Resolved -
Remedial activities have been completed. Full system functionalities have been restored.
Sep 7, 21:32 NZST
Update -
Update as at 20:52
Functionality has started to return, you may receive duplicate notifications on some events. Further remedial activities are still underway, a final clearance will be sent on this event once full restoration is confirmed.
Sep 7, 20:56 NZST
Identified -
Update as at 17:25
Third party technical teams have identified the issue. Chorus technical teams are now currently working through remedial activities.
We are working as urgently as possible to restore full functionality, however we do not have any current estimated restoration time.
Sep 7, 17:37 NZST
Update -
Update as at 15:10
Investigations are continuing with Chorus internal and third-party technical teams. We will provide the next update as soon as it becomes available.
Sep 7, 15:20 NZST
Update -
Technical teams and third-party specialists are actively investigating the issue. Next update once available.
Sep 7, 12:38 NZST
Investigating -
We are experiencing an issue since 00:53 with a backend system that is impacting the below applications and services:
• Network Events Portal and API: Any new, update, clearance or completions are not being displayed or sent via the API.
• Whispir Notifications: Any planned or unplanned network event notifications are not being sent out via email.
• Impacted Services Emails: Any New incidents or updates to impacts on existing Network Events are not being sent out.
• Chorus Public Outage Map: Any new, update or clearance will not be displayed on the outage map.
• Assurance Website and Assure API: Planned and unplanned network events are currently not being updated into the backend system that populates the Assurance Website and API. Users attempting to test or lodge a fault on services may not see that a service is impacted by a current unplanned / planned network event.
Please note this is not impacting Copper Cable Cuts (Copper FREs) these will still process as per BAU.
Investigations are currently ongoing by both internal Chorus technical teams and third-party specialists.
Next update as soon as available.
Sep 7, 09:41 NZST