The following systems and services will be impacted for up to 7 hours within the outage window.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed: • Chorus Portal (SSP) • Chorus Portal B2B Some features will be unavailable for use: • Fibre - Place API Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location. • Fibre – Product Offering API Users will be unable to view available products at an address. • Fibre – Order Feasibility API Users will be unable to request a feasible check at an address or location. • Fibre – Manage Order API Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API. • Fibre – Manage Appointment API Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details. • Fibre – Order Notification API Users will not receive notifications about updates or changes to an order or active service. • Assurance Website/Assurance API Users will be unable to test Fibre services. However users will still be able to log Fibre faults. • Line Test API Fibre line testing functionality will be unavailable. Overnight ONT data will not be updated: • Chorus Portal will not be updated with the overnight ONT data until the change has been completed.
Service Company Impacts:
Maintenance page/response will be displayed: • Chorus Portal (SSP) Some features will be unavailable for use: • TechMate Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
WRM features that will be impacted: • RSP Initiated Appointments Management Unavailable – Fibre Fulfil. • RSP Initiated Work Request Management Unavailable – Fibre Fulfil. • RSP/Chorus Initiated Customer Order Management Unavailable. • Fibre COM initiated notification to Service Companies will not occur. • Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted. • Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
This planned outage is required for a
Posted Jun 30, 2025 - 09:30 NZST
This scheduled maintenance affects: APIs (Assurance API, Line Test API - Fibre Services, Fibre - Place API, Fibre - Product Offering API, Fibre - Order Feasibility API, Fibre - Manage Appointment API, Fibre - Manage Order API, Fibre - Order Notification API), Service Partner Websites and APIs (Tech Mate (Testing Fibre Services), WRM (Appointments), WRM (Work), WRM (CAMS)), and Websites (Assurance (Testing Fibre Services)).