All Systems Operational

Websites ? Operational
90 days ago
99.81 % uptime
Today
Assurance (Testing Fibre Services) ? Operational
90 days ago
99.92 % uptime
Today
Assurance (Testing Copper Services) ? Operational
90 days ago
99.34 % uptime
Today
Network Performance ? Operational
90 days ago
100.0 % uptime
Today
Network Events ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
99.91 % uptime
Today
Assurance API ? Operational
90 days ago
99.35 % uptime
Today
Line Test API - Fibre Services ? Operational
90 days ago
99.92 % uptime
Today
Line Test API - Copper Services ? Operational
90 days ago
99.34 % uptime
Today
Address Lookup API ? Operational
90 days ago
100.0 % uptime
Today
Broadband Availability API ? Operational
90 days ago
100.0 % uptime
Today
Broadband Checker Business API ? Operational
90 days ago
100.0 % uptime
Today
Network Events API ? Operational
90 days ago
99.96 % uptime
Today
Network Performance API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Place API ? Operational
90 days ago
99.95 % uptime
Today
Fibre - Place API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Product Offering API ? Operational
90 days ago
99.93 % uptime
Today
Fibre - Product Offering API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Feasibility API ? Operational
90 days ago
99.93 % uptime
Today
Fibre - Order Feasibility API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Appointment API ? Operational
90 days ago
99.91 % uptime
Today
Fibre - Manage Appointment API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Order API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Order API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Notification API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Notification API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Service Partner Websites and APIs ? Operational
90 days ago
99.71 % uptime
Today
Tech Mate (Testing Fibre Services) ? Operational
90 days ago
99.91 % uptime
Today
Tech Mate (Testing Copper Services) ? Operational
90 days ago
98.66 % uptime
Today
WRM (Appointments) Operational
90 days ago
100.0 % uptime
Today
WRM (Work) Operational
90 days ago
100.0 % uptime
Today
WRM (CAMS) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Chorus Planned ICT Event Notification: CR5909182 Jul 22, 2025 21:00 - Jul 23, 2025 03:00 NZST

Update - Update as at 15:05, 18/07/2025:
This planned work has been rescheduled to 22/07/2025 21:00 - 23/07/2025 05:00 (starting 2 hours earlier).

Jul 18, 2025 - 15:09 NZST
Scheduled - The following systems and services will be impacted for up to 6 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
• EMMA Chorus Portal (SSP)
• EMMA Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
Please complete any integration validation and ensure that you have no issues after the release window.

Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.


Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
• Netmap
Users may receive an error while carrying out feasibility requests.

WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).

This planned outage is required to deploy a software release on a supporting system.

Jul 02, 2025 - 11:50 NZST

Chorus Planned ICT Event Notification: CO5910990 Jul 25, 2025 21:00 - Jul 26, 2025 05:00 NZST

Update - Update as at 14:55, 19/06/2025:
This planned work has been rescheduled to 25/07/2025 21:00 - 26/07/2025 05:00.

Jun 19, 2025 - 14:58 NZST
Scheduled - The following systems and services will be impacted for up to the entire outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be able to retrieve service information and/or test a service, However users will be unable to log a fault. Updates on existing fault tickets will not process till after the change window.


Service Company Impacts:

Some features will be unavailable for use:
• FRE Portal (Fault Management Portal)
Unavailable for Copper FRE.
WRM features that will be impacted:
• Appointments Management Unavailable – Fibre & Copper Assure.
• Work Request Management Unavailable – Fibre & Copper Assure.
• Service Company Notifications for Assure (Outbound).
• Work Request Manager Updates for Assurance.
Assurance:
All new work requests or updates for fault tickets will not flow through to Service Companies or from Service Companies to Chorus Assure.

Can we please ask that all updates on fault tickets be held until after the completion of this planned change.

This planned outage is required for Operating System patching on backend systems.

Jun 03, 2025 - 10:11 NZST

Chorus Planned ICT Event Notification: CR5905738 Jul 25, 2025 21:00 - Jul 26, 2025 05:00 NZST

The following systems and services will be impacted for up to 5 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.


Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.

WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).


This planned outage is required to deploy a software release on a supporting system.

Posted on Jul 04, 2025 - 13:15 NZST
Address Lookup API Response Time
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Broadband Availability API Response Time
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Broadband Checker Business API Response Time
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Line Test API (testing fiber services) Response Time
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Line Test API (testing copper services) Response Time
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Network Performance API Response Time
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Network Events API Response Time
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WRM (Appointments)
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WRM (Work)
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Fibre - Place API Response Time
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Fibre - Product Offering API Response Time
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Fibre - Order Feasibility API Response Time
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Fibre - Manage Appointment API Response Time
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Fibre - Manage Order API Response Time
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Jul 19, 2025
Completed - The scheduled maintenance has been completed.
Jul 19, 04:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 23:00 NZST
Scheduled - The following systems and services will be impacted for up to 3 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be unable to perform copper voice line testing. However, users will still be able to log faults
• Line Test API
Copper voice line testing functionality will be unavailable.


Technical teams will be working on the same firewall that supports applications for fibre and copper broadband testing. We don’t anticipate any impact to be felt on these systems. However, if there is an unexpected issue users will also experience the below impacts:

Some features will be unavailable for use:
• Assurance Website & Assurance API
Fibre & Copper line testing functionality will be unavailable, however users will still be able to log faults.
• Line Test API
Fibre & Copper line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.

Service Company Impacts:

Some features will be unavailable for use:
• TechMate
Users will be unable to carry out pots / copper voice line testing


Technical teams will be working on the same firewall that supports applications for fibre and copper broadband testing. We don’t anticipate any impact to be felt on these systems. However, if there is an unexpected issue users will also experience the below impacts:

Some features will be unavailable for use:
• TechMate
Users will be unable to carry out fibre & copper based line testing


This planned outage is required to carry out firewall hardware migration

Jul 7, 12:49 NZST
Jul 18, 2025
Completed - The scheduled maintenance has been completed.
Jul 18, 06:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 21:00 NZST
Update - The start time for this planned work have been updated to be 17/07 21:00

The following systems and services will be impacted for up to 7 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.


Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.

WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).


This planned outage is required for a

Jul 2, 17:28 NZST
Scheduled - The following systems and services will be impacted for up to 7 hours within the outage window.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.


Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.

WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).


This planned outage is required for a

Jun 30, 09:30 NZST
Completed - The scheduled maintenance has been completed.
Jul 18, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 23:00 NZST
Scheduled - The following systems and services will be impacted for up to the entire duration of the outage window (2 hours):

Retail Service Provider (RSP – Customer) impacts:

Systems will be unavailable:
• Wireline OOT
• Wireline B2B
Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be unable to carry out copper based line testing. However, users will still be able to lodge copper faults.
• Line Test API
Users will be unable to carry out copper based line testing.


Service Company Impacts:

Some features will be unavailable for use:
• TechMate
Users will be unable to carry out copper based line testing.

This planned outage is required to install a patch on a supporting system.

Jul 11, 09:49 NZST
Jul 17, 2025
Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.