All Systems Operational
Uptime over the past 90 days. View historical uptime.
Websites ? Operational
90 days ago
99.96 % uptime
Today
Assurance (Testing Fibre Services) ? Operational
90 days ago
99.93 % uptime
Today
Assurance (Testing Copper Services) ? Operational
90 days ago
99.91 % uptime
Today
Network Performance ? Operational
90 days ago
100.0 % uptime
Today
Network Events ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
99.99 % uptime
Today
Assurance API ? Operational
90 days ago
99.96 % uptime
Today
Line Test API - Fibre Services ? Operational
90 days ago
99.92 % uptime
Today
Line Test API - Copper Services ? Operational
90 days ago
99.99 % uptime
Today
Address Lookup API ? Operational
90 days ago
100.0 % uptime
Today
Broadband Availability API ? Operational
90 days ago
100.0 % uptime
Today
Broadband Checker Business API ? Operational
90 days ago
100.0 % uptime
Today
Network Events API ? Operational
90 days ago
99.96 % uptime
Today
Network Performance API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Place API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Place API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Product Offering API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Product Offering API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Feasibility API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Feasibility API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Appointment API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Appointment API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Order API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Order API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Notification API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Notification API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Service Partner Websites and APIs ? Operational
90 days ago
99.97 % uptime
Today
Tech Mate (Testing Fibre Services) ? Operational
90 days ago
99.93 % uptime
Today
Tech Mate (Testing Copper Services) ? Operational
90 days ago
99.92 % uptime
Today
WRM (Appointments) Operational
90 days ago
100.0 % uptime
Today
WRM (Work) Operational
90 days ago
100.0 % uptime
Today
WRM (CAMS) Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Chorus Planned ICT Event Notification: CO5898384 Mar 29, 2025 08:00 - Mar 30, 2025 20:30 NZDT
Update - Estimated Duration has been updated to 36 hours and 30 minutes

Chorus will be undertaking a life cycle upgrade on the VMware Platform.

Work will be carried out during the below dates and windows; no work will be carried out for this release outside of these hours and dates:
• Saturday 29th March 08:00 – 20:00
• Sunday 30th March 07:30 – 20:30

While we are not anticipating any impact to our systems, there may be the occasional drop in network packets as the release progresses. If users experience any issues, can you please retry / resubmit the task you are trying to carry out. If any problems do arise during the release, a restart of that system may be required to resolve the issue. If a restart of a system is required users could experience an impact / outage of up to 30-minutes while restorative work is carried out.

Retail Service Provider (RSP – Customer) impacts:

Websites & B2Bs:
• Chorus Portal (SSP)
• Chorus Portal B2B
• Chorus Portal EMMA (Portal Emulator)
• EMMA B2B
• Wireline OOT
• Wireline B2B
• Network Events Portal
• Network Performance Portal
• Assurance Website
• Chorus Billing Portal

APIs:
• Fibre - Place API
• Fibre – Product Offering API
• Fibre – Order Feasibility API
• Fibre – Manage Order API
• Fibre – Manage Appointment API
• Fibre – Order Notification API
• Assurance API
• Line Test API
• EMMA Fibre - Place API
• EMMA Fibre – Product Offering API
• EMMA Fibre – Order Feasibility API
• EMMA Fibre – Manage Order API
• EMMA Fibre – Manage Appointment API
• EMMA Fibre – Order Notification API
• Network Performance API
• Network Events API
• Address Look up API
• Broadband Availability API
• Broadband Checker Business API

Service Company Impacts:

Websites:
• Chorus Portal (SSP)
• FRE Management Portal
• SAP (inventory and Spares)
• TechMate
• Netmap
• WRM

APIs:
• WRM (Appointments)
• WRM (Work)
• WRM (CAMS)

If you experience any issues on systems and services notified above, please follow your BAU process with lodging an incident with the Service Desk.

This planned outage is required to undertake a release for life cycle upgrade on Chorus's VMware Platform.
Mar 14, 2025 - 13:34 NZDT
Scheduled - Chorus will be undertaking a life cycle upgrade on the VMware Platform.

Work will be carried out during the below dates and windows; no work will be carried out for this release outside of these hours and dates:
• Saturday 29th March 08:00 – 20:00
• Sunday 30th March 07:30 – 20:30

While we are not anticipating any impact to our systems, there may be the occasional drop in network packets as the release progresses. If users experience any issues, can you please retry / resubmit the task you are trying to carry out. If any problems do arise during the release, a restart of that system may be required to resolve the issue. If a restart of a system is required users could experience an impact / outage of up to 30-minutes while restorative work is carried out.

Retail Service Provider (RSP – Customer) impacts:

Websites & B2Bs:
• Chorus Portal (SSP)
• Chorus Portal B2B
• Chorus Portal EMMA (Portal Emulator)
• EMMA B2B
• Wireline OOT
• Wireline B2B
• Network Events Portal
• Network Performance Portal
• Assurance Website
• Chorus Billing Portal

APIs:
• Fibre - Place API
• Fibre – Product Offering API
• Fibre – Order Feasibility API
• Fibre – Manage Order API
• Fibre – Manage Appointment API
• Fibre – Order Notification API
• Assurance API
• Line Test API
• EMMA Fibre - Place API
• EMMA Fibre – Product Offering API
• EMMA Fibre – Order Feasibility API
• EMMA Fibre – Manage Order API
• EMMA Fibre – Manage Appointment API
• EMMA Fibre – Order Notification API
• Network Performance API
• Network Events API
• Address Look up API
• Broadband Availability API
• Broadband Checker Business API

Service Company Impacts:

Websites:
• Chorus Portal (SSP)
• FRE Management Portal
• SAP (inventory and Spares)
• TechMate
• Netmap
• WRM

APIs:
• WRM (Appointments)
• WRM (Work)
• WRM (CAMS)

If you experience any issues on systems and services notified above, please follow your BAU process with lodging an incident with the Service Desk.

This planned outage is required to undertake a release for life cycle upgrade on Chorus's VMware Platform.
Mar 14, 2025 - 13:29 NZDT
System Metrics Month Week Day
Address Lookup API Response Time
Fetching
Broadband Availability API Response Time
Fetching
Broadband Checker Business API Response Time
Fetching
Line Test API (testing fiber services) Response Time
Fetching
Line Test API (testing copper services) Response Time
Fetching
Network Performance API Response Time
Fetching
Network Events API Response Time
Fetching
WRM (Appointments)
Fetching
WRM (Work)
Fetching
Fibre - Place API Response Time
Fetching
Fibre - Product Offering API Response Time
Fetching
Fibre - Order Feasibility API Response Time
Fetching
Fibre - Manage Appointment API Response Time
Fetching
Fibre - Manage Order API Response Time
Fetching
Past Incidents
Mar 18, 2025

No incidents reported today.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025
Chorus Unplanned ICT Event Notification: DC13318092
Resolved - Clearance as at 11:55

Technical teams have carried out a successful restart of the backend system which has restored full functionality. The backlog of orders has now been cleared.

No Further updates
Mar 15, 11:59 NZDT
Investigating - We are currently experiencing an issue since 7:00 PM 14/03, where users are experiencing the below:
• Fibre orders are not progressing and are stuck in an acknowledged state.
• Users may be receiving an error when trying to submit a Fibre order.
This is impacting all new orders that are submitted via the Chorus Portal and Chorus Portal B2B

Technical teams are urgently investigating.
Mar 15, 09:17 NZDT
Mar 14, 2025
Chorus Unplanned ICT Event Notification: DC13316930
Resolved - Clearance as at 19:14
Technical teams have carried out remedial activities, which have restored full functionality.
No Further updates
Mar 14, 19:27 NZDT
Investigating - Retail Service Provider (RSP – Customer) impacts:

We are currently experiencing an issue with the Assurance website & Assurance API since 17:00, where users are unable to test fibre ASIDs and log Fibre faults.

Users may receive an error message stating "Our system cannot automatically validate this product" when searching Fibre ASID's on the assurance website.

Service Company Impacts:

We are currently experiencing an issue with the TechMate since 17:00, where users are unable to test fibre ASIDs

Testing of fibre ASIDs may return an error message stating " Time out- Server busy"
Mar 14, 18:51 NZDT
Chorus Planned ICT Event Notification: CHG001199457
Completed - The scheduled maintenance has been completed.
Mar 14, 01:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 23:00 NZDT
Scheduled - The following systems will be impacted during the outage window.

Retail Service Provider (RSP – Customer) impacts:

Systems will be unavailable:
• Wireline OOT
• Wireline B2B
Mar 12, 17:12 NZDT
Mar 13, 2025
Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025
Chorus Unplanned ICT Event Notification: DC13293363
Resolved - Clearance at 13:07:
Technical teams have carried out remedial work on a backend database and the updated serial numbers are now visible. Orders are now processing as per BAU, and the backlog will be cleared overnight.

No further updates.
Mar 7, 13:35 NZDT
Investigating - We are currently experiencing issues with Chorus Portal, as of 10:00 this morning:

Fibre Provisioning - Any Move, Add or Change order which is for any ONT installed yesterday is not progressing as Overnight ONT Data load into Chorus Portal did not send through the new ONT's serial numbers.
Please Note: Orders can still be placed as per BAU.

Technical teams are urgently investigating this issue.
Mar 7, 11:32 NZDT
Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

Mar 4, 2025
Chorus Planned ICT Event Notification: CR5898793
Completed - The scheduled maintenance has been completed.
Mar 4, 21:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 17:00 NZDT
Scheduled - The following systems and services will be impacted for up to 4 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal EMMA (Portal Emulator)
• EMMA B2B
Some features will be unavailable for use:
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.

Please complete any integration validation and ensure that you have no issues after the release window.

This planned outage is required to deploy a software release on a supporting system.
Feb 17, 12:28 NZDT
← Incident History Powered by Atlassian Statuspage