongoing.
Nov 12, 08:24 NZDT

Update - This incident will be placed on hold overnight. Technical teams will reconvene tomorrow morning to continue their investigations.

Next update as soon as available.
Nov 11, 19:32 NZDT

Investigating - We are experiencing an issue since 16:07 today where searching or browsing inside the Network Events Portal is intermittently running slowly.
This may also impact any events, updates or clearances being sent out via the Network Events API.

Technical teams are urgently investigating.
Nov 11, 17:05 NZDT

Chorus Unplanned ICT Event Notification: DC12881564

Resolved - The overnight restart was successful and orders are now being processed as per BAU. The backlog has also been cleared.
Nov 12, 11:14 NZDT

Identified - Since 10:34 this morning we have been experiencing an issue with Chorus Portal & Chorus Portal B2B, where new fibre orders requiring a scope or install visit will not progress past the acknowledged/received state.

A restart of the impacted system will to be carried out tonight as part of CR5892609, between 23:00 (11/11/2024) - 05:00 (12/11/2024). Orders can still be placed and will be processed afterwards as per BAU.

Next update as soon as available.
Nov 11, 16:27 NZDT

Chorus Unplanned ICT Event Notification: DC12873272

Resolved - The automated process ran successfully overnight and new orders are now being processed as per BAU.
No further updates.
Nov 12, 08:35 NZDT

Update - Previous outstanding jobs have now been processed/cleared, and technical teams will monitor the automated process run tonight to confirm it processes correctly and if the issue is now resolved.

Next update by midday, 12/11/2024.
Nov 11, 16:25 NZDT

Update - The automated backend process failed again last night. Third party vendors will be engaged on Monday morning to investigate further.

Next update by 11/11 12:00
Nov 10, 09:14 NZDT

Update - Chorus internal technical teams have carried out restart on a few backend servers. We will need to wait for the automated process to go through again tonight to see if the issue is resolved. If the issue continues, we will need to engage third party venders on Monday to investigate further.

Next update will be provided by 10/11 12:00
Nov 9, 14:13 NZDT

Identified - The automated process failed again overnight. Technical teams have been re-engaged to investigate.

Next update once available
Nov 9, 09:36 NZDT

Monitoring - Technical teams have removed some duplicate records that caused a backend process to fail.

The backend process now needs to run through BAU scheduling. This will happen over night tonight.

The incident will be put on monitor for tonight and an update will be supplied by 09/11 11:00.
Nov 8, 17:49 NZDT

Identified - Technical teams are in the process of carryout remedial activities to fix the current issue.

Next update once available
Nov 8, 16:53 NZDT

Update - Third party and internal Chorus technical teams continue investigations.

Next update once available
Nov 8, 12:23 NZDT

Investigating - We are currently experiencing issues with one of the Chorus internal systems since Sunday 03/11.

Fibre Provisioning - Any orders which require a new address add will experiencing delays. Any order that requires a new address add that has been submitted since 03/11 will not progress.

Fibre Place API - Will not return any results for new addresses created since 03/11.

Technical teams are investigating the issue as urgently as possible.
Nov 8, 11:29 NZDT

Chorus Planned ICT Event Notification: CR5892609

Completed - The scheduled maintenance has been completed.
Nov 12, 05:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 23:00 NZDT

Scheduled - The following systems and services will be impacted for up to 3 hours within the outage window.
In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) Impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B

Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre and copper line testing functionality will be unavailable.

Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.

Service Company Impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)

Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).

This planned work is required to update a certificate on a supporting system.
Nov 6, 09:50 NZDT

Nov 11, 2024

Nov 10, 2024

Nov 9, 2024

Nov 8, 2024

Nov 7, 2024

No incidents reported.