All Systems Operational
Uptime over the past 90 days. View historical uptime.
Line Test API v1 Operational
90 days ago
98.71 % uptime
Today
(Copper Services) Operational
90 days ago
98.09 % uptime
Today
(Fibre Services) Operational
90 days ago
99.33 % uptime
Today
Line Test API v2 Operational
90 days ago
99.53 % uptime
Today
(Copper Services) Operational
90 days ago
99.78 % uptime
Today
(Fibre Services) Operational
90 days ago
99.27 % uptime
Today
Chorus Websites Operational
90 days ago
99.52 % uptime
Today
Assurance (Fault Services - Fibre) Operational
90 days ago
99.87 % uptime
Today
Assurance (Fault Services - Copper) Operational
90 days ago
99.65 % uptime
Today
Assurance (Testing Copper Services) Operational
90 days ago
99.18 % uptime
Today
Assurance (Testing Fibre Services) Operational
90 days ago
99.07 % uptime
Today
Assurance (Commit Details / Updates) Operational
90 days ago
99.87 % uptime
Today
Tech Mate (Testing Fibre Services) ? Operational
90 days ago
99.12 % uptime
Today
Tech Mate (Testing Copper Services) Operational
90 days ago
99.43 % uptime
Today
Network Performance (CRT Services) Operational
90 days ago
99.87 % uptime
Today
Network Events Operational
90 days ago
99.6 % uptime
Today
Assure B2B (legacy) Operational
90 days ago
100.0 % uptime
Today
Assurance API Operational
90 days ago
99.73 % uptime
Today
Address Lookup API Operational
90 days ago
99.75 % uptime
Today
Broadband Availability API Operational
90 days ago
100.0 % uptime
Today
Broadband Checker Business API Operational
90 days ago
98.75 % uptime
Today
Network Events API Operational
90 days ago
99.58 % uptime
Today
Network Performance API Operational
90 days ago
100.0 % uptime
Today
Remote Management Services API ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Chorus Planned ICT Event Notification: CR985931 May 6, 23:00 - May 7, 02:00 NZST
The following services will be unavailable for up to 2 hours during the above outage window:*

- Assurance Website*
- Assure API*
- Line Test AP*
* Users will be unable to perform Copper based line testing.
- Chorus eSPM: Will be unavailable.

Additional Information:
This planned outage is required for updates to be done on supporting hardware.
Posted on Apr 16, 09:10 NZST
System Metrics Month Week Day
Line Test API Response Time
Fetching
Broadband Availability API Response Time
Fetching
Network Performance API Response Time
Fetching
Network Events API Response Time
Fetching
Broadband Checker Business API Response Time
Fetching
Past Incidents
Apr 23, 2021

No incidents reported today.

Apr 22, 2021
Assurance Website and the Assurance API is unable to test or log copper product ASID's as the copper product is failing validation.
Resolved - This incident has been resolved.
Apr 22, 21:06 NZST
Monitoring - The service has been restored and our vendor partners are investigating the root cause.
Apr 21, 16:14 NZST
Identified - A back-end server restart is required and will start at 4 pm. Some services may be impacted for 5 to 10mins.
Apr 21, 15:45 NZST
Investigating - Customers using the Assurance website or API will be experiencing issues where the copper product is unable to be validated and therefore the service can not be tested or faults logged.

Our vendor partners have determined that although the same experience for customers is the same as yesterday, the issue where the problem was found does not seem to be the same, and are investigating further.

Note: There are no impacts to the Assurance website or API for the fibre service.
Apr 21, 13:10 NZST
Chorus Planned ICT Event Notification: CO892673
Completed - The scheduled maintenance has been completed.
Apr 22, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 21:00 NZST
Scheduled - Our automated API test area will be down for maintenance. There will be no impact to the APIs, however this status page has been set accordingly to ensure that the status page alerting is not triggered.
Apr 21, 16:21 NZST
Apr 21, 2021
Apr 20, 2021
Assurance Website and the Assurance API is unable to test or log copper product ASID's as the copper product is failing validation.
Resolved - This incident has been resolved.
Apr 20, 13:36 NZST
Monitoring - Restart completed and retesting confirms now working
Apr 20, 11:34 NZST
Update - We are continuing to work on a fix for this issue.
Apr 20, 11:34 NZST
Identified - A back-end server restart is required. Traffic is being diverted to reduce the impact, however, some services may be impacted.
Apr 20, 10:56 NZST
Investigating - Customers using the Assurance website or API will be experiencing issues where the copper product is unable to be validated and therefore the service can not be tested or faults logged. Our vendor partners are investigating.

Note: Fibre services are not impacted when using the Assurance website or API.
Apr 20, 09:59 NZST
Apr 19, 2021

No incidents reported.

Apr 18, 2021
Chorus Planned ICT Event Notification: CO828205 & CO874173
Completed - The scheduled maintenance has been completed.
Apr 18, 11:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 02:00 NZST
Scheduled - The below systems may experience multiple disruptions between 03:30-08:00. We ask that users please refrain from using these systems during the above mentioned outage time.

Please note that if a rollback is required, this could extend to 11:00.

- Assure website
- Assure B2B
- Assure API
- Line Test API
- Chorus Portal. No remote activation requests will be able to be scheduled for completion on 18/04/2021. Provisioning will move any orders already scheduled to a later or earlier date.

Additional Information:
This planned outage is required to support the release of firmware upgrades.
Apr 7, 09:00 NZST
Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021
Chorus Planned ICT Event Notification: CO885295
Completed - The scheduled maintenance has been completed.
Apr 12, 06:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:00 NZST
Scheduled - The following systems & services will be unable to carry out testing on fibre services for the duration of the outage window:

• Assurance Website
• Assurance API
• Line Test API

Additional Information:
This outage is required to carry out an upgrade to a supporting system.

Note: There will be no impact to logging a fault for a fibre service through the Assurance website or the Assurance API.
Apr 7, 08:54 NZST
Apr 11, 2021
Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

← Incident History Powered by Statuspage