All Systems Operational

Uptime over the past 90 days. View historical uptime.
Websites ? Operational
90 days ago
99.95 % uptime
Today
Assurance (Testing Fibre Services) ? Operational
90 days ago
99.92 % uptime
Today
Assurance (Testing Copper Services) ? Operational
90 days ago
99.91 % uptime
Today
Network Performance ? Operational
90 days ago
100.0 % uptime
Today
Network Events ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
99.99 % uptime
Today
Assurance API ? Operational
90 days ago
99.99 % uptime
Today
Line Test API - Fibre Services ? Operational
90 days ago
99.92 % uptime
Today
Line Test API - Copper Services ? Operational
90 days ago
99.99 % uptime
Today
Address Lookup API ? Operational
90 days ago
100.0 % uptime
Today
Broadband Availability API ? Operational
90 days ago
100.0 % uptime
Today
Broadband Checker Business API ? Operational
90 days ago
99.99 % uptime
Today
Network Events API ? Operational
90 days ago
99.96 % uptime
Today
Network Performance API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Place API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Place API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Product Offering API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Product Offering API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Feasibility API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Feasibility API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Appointment API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Appointment API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Order API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Order API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Notification API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Notification API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Service Partner Websites and APIs ? Operational
90 days ago
99.96 % uptime
Today
Tech Mate (Testing Fibre Services) ? Operational
90 days ago
99.93 % uptime
Today
Tech Mate (Testing Copper Services) ? Operational
90 days ago
99.92 % uptime
Today
WRM (Appointments) Operational
90 days ago
99.99 % uptime
Today
WRM (Work) Operational
90 days ago
99.99 % uptime
Today
WRM (CAMS) Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Chorus Planned ICT Event Notification: CR5898795 Apr 6, 2025 21:00 - Apr 7, 2025 05:00 NZST

The following systems and services will be impacted for up to 5 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
• Chorus Portal EMMA (Portal Emulator)
• EMMA B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.


Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.

WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).


This planned outage is required to deploy a software release on a supporting system.
Posted on Mar 18, 2025 - 12:31 NZDT

Chorus Planned ICT Event Notification: CR5904215 Apr 6, 2025 21:30 - Apr 7, 2025 03:00 NZST

The following systems and services will be impacted for up to 3.5 hours within the outage window.

Retail Service Provider (RSP – Customer) Impacts:

Some features will be unavailable for use:

• Assure Portal/Assurance API: Unable to test a service or log faults for fibre and copper ASIDs.
• Line test API: RSP’s consuming the line test API directly will be unable to test fibre/copper services.
• Network Performance Portal: Updates will be delayed for customer impacting services on the Chorus network.
Where service faults present a civil or medical emergency, Chorus standard escalation procedures apply.

Service Company Impacts:

Some features will be unavailable for use:

• TechMate: Unable to test Fibre/Copper services.
• FRE Portal (Fault Management Portal): Unable to submit/search existing tickets
• WRM (Work Request Manager) API: the WRM API will error and notification updates will be delayed.
WRM features that will be impacted:
Appointment Failures – Assurance
Work Request Failures – Assurance
Work Request Failures – Fulfil
Customer Order Failures
Service Company Notifications (Outbound)
Service Company Notifications (Inbound)
WRM updates for Assurance
WRM updates for Fulfil
Service Company Reschedules
Service Company Capacity Updates
Campaign Management
Re-allocations
View Work / Task
Update work / schedule allocation
Data Extracts


This planned outage is required to provide improved supportability and network security.
Posted on Mar 20, 2025 - 10:59 NZDT

Chorus Planned ICT Event Notification: CR5902020 Apr 8, 2025 17:00-23:00 NZST

The following systems and services will be impacted for up to 4 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal EMMA (Portal Emulator)
• EMMA B2B
Some features will be unavailable for use:
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.

Please complete any integration validation and ensure that you have no issues after the release window.

This planned outage is required to deploy a software release on a supporting system.
Posted on Mar 25, 2025 - 09:35 NZDT
System Metrics Month Week Day
Address Lookup API Response Time
Fetching
Broadband Availability API Response Time
Fetching
Broadband Checker Business API Response Time
Fetching
Line Test API (testing fiber services) Response Time
Fetching
Line Test API (testing copper services) Response Time
Fetching
Network Performance API Response Time
Fetching
Network Events API Response Time
Fetching
WRM (Appointments)
Fetching
WRM (Work)
Fetching
Fibre - Place API Response Time
Fetching
Fibre - Product Offering API Response Time
Fetching
Fibre - Order Feasibility API Response Time
Fetching
Fibre - Manage Appointment API Response Time
Fetching
Fibre - Manage Order API Response Time
Fetching
Apr 3, 2025
Chorus Unplanned ICT Event Notification: DC13385152
Resolved - Clearance at 17:41:
Technical teams have carried out remedial activities on a backend system, and most of the backlog of orders has now been processed successfully.

A small number of orders did not update and are being resubmitted for processing.
New orders submitted are being processed as per BAU.

No further updates.
Apr 3, 21:10 NZDT
Investigating - We are currently experiencing an issue with Chorus Portal and Chorus Portal B2B where users are experiencing the below:

• Fibre orders placed after 15:30 today are not progressing and are stuck in an acknowledged state.
• Users may be receiving an error when trying to submit a fibre order.

Technical teams are urgently investigating.
Apr 3, 16:42 NZDT
Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025
Chorus Planned ICT Event Notification: CO5898384
Completed - The scheduled maintenance has been completed.
Mar 30, 20:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 08:00 NZDT
Update - Estimated Duration has been updated to 36 hours and 30 minutes

Chorus will be undertaking a life cycle upgrade on the VMware Platform.

Work will be carried out during the below dates and windows; no work will be carried out for this release outside of these hours and dates:
• Saturday 29th March 08:00 – 20:00
• Sunday 30th March 07:30 – 20:30

While we are not anticipating any impact to our systems, there may be the occasional drop in network packets as the release progresses. If users experience any issues, can you please retry / resubmit the task you are trying to carry out. If any problems do arise during the release, a restart of that system may be required to resolve the issue. If a restart of a system is required users could experience an impact / outage of up to 30-minutes while restorative work is carried out.

Retail Service Provider (RSP – Customer) impacts:

Websites & B2Bs:
• Chorus Portal (SSP)
• Chorus Portal B2B
• Chorus Portal EMMA (Portal Emulator)
• EMMA B2B
• Wireline OOT
• Wireline B2B
• Network Events Portal
• Network Performance Portal
• Assurance Website
• Chorus Billing Portal

APIs:
• Fibre - Place API
• Fibre – Product Offering API
• Fibre – Order Feasibility API
• Fibre – Manage Order API
• Fibre – Manage Appointment API
• Fibre – Order Notification API
• Assurance API
• Line Test API
• EMMA Fibre - Place API
• EMMA Fibre – Product Offering API
• EMMA Fibre – Order Feasibility API
• EMMA Fibre – Manage Order API
• EMMA Fibre – Manage Appointment API
• EMMA Fibre – Order Notification API
• Network Performance API
• Network Events API
• Address Look up API
• Broadband Availability API
• Broadband Checker Business API

Service Company Impacts:

Websites:
• Chorus Portal (SSP)
• FRE Management Portal
• SAP (inventory and Spares)
• TechMate
• Netmap
• WRM

APIs:
• WRM (Appointments)
• WRM (Work)
• WRM (CAMS)

If you experience any issues on systems and services notified above, please follow your BAU process with lodging an incident with the Service Desk.

This planned outage is required to undertake a release for life cycle upgrade on Chorus's VMware Platform.
Mar 14, 13:34 NZDT
Scheduled - Chorus will be undertaking a life cycle upgrade on the VMware Platform.

Work will be carried out during the below dates and windows; no work will be carried out for this release outside of these hours and dates:
• Saturday 29th March 08:00 – 20:00
• Sunday 30th March 07:30 – 20:30

While we are not anticipating any impact to our systems, there may be the occasional drop in network packets as the release progresses. If users experience any issues, can you please retry / resubmit the task you are trying to carry out. If any problems do arise during the release, a restart of that system may be required to resolve the issue. If a restart of a system is required users could experience an impact / outage of up to 30-minutes while restorative work is carried out.

Retail Service Provider (RSP – Customer) impacts:

Websites & B2Bs:
• Chorus Portal (SSP)
• Chorus Portal B2B
• Chorus Portal EMMA (Portal Emulator)
• EMMA B2B
• Wireline OOT
• Wireline B2B
• Network Events Portal
• Network Performance Portal
• Assurance Website
• Chorus Billing Portal

APIs:
• Fibre - Place API
• Fibre – Product Offering API
• Fibre – Order Feasibility API
• Fibre – Manage Order API
• Fibre – Manage Appointment API
• Fibre – Order Notification API
• Assurance API
• Line Test API
• EMMA Fibre - Place API
• EMMA Fibre – Product Offering API
• EMMA Fibre – Order Feasibility API
• EMMA Fibre – Manage Order API
• EMMA Fibre – Manage Appointment API
• EMMA Fibre – Order Notification API
• Network Performance API
• Network Events API
• Address Look up API
• Broadband Availability API
• Broadband Checker Business API

Service Company Impacts:

Websites:
• Chorus Portal (SSP)
• FRE Management Portal
• SAP (inventory and Spares)
• TechMate
• Netmap
• WRM

APIs:
• WRM (Appointments)
• WRM (Work)
• WRM (CAMS)

If you experience any issues on systems and services notified above, please follow your BAU process with lodging an incident with the Service Desk.

This planned outage is required to undertake a release for life cycle upgrade on Chorus's VMware Platform.
Mar 14, 13:29 NZDT
Mar 29, 2025
Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Chorus Planned ICT Event Notification: CR5901167
Completed - Please be advised that this is a non-impacting change and will not impact the mentioned systems and services.

Please disregard the previous comms sent for this change.
Mar 20, 14:01 NZDT
Scheduled - The following services will be impacted during the outage window:

Retail Service Provider (RSP – Customer) Impacts:

• SPM will be unavailable.
• Wireline/OOT & Wireline B2B Broadband and Voice forms (including Voice PSD) will fail the workflow validation.
• Assurance website & Assurance API: Users will not be able to log Faults. Copper/ Fibre line testing functionality will be unavailable
• Line Test API: Copper / Fibre line testing functionality will be unavailable

Service Company Impacts:

The following system will be impacted for the duration of the planned outage window:

• TechMate: Copper/fibre line testing functionality will be unavailable.

This planned work is required for scheduled maintenance activity.
Mar 20, 09:41 NZDT
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