All Systems Operational

Uptime over the past 90 days. View historical uptime.
Websites ? Operational
90 days ago
99.86 % uptime
Today
Assurance (Testing Fibre Services) ? Operational
90 days ago
99.98 % uptime
Today
Assurance (Testing Copper Services) ? Operational
90 days ago
99.63 % uptime
Today
Network Performance ? Operational
90 days ago
99.85 % uptime
Today
Network Events ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
99.92 % uptime
Today
Assurance API ? Operational
90 days ago
99.63 % uptime
Today
Line Test API - Fibre Services ? Operational
90 days ago
99.98 % uptime
Today
Line Test API - Copper Services ? Operational
90 days ago
99.98 % uptime
Today
Address Lookup API ? Operational
90 days ago
100.0 % uptime
Today
Broadband Availability API ? Operational
90 days ago
100.0 % uptime
Today
Broadband Checker Business API ? Operational
90 days ago
100.0 % uptime
Today
Network Events API ? Operational
90 days ago
99.45 % uptime
Today
Network Performance API ? Operational
90 days ago
99.85 % uptime
Today
Fibre - Place API ? Operational
90 days ago
99.97 % uptime
Today
Fibre - Place API - EMMA ? Operational
90 days ago
99.99 % uptime
Today
Fibre - Product Offering API ? Operational
90 days ago
99.96 % uptime
Today
Fibre - Product Offering API - EMMA ? Operational
90 days ago
99.99 % uptime
Today
Fibre - Order Feasibility API ? Operational
90 days ago
99.96 % uptime
Today
Fibre - Order Feasibility API - EMMA ? Operational
90 days ago
99.99 % uptime
Today
Fibre - Manage Appointment API ? Operational
90 days ago
99.97 % uptime
Today
Fibre - Manage Appointment API - EMMA ? Operational
90 days ago
99.99 % uptime
Today
Fibre - Manage Order API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Order API - EMMA ? Operational
90 days ago
99.99 % uptime
Today
Fibre - Order Notification API ? Operational
90 days ago
99.75 % uptime
Today
Fibre - Order Notification API - EMMA ? Operational
90 days ago
99.99 % uptime
Today
Service Partner Websites and APIs ? Operational
90 days ago
99.87 % uptime
Today
Tech Mate (Testing Fibre Services) ? Operational
90 days ago
99.36 % uptime
Today
Tech Mate (Testing Copper Services) ? Operational
90 days ago
99.99 % uptime
Today
WRM (Appointments) Operational
90 days ago
100.0 % uptime
Today
WRM (Work) Operational
90 days ago
100.0 % uptime
Today
WRM (CAMS) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Chorus Planned ICT Event Notification: CR5916086 & CR5922863 Nov 9, 2025 21:00 - Nov 10, 2025 05:00 NZDT

The following systems and services will be impacted for up to 6 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
• Chorus Portal EMMA (Portal Emulator)
• EMMA B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.


Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
• Netmap
Users may receive an error while carrying out feasibility requests.

WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).


This planned outage is required to deploy a software release on a supporting system.
Posted on Oct 23, 2025 - 11:15 NZDT
System Metrics Month Week Day
Address Lookup API Response Time
Fetching
Broadband Availability API Response Time
Fetching
Broadband Checker Business API Response Time
Fetching
Line Test API (testing fiber services) Response Time
Fetching
Line Test API (testing copper services) Response Time
Fetching
Network Performance API Response Time
Fetching
Network Events API Response Time
Fetching
WRM (Appointments)
Fetching
WRM (Work)
Fetching
Fibre - Place API Response Time
Fetching
Fibre - Product Offering API Response Time
Fetching
Fibre - Order Feasibility API Response Time
Fetching
Fibre - Manage Appointment API Response Time
Fetching
Fibre - Manage Order API Response Time
Fetching
Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Chorus Planned ICT Event Notification: CR5923797
Completed - The scheduled maintenance has been completed.
Oct 23, 01:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 23:00 NZDT
Update - Update as at 13:00, 10/10/2025:
The impact for this planned event has been changed; the following systems are now the only ones that will be impacted:

• Wireline OOT
• Wireline B2B

All other systems will be functioning as per BAU.
Oct 10, 13:07 NZDT
Scheduled - The following systems and services will be impacted for up to the entire duration of the outage window (2 hours).

Retail Service Provider (RSP – Customer) impacts:

Systems will be unavailable:
• Wireline OOT
• Wireline B2B
Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be unable to carry out copper based line testing. However, users will still be able to lodge copper faults.
• Line Test API
Users will be unable to carry out copper based line testing.


Service Company Impacts:

Some features will be unavailable for use:
• TechMate
Users will be unable to carry out copper based line testing.

This planned outage is required to install a patch on a supporting system.
Oct 7, 09:23 NZDT
Oct 22, 2025
Oct 21, 2025
Chorus Planned ICT Event Notification: CR5916084
Completed - The scheduled maintenance has been completed.
Oct 21, 12:49 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 11:02 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 16:55 NZDT
Scheduled - The following systems and services will be impacted for up to 4 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• EMMA Chorus Portal (SSP)
• EMMA Chorus Portal B2B
Some features will be unavailable for use:
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.

Please complete any integration validation and ensure that you have no issues after the release window.

This planned outage is required to deploy a software release on a supporting system.

This planned work has been rescheduled to 21/10/2025 17:00 - 21/10/2025 23:00.

This planned release has been brought forward to start at 21/10 11:00. This release needs to be undertaken to resolve the ongoing P2 DC14094889.
Sep 30, 10:11 NZDT
Chorus Unplanned ICT Event Notification: DC14094889
Resolved - Clearance as at 12:09
Technical teams have carried out remedial activities restoring full functionality. Maintenance pages have been removed.
No further updates.
Oct 21, 12:29 NZDT
Identified - We are experiencing an issue with Chorus Portal EMMA where some orders are not progressing since 6:00 today. The following systems and services are also impacted:

• EMMA B2B - Maintenance page enabled
• Fibre - Place API: Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API: Users will be unable to view available products at an address.
• Fibre – Order Feasibility API: Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details

Technical teams are urgently investigating.
Oct 21, 10:58 NZDT
Oct 20, 2025
Chorus Planned ICT Event Notification: CR5913964
Completed - The scheduled maintenance has been completed.
Oct 20, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 21:00 NZDT
Scheduled - The following systems and services will be impacted for up to 5 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.


Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.

WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).


This planned outage is required to deploy a software release on a supporting system.
Sep 29, 15:31 NZDT
← Incident History Powered by Atlassian Statuspage