Partially Degraded Service
Websites
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Operational
Assurance (Testing Fibre Services)
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Operational
Assurance (Testing Copper Services)
?
Operational
Network Performance
?
Operational
Network Events
?
Operational
APIs
?
Operational
Assurance API
?
Operational
Line Test API - Fibre Services
?
Operational
Line Test API - Copper Services
?
Operational
Address Lookup API
?
Operational
Broadband Availability API
?
Operational
Broadband Checker Business API
?
Operational
Network Events API
?
Operational
Network Performance API
?
Operational
Fibre - Place API
?
Operational
Fibre - Place API - EMMA
?
Operational
Fibre - Product Offering API
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Operational
Fibre - Product Offering API - EMMA
?
Operational
Fibre - Order Feasibility API
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Operational
Fibre - Order Feasibility API - EMMA
?
Operational
Fibre - Manage Appointment API
?
Operational
Fibre - Manage Appointment API - EMMA
?
Operational
Fibre - Manage Order API
?
Operational
Fibre - Manage Order API - EMMA
?
Operational
Fibre - Order Notification API
?
Operational
Fibre - Order Notification API - EMMA
?
Operational
Service Partner Websites and APIs
?
Degraded Performance
Tech Mate (Testing Fibre Services)
?
Degraded Performance
Tech Mate (Testing Copper Services)
?
Operational
WRM (Appointments)
Operational
WRM (Work)
Operational
WRM (CAMS)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Chorus Planned ICT Event Notification: CR5910910 Jul 17, 2025 23:00 - Jul 18, 2025 06:00 NZST
The following systems and services will be impacted for up to 7 hours within the outage window.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.
Service Company Impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
This planned outage is required for a
Posted on Jun 30, 2025 - 09:30 NZST
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.
Service Company Impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
This planned outage is required for a
Posted on Jun 30, 2025 - 09:30 NZST
Chorus Planned ICT Event Notification: CO5910990 Jul 25, 2025 21:00 - Jul 26, 2025 05:00 NZST
Update -
Update as at 14:55, 19/06/2025:
This planned work has been rescheduled to 25/07/2025 21:00 - 26/07/2025 05:00.
Jun 19, 2025 - 14:58 NZST
This planned work has been rescheduled to 25/07/2025 21:00 - 26/07/2025 05:00.
Jun 19, 2025 - 14:58 NZST
Scheduled -
The following systems and services will be impacted for up to the entire outage window.
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be able to retrieve service information and/or test a service, However users will be unable to log a fault. Updates on existing fault tickets will not process till after the change window.
Service Company Impacts:
Some features will be unavailable for use:
• FRE Portal (Fault Management Portal)
Unavailable for Copper FRE.
WRM features that will be impacted:
• Appointments Management Unavailable – Fibre & Copper Assure.
• Work Request Management Unavailable – Fibre & Copper Assure.
• Service Company Notifications for Assure (Outbound).
• Work Request Manager Updates for Assurance.
Assurance:
All new work requests or updates for fault tickets will not flow through to Service Companies or from Service Companies to Chorus Assure.
Can we please ask that all updates on fault tickets be held until after the completion of this planned change.
This planned outage is required for Operating System patching on backend systems.
Jun 03, 2025 - 10:11 NZST
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be able to retrieve service information and/or test a service, However users will be unable to log a fault. Updates on existing fault tickets will not process till after the change window.
Service Company Impacts:
Some features will be unavailable for use:
• FRE Portal (Fault Management Portal)
Unavailable for Copper FRE.
WRM features that will be impacted:
• Appointments Management Unavailable – Fibre & Copper Assure.
• Work Request Management Unavailable – Fibre & Copper Assure.
• Service Company Notifications for Assure (Outbound).
• Work Request Manager Updates for Assurance.
Assurance:
All new work requests or updates for fault tickets will not flow through to Service Companies or from Service Companies to Chorus Assure.
Can we please ask that all updates on fault tickets be held until after the completion of this planned change.
This planned outage is required for Operating System patching on backend systems.
Jun 03, 2025 - 10:11 NZST