All Systems Operational
Uptime over the past 90 days. View historical uptime.
Websites ? Operational
90 days ago
99.31 % uptime
Today
Assurance (Testing Fibre Services) Operational
90 days ago
99.75 % uptime
Today
Assurance (Testing Copper Services) Operational
90 days ago
99.77 % uptime
Today
Network Performance Operational
90 days ago
97.73 % uptime
Today
Network Events Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
99.57 % uptime
Today
Assurance API Operational
90 days ago
99.78 % uptime
Today
Line Test API - Fibre Services Operational
90 days ago
99.26 % uptime
Today
Line Test API - Copper Services Operational
90 days ago
99.78 % uptime
Today
Address Lookup API Operational
90 days ago
100.0 % uptime
Today
Broadband Availability API Operational
90 days ago
99.85 % uptime
Today
Broadband Checker Business API Operational
90 days ago
99.88 % uptime
Today
Network Events API Operational
90 days ago
99.8 % uptime
Today
Network Performance API Operational
90 days ago
97.72 % uptime
Today
Remote Management Services API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Place API Operational
90 days ago
99.87 % uptime
Today
Fibre - Product Offering API Operational
90 days ago
99.9 % uptime
Today
Fibre - Order Feasibility API Operational
90 days ago
99.86 % uptime
Today
Fibre - Manage Order API Operational
90 days ago
98.37 % uptime
Today
Fibre - Manage Appointment API Operational
90 days ago
99.87 % uptime
Today
Service Partner Websites and APIs ? Operational
90 days ago
99.81 % uptime
Today
Tech Mate (Testing Fibre Services) ? Operational
90 days ago
99.75 % uptime
Today
Tech Mate (Testing Copper Services) Operational
90 days ago
99.78 % uptime
Today
WRM (Appointments) Operational
90 days ago
99.83 % uptime
Today
WRM (Work) Operational
90 days ago
99.83 % uptime
Today
WRM (CWMS) Operational
90 days ago
99.84 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Chorus Planned ICT Event Notification: CR5879679 Jul 30, 2024 22:00 - Jul 31, 2024 01:00 NZST
The following systems and services will be impacted for up to the entire outage window:

Assurance website / Assurance API - Users will be able to retrieve service information and/test a service, or log a fault. Updates on existing fault tickets will not process till after the change window.

FRE Portal (Fault Management Portal) – Unavailable for Copper FRE
WRM:
• Appointments Management Unavailable – Fibre & Copper Assure
• Work Request Management Unavailable – Fibre & Copper Assure
• Service Company Notifications for Assure (Outbound)
• Work Request Manager Updates for Assurance

Assurance: All new work requests or updates for fault tickets will not flow through to Service Companies or from Service Companies to Chorus Assure
Posted on Jul 23, 2024 - 16:43 NZST
Chorus Planned ICT Event Notification: CR5870786 Aug 4, 2024 21:00 - Aug 5, 2024 05:00 NZST
The following systems and services will be impacted for up to 5 hours within the outage window. In the event of a rollback the entire outage window may be utilised:

• Chorus Portal (SSP): Maintenance pages enabled.
• Chorus Portal B2B: Maintenance response enabled.
• Fibre - Place API: Users will be unable to use the Place API to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre - Product Offering API: Users will be unable to use the Product Offering API to view available products at an address.
• Fibre - Order Feasibility API: Users will be unable to use the Order feasibility API to request a feasible check at an address or location.
• Fibre - Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre - Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Overnight ONT data into Chorus Portal will be impacted and not updated until the change has been completed.
• Assurance Website/Assurance API: Users will be unable to test fibre services, however users will still be able to lodge fibre faults.
• Line Test API: Fibre line testing functionality will be unavailable.
• Techmate: Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
• Netmap: Users may receive an error while carrying out feasibility requests.
• WRM Impacts:
o RSP Initiated Appointments Management Unavailable – Fibre Fulfil
o RSP Initiated Work Request Management Unavailable – Fibre Fulfil
o RSP/Chorus Initiated Customer Order Management Unavailable
o Fibre COM initiated notification to Service Companies will not occur.
o Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
o Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable)

This planned outage is required for maintenance activities on a supporting system.

** Please note that the previous outage was scheduled to be carried out on 21/07/2024 however this was rescheduled to the above date and time. **
Posted on Jul 22, 2024 - 11:36 NZST
System Metrics Month Week Day
Address Lookup API Response Time
Fetching
Broadband Availability API Response Time
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Broadband Checker Business API Response Time
Fetching
Line Test API (testing fiber services) Response Time
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Line Test API (testing copper services) Response Time
Fetching
Network Performance API Response Time
Fetching
Network Events API Response Time
Fetching
WRM (Appointments)
Fetching
WRM (Work)
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Fibre - Place API Response Time
Fetching
Fibre - Product Offering API Response Time
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Fibre - Order Feasibility API Response Time
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Fibre - Manage Appointment API Response Time
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Fibre - Manage Order API Response Time
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Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024
Chorus Unplanned ICT Event Notification: DC12502959
Resolved - Between 08:31-11:10 we were experiencing issues with the following systems:

• Chorus Portal
• Chorus Portal B2B

Users were experiencing delays in work processing times, as well as delays with processing some fibre orders in a timely manner. Also, technicians on site may have been unable to rerun some orders in a timely manner, which could delay their next job.

Technical teams carried out remedial activities. The backlog of orders was cleared, and orders are now being processed as per BAU.
Jul 26, 13:22 NZST
Jul 25, 2024
Chorus Planned ICT Event Notification: CR5879829
Completed - The scheduled maintenance has been completed.
Jul 25, 23:00 NZST
Update - This planned work has been rescheduled to 25/07/2024 17:00 - 25/07/2024 23:00.
Jul 24, 14:58 NZST
Scheduled - The following systems will be unavailable for up to 4 hours during the change window. However, in the event of a rollback the entire duration of the change window may be utilised.

• Chorus Portal EMMA (Portal Emulator): Maintenance page enabled
• EMMA B2B: Maintenance page enabled
• EMMA Fibre - Place API: Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API: Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API: Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
Jul 22, 13:26 NZST
Chorus Unplanned ICT Event Notification: DC12497239
Resolved - Clearance at 00:15:
All systems were restored at 23:32, and the remaining/outstanding WRM issue will be investigated separately to this incident.

No further updates.
Jul 25, 00:19 NZST
Identified - Update as at 23:40:
This incident was related to a DNS change that has since been rolled back, and the majority of the impacted applications/systems have now been restored.

Investigations are continuing into a remaining issue - some WRM jobs are stuck in Allocation stage.
Jul 24, 23:52 NZST
Investigating - Since 18:00 today, we are experiencing an issue with the following systems:

• Chorus Assurance website and Assurance API: Users will be able to login but will be unable to carry out any searches or line testing.
• Broadband Availability API: not returning search results
• Broadband Checker Business API: not returning search results
• Network Performance Portal & API: Users will be able to login but will be unable to carry out any searches or line testing.
• Network Events Portal and Network Events API: Unavailable
• TechMate: Users may be unable to carry out any testing (impacting both copper and fibre).
• WRM: Unavailable.
• Service Manager / WRM Faults: Users are unable to lodge new tickets.

Technical teams are urgently investigating.
Jul 24, 21:55 NZST
Jul 24, 2024
Chorus Planned ICT Event Notification: CR5879657
Completed - The scheduled maintenance has been completed.
Jul 24, 23:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 23:00 NZST
Scheduled - The following services will be impacted within the outage window mentioned above:
• SPM will be unavailable.
• Assurance website & Assurance API: Copper line testing functionality will be unavailable, however users will still be able to log faults.
• Line Test API: Copper line testing functionality will be unavailable.
• TechMate: Copper line testing will be unavailable
Jul 22, 10:45 NZST
Jul 23, 2024
Chorus Unplanned ICT Event Notification: DC12492001
Resolved - Clearance at 17:49:
Technical teams have carried out remedial activities and fibre orders are now processing as per BAU; the backlog has also been cleared.
No further updates.
Jul 23, 18:28 NZST
Investigating - Since 15:21 today some orders being created in Chorus Portal and Chorus Portal B2B are unable to be submitted, including Connection orders and Product availability orders.

If orders of these types are submitted, end users may receive a timeout error message, and the order will not be placed.

Technical teams are urgently investigating.
Jul 23, 17:09 NZST
Jul 22, 2024
Chorus Unplanned ICT Event/Clearance Notification: DC12487123
Resolved - There was an external routing issue that was impacting the following access and applications between 15:00-15:48:
• Users may have been unable to access ADP or applications that are hosted within ADP including Netmap.
• Users who gained access to ADP or applications (including Netmap) may have also experienced disconnections and unable may have been unable to reconnect.

A routing workaround was put in place and the impact for this incident has been mitigated.

No further updates unless the issue reoccurs.
Jul 22, 16:28 NZST
Chorus Planned ICT Event Notification: CR5870786
Completed - The scheduled maintenance has been completed.
Jul 22, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 21:00 NZST
Update - This planned work has been rescheduled to 04/08/2024 21:00 - 05/08/2024 05:00.
Jul 19, 11:51 NZST
Scheduled - The following systems and services will be impacted for up to 5 hours within the outage window. In the event of a rollback the entire outage window may be utilised:

• Chorus Portal (SSP): Maintenance pages enabled.
• Chorus Portal B2B: Maintenance response enabled.
• Fibre - Place API: Users will be unable to use the Place API to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre - Product Offering API: Users will be unable to use the Product Offering API to view available products at an address.
• Fibre - Order Feasibility API: Users will be unable to use the Order feasibility API to request a feasible check at an address or location.
• Fibre - Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre - Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Overnight ONT data into Chorus Portal will be impacted and not updated until the change has been completed.
• Assurance Website/Assurance API: Users will be unable to test fibre services, however users will still be able to lodge fibre faults.
• Line Test API: Fibre line testing functionality will be unavailable.
• Techmate: Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
• Netmap: Users may receive an error while carrying out feasibility requests.
• WRM Impacts:
o RSP Initiated Appointments Management Unavailable – Fibre Fulfil
o RSP Initiated Work Request Management Unavailable – Fibre Fulfil
o RSP/Chorus Initiated Customer Order Management Unavailable
o Fibre COM initiated notification to Service Companies will not occur.
o Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
o Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable)

This planned outage is required for maintenance activities on a supporting system.
Jul 1, 13:51 NZST
Jul 21, 2024
Jul 20, 2024

No incidents reported.

Jul 19, 2024
Chorus Unplanned ICT Event Notification: DCCH190724
Resolved - An update to resolve the issue being experienced was released by CrowdStrike, all servers that were able to boot have received the update.
Technical teams have confirmed that systems and system functionality has been restored and are stable.

No further updates via this channel.
Jul 19, 20:12 NZST
Update - Update as at 19:00

Technical teams continue to work towards stabilising the environment

Next update will be supplied once available
Jul 19, 19:04 NZST
Identified - There is currently an ongoing global issue with CrowdStrike that is impacting the below access and applications:
• Users may be unable to access ADP or applications that are hosted within ADP.
• Users who gain access to ADP or applications hosted in ADP may also experience disconnections and unable to reconnect.

Technical teams are investigating into remedial activities to stabilize the environment.
Jul 19, 17:59 NZST
Chorus Planned ICT Event Notification: CR5873179
Completed - The scheduled maintenance has been completed.
Jul 19, 04:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 22:00 NZST
Scheduled - The following systems and services are expected to be impacted for up to 4 hours within the outage window. In the event a rollback is required the full outage window will be utilised:

• Assurance Website - Diagnostics on 3rd Gen, 4th Gen, and Hyper Fibre ONT's unavailable.
• Assurance API - Diagnostics on 3rd Gen, 4th Gen, and Hyper Fibre ONT's unavailable.
• RMP (Remote Management Platform) & API - Unavailable
This will impact the following:
- Fibre order processing delays: fibre orders will queue until RMP is back up.
- The Chorus Configuration website: Users will not be able to view or configure the status of an RGW ONT (generation 3, generation 4 and Hyperfibre ONT). All other ONT's will be unaffected.

• Techmate - Diagnostics on 3rd Gen, 4th Gen, and Hyper Fibre ONT's will be unavailable.

This outage is required to carry out an upgrade of a supporting firewall.
Jul 4, 16:55 NZST
Jul 18, 2024
Jul 17, 2024
Chorus Planned ICT Event Notification: CR5878364
Completed - This planned work has been cancelled.
Jul 17, 14:04 NZST
Scheduled - The following will be unavailable for the duration of the planned outage window:

• Chorus Portal (SSP): Maintenance page/response will be displayed.
• Chorus Portal B2B: Maintenance page/response will be displayed.
• Fibre - Place API: Users will be unable to use the Place API to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre - Product Offering API: Users will be unable to use the Product Offering API to view available products at an address.
• Fibre - Order Feasibility API: Users will be unable to use the Order feasibility API to request a feasible check at an address or location.
• Fibre - Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre - Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• TechMate - Will be unavailable
• Netmap - Will be unavailable

This planned outage is to deploy a software release on supporting systems.
Jul 11, 12:26 NZST
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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