Update - Identified – We have been advised by our status page supplier of an issue affecting the underlying data used to populate System Metrics charts. This issue may cause display errors on customer-facing status pages.
The supplier is currently investigating potential solutions and, as a precaution, has temporarily disabled the System Metrics functionality to minimise impact to users viewing status pages.
Further updates will be provided once the supplier confirms that the functionality can be safely re-enabled without causing display issues.
This issue does not affect customers’ ability to post updates about the overall health and availability of their own systems on the status page.
Feb 04, 2026 - 10:08 NZDT
The supplier is currently investigating potential solutions and, as a precaution, has temporarily disabled the System Metrics functionality to minimise impact to users viewing status pages.
Further updates will be provided once the supplier confirms that the functionality can be safely re-enabled without causing display issues.
This issue does not affect customers’ ability to post updates about the overall health and availability of their own systems on the status page.
Feb 04, 2026 - 10:08 NZDT
Investigating - Our Status page supplier has advised that they are currently investigating an issue affecting the display of system metrics on statuspages.
Feb 03, 2026 - 11:22 NZDT
Feb 03, 2026 - 11:22 NZDT
Websites
Operational
Assurance (Testing Fibre Services)
Operational
Assurance (Testing Copper Services)
Operational
Network Performance
Operational
Network Events
Operational
APIs
Operational
Assurance API
Operational
Line Test API - Fibre Services
Operational
Line Test API - Copper Services
Operational
Address Lookup API
Operational
Broadband Availability API
Operational
Broadband Checker Business API
Operational
Network Events API
Operational
Network Performance API
Operational
Fibre - Place API
Operational
Fibre - Place API - EMMA
Operational
Fibre - Product Offering API
Operational
Fibre - Product Offering API - EMMA
Operational
Fibre - Order Feasibility API
Operational
Fibre - Order Feasibility API - EMMA
Operational
Fibre - Manage Appointment API
Operational
Fibre - Manage Appointment API - EMMA
Operational
Fibre - Manage Order API
Operational
Fibre - Manage Order API - EMMA
Operational
Fibre - Order Notification API
Operational
Fibre - Order Notification API - EMMA
Operational
Service Partner Websites and APIs
Operational
Tech Mate (Testing Fibre Services)
Operational
Tech Mate (Testing Copper Services)
Operational
WRM (Appointments)
Operational
WRM (Work)
Operational
WRM (CAMS)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Chorus Planned ICT Event Notification: CO5934374 / CO5937811 / CO5937929 & CO5937932 Feb 22, 2026 21:00 - Feb 23, 2026 06:00 NZDT
The following systems and services will be impacted for up to 5 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal EMMA (Portal Emulator)
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
Please complete any integration validation and ensure that you have no issues after the release window.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.
Service Company Impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
• Netmap
Users may receive an error while carrying out feasibility requests.
WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
This planned outage is required to deploy a software release on a supporting system.
Posted on Feb 10, 2026 - 12:59 NZDT
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal EMMA (Portal Emulator)
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
Please complete any integration validation and ensure that you have no issues after the release window.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.
Service Company Impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
• Netmap
Users may receive an error while carrying out feasibility requests.
WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
This planned outage is required to deploy a software release on a supporting system.
Posted on Feb 10, 2026 - 12:59 NZDT
Chorus Planned ICT Event Notification: CR5932445 Feb 24, 2026 17:00-23:00 NZDT
The following systems and services will be impacted for up to 4 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• EMMA Chorus Portal (SSP)
Some features will be unavailable for use:
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
Please complete any integration validation and ensure that you have no issues after the release window.
This planned outage is required to deploy a software release on a supporting system.
Posted on Feb 13, 2026 - 10:49 NZDT
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• EMMA Chorus Portal (SSP)
Some features will be unavailable for use:
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
Please complete any integration validation and ensure that you have no issues after the release window.
This planned outage is required to deploy a software release on a supporting system.
Posted on Feb 13, 2026 - 10:49 NZDT
Chorus Planned ICT Event Notification: CR5938035 Feb 24, 2026 22:00 - Feb 25, 2026 02:00 NZDT
The following systems and services will be impacted for up to 2 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.
Some features will be unavailable for use:
• Network Events Website - the website will be unavailable, any updates to existing events or any new events will not appear until the outage is completed
• Network Events API - any updates to existing events or any new events will not flow through the API until the change is completed
• Assurance Website & Assurance API - during the change window, any faults that are lodged that are impacted by an Unplanned or Planned network event will not display the event ID on the fault ticket
• Planned/Unplanned Network Event notifications - Any planned or unplanned network notifications sent from Chorus NZ will queue and process once the change is completed
• Public Outages map - any new events/updates on existing outages will not appear until the change is completed
This planned outage is required to support the migration of a backend system that is approaching end of life to a new platform.
Posted on Feb 05, 2026 - 13:02 NZDT
Note: In the event of a rollback, the entire outage window may be utilised.
Some features will be unavailable for use:
• Network Events Website - the website will be unavailable, any updates to existing events or any new events will not appear until the outage is completed
• Network Events API - any updates to existing events or any new events will not flow through the API until the change is completed
• Assurance Website & Assurance API - during the change window, any faults that are lodged that are impacted by an Unplanned or Planned network event will not display the event ID on the fault ticket
• Planned/Unplanned Network Event notifications - Any planned or unplanned network notifications sent from Chorus NZ will queue and process once the change is completed
• Public Outages map - any new events/updates on existing outages will not appear until the change is completed
This planned outage is required to support the migration of a backend system that is approaching end of life to a new platform.
Posted on Feb 05, 2026 - 13:02 NZDT
Chorus Planned ICT Event Notification: CR5922480 Mar 4, 2026 22:00 - Mar 5, 2026 06:00 NZDT
Update -
The impacted date has been updated.
Feb 19, 2026 - 08:21 NZDT
Feb 19, 2026 - 08:21 NZDT
Scheduled -
Chorus will be inserting a new firewall into the path that handles traffic between Chorus internal systems and the Internet.
The following systems and services will be impacted during the below window:
• Wednesday 4th March 23:00 – Thursday 5th 02:00 (3 Hours)
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Websites & B2Bs:
• Chorus Portal (SSP)
Maintenance page will be displayed.
• Chorus Portal EMMA (Portal Emulator)
Maintenance page will be displayed.
• Wireline OOT
Will be unavailable.
• Wireline B2B
Will be unavailable.
• Network Events Portal
All new, update or clearance on planned and unplanned network events may not display.
• Network Performance Portal
New performance data information will not be available during the outage and will queue until after the change is completed.
• Assurance Website
Users will be unable to update an inflight ticket, test or lodge a ticket against any Fibre or Copper services. Any inflight tickets will not receive any updates from field.
• Chorus Billing Portal
Will be unavailable.
APIs:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance API
Users will be unable to update an inflight ticket, test or lodge a ticket against any Fibre or Copper services. Any inflight tickets will not receive any updates from field.
• Line Test API
Users will be unable to carry out line testing against any Fibre or Copper service.
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Network Performance API
New performance data information will not be available during the outage and will queue until after the change is completed.
• Network Events API
All new, update or clearances on planned and unplanned network events may not displayed.
• Address Look up API
Will not return any results for addresses.
• Broadband Availability API
Will not return any results for addresses.
• Broadband Checker Business API
Will not return any results for addresses.
Service Company Impacts:
Websites
• Chorus Portal (SSP)
Maintenance page will be displayed.
• Fault Management Portal
Will be unavailable.
• SAP (inventory and Spares)
• TechMate
Users will be unable to carry out any Copper or Fibre line testing.
• Netmap
Will be unavailable.
• WRM
Will be unavailable
APIs:
• WRM (Appointments)
• WRM (Work)
• WRM (CAMS)
WRM features that will be impacted:
• Appointments Management Unavailable – Fibre & Copper Assure.
• Service Company Notifications for Assure (Outbound).
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil and Assure.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil and Assure.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
• Service Company reschedules.
• Service Company capacity updates.
• Service Company reallocations.
• Data Extracts.
Assurance:
All new work requests or updates for fault tickets will not flow through to Service Companies or from Service Companies to Chorus Assure.
This planned outage is required to facilitate / support a change in Chorus’s firewall configuration.
Feb 18, 2026 - 15:27 NZDT
The following systems and services will be impacted during the below window:
• Wednesday 4th March 23:00 – Thursday 5th 02:00 (3 Hours)
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Websites & B2Bs:
• Chorus Portal (SSP)
Maintenance page will be displayed.
• Chorus Portal EMMA (Portal Emulator)
Maintenance page will be displayed.
• Wireline OOT
Will be unavailable.
• Wireline B2B
Will be unavailable.
• Network Events Portal
All new, update or clearance on planned and unplanned network events may not display.
• Network Performance Portal
New performance data information will not be available during the outage and will queue until after the change is completed.
• Assurance Website
Users will be unable to update an inflight ticket, test or lodge a ticket against any Fibre or Copper services. Any inflight tickets will not receive any updates from field.
• Chorus Billing Portal
Will be unavailable.
APIs:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance API
Users will be unable to update an inflight ticket, test or lodge a ticket against any Fibre or Copper services. Any inflight tickets will not receive any updates from field.
• Line Test API
Users will be unable to carry out line testing against any Fibre or Copper service.
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Network Performance API
New performance data information will not be available during the outage and will queue until after the change is completed.
• Network Events API
All new, update or clearances on planned and unplanned network events may not displayed.
• Address Look up API
Will not return any results for addresses.
• Broadband Availability API
Will not return any results for addresses.
• Broadband Checker Business API
Will not return any results for addresses.
Service Company Impacts:
Websites
• Chorus Portal (SSP)
Maintenance page will be displayed.
• Fault Management Portal
Will be unavailable.
• SAP (inventory and Spares)
• TechMate
Users will be unable to carry out any Copper or Fibre line testing.
• Netmap
Will be unavailable.
• WRM
Will be unavailable
APIs:
• WRM (Appointments)
• WRM (Work)
• WRM (CAMS)
WRM features that will be impacted:
• Appointments Management Unavailable – Fibre & Copper Assure.
• Service Company Notifications for Assure (Outbound).
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil and Assure.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil and Assure.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
• Service Company reschedules.
• Service Company capacity updates.
• Service Company reallocations.
• Data Extracts.
Assurance:
All new work requests or updates for fault tickets will not flow through to Service Companies or from Service Companies to Chorus Assure.
This planned outage is required to facilitate / support a change in Chorus’s firewall configuration.
Feb 18, 2026 - 15:27 NZDT