All Systems Operational
Uptime over the past 90 days. View historical uptime.
Websites ? Operational
90 days ago
99.67 % uptime
Today
Assurance (Testing Fibre Services) ? Operational
90 days ago
99.84 % uptime
Today
Assurance (Testing Copper Services) ? Operational
90 days ago
99.83 % uptime
Today
Network Performance ? Operational
90 days ago
99.37 % uptime
Today
Network Events ? Operational
90 days ago
99.64 % uptime
Today
APIs ? Operational
90 days ago
99.88 % uptime
Today
Assurance API ? Operational
90 days ago
99.02 % uptime
Today
Line Test API - Fibre Services ? Operational
90 days ago
99.99 % uptime
Today
Line Test API - Copper Services ? Operational
90 days ago
100.0 % uptime
Today
Address Lookup API ? Operational
90 days ago
100.0 % uptime
Today
Broadband Availability API ? Operational
90 days ago
100.0 % uptime
Today
Broadband Checker Business API ? Operational
90 days ago
100.0 % uptime
Today
Network Events API ? Operational
90 days ago
99.86 % uptime
Today
Network Performance API ? Operational
90 days ago
99.38 % uptime
Today
Fibre - Place API ? Operational
90 days ago
99.88 % uptime
Today
Fibre - Place API - EMMA ? Operational
90 days ago
99.82 % uptime
Today
Fibre - Product Offering API ? Operational
90 days ago
99.88 % uptime
Today
Fibre - Product Offering API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Feasibility API ? Operational
90 days ago
99.88 % uptime
Today
Fibre - Order Feasibility API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Appointment API ? Operational
90 days ago
99.88 % uptime
Today
Fibre - Manage Appointment API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Order API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Order API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Notification API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Notification API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Service Partner Websites and APIs ? Operational
90 days ago
99.93 % uptime
Today
Tech Mate (Testing Fibre Services) ? Operational
90 days ago
99.82 % uptime
Today
Tech Mate (Testing Copper Services) ? Operational
90 days ago
99.83 % uptime
Today
WRM (Appointments) Operational
90 days ago
100.0 % uptime
Today
WRM (Work) Operational
90 days ago
100.0 % uptime
Today
WRM (CAMS) Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Chorus Planned ICT Event Notification: CR5896623 Jan 28, 2025 17:00-23:00 NZDT
The following systems and services will be impacted for up to 4 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• Chorus Portal EMMA (Portal Emulator)
• EMMA B2B
Some features will be unavailable for use:
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.

Please complete any integration validation and ensure that you have no issues after the release window.

This planned outage is required to deploy a software release on a supporting system.
Posted on Jan 16, 2025 - 10:52 NZDT
Chorus Planned ICT Event Notification: CR5898094 Jan 30, 2025 23:00 - Jan 31, 2025 06:00 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Jan 22, 2025 - 15:26 NZDT
Scheduled - The following systems and services will be impacted for up to the entire duration of the outage window:

Retail Service Provider (RSP – Customer) Impacts:

• Chorus Portal (SSP): Maintenance pages enabled.
• Chorus Portal B2B: Maintenance response enabled.
• Fibre - Place API: Users will be unable to use the Place API to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre - Product Offering API: Users will be unable to use the Product Offering API to view available products at an address.
• Fibre - Order Feasibility API: Users will be unable to use the Order feasibility API to request a feasible check at an address or location.
• Fibre -Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre - Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Overnight ONT data into Chorus Portal will be impacted and will not be updated until the change has been completed.
• Assurance Website/Assurance API: Users will be unable to test Fibre services, however users will still be able to lodge fibre faults.

Service Company Impacts:

Chorus Portal: Maintenance page enabled

TechMate: Users will be unable to test Fibre services. When searching on a Fibre ASID, this will generate error code 99 “Timeout, Server busy."

WRM:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil
• RSP/Chorus Initiated Customer Order Management Unavailable
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM are not impacted (unless components in the COM are unavailable)

This planned outage is required for maintenance activities on a supporting system.
Jan 22, 2025 - 09:48 NZDT
System Metrics Month Week Day
Address Lookup API Response Time
Fetching
Broadband Availability API Response Time
Fetching
Broadband Checker Business API Response Time
Fetching
Line Test API (testing fiber services) Response Time
Fetching
Line Test API (testing copper services) Response Time
Fetching
Network Performance API Response Time
Fetching
Network Events API Response Time
Fetching
WRM (Appointments)
Fetching
WRM (Work)
Fetching
Fibre - Place API Response Time
Fetching
Fibre - Product Offering API Response Time
Fetching
Fibre - Order Feasibility API Response Time
Fetching
Fibre - Manage Appointment API Response Time
Fetching
Fibre - Manage Order API Response Time
Fetching
Past Incidents
Jan 26, 2025

No incidents reported today.

Jan 25, 2025

No incidents reported.

Jan 24, 2025

No incidents reported.

Jan 23, 2025

No incidents reported.

Jan 22, 2025

No incidents reported.

Jan 21, 2025
Chorus Unplanned ICT Event Notification: DC13105846
Resolved - Clearance as at 10:10
Technical teams have restarted a backend API, which has resolved the issue and orders are now progressing as per BAU.

No further updates
Jan 21, 10:13 NZDT
Investigating - We are experiencing an issue with Wireline since 10:00 20/01, where some copper orders are stuck in an “In Progress” state and are not progressing any further.

Technical teams are urgently investigating.
Jan 21, 09:39 NZDT
Jan 20, 2025
Chorus Unplanned ICT Event Notification: DC13102208
Resolved - Clearance as at 16:35


System functionality have remained stable since restoration activities. All orders are progressing as per BAU.



No further updates.
Jan 20, 16:46 NZDT
Monitoring - Update as at 10:29

Technical teams have carried out a successful restart of the backend system which has restored full functionality. The backlog of orders has now been cleared.
Technical teams will continue to monitor today to ensure stability.

Next update around 17:00 today.
Jan 20, 10:37 NZDT
Investigating - We are currently experiencing an issue since 8:10 AM where users are experiencing the below:
• Fibre orders are not progressing and are stuck in an acknowledged state.
• Users may be receiving an error when trying to submit a Fibre order.
This is impacting all new orders that are submitted via the Chorus Portal and Chorus Portal B2B.

Technical teams are planning to do a restart of the impacted backend system between at 09:30 to 10:00 today to try to resolve the issue.
Jan 20, 09:29 NZDT
Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025
Chorus Unplanned ICT Update Notification: DC13083409
Resolved - Clearance as at 16/01 08:40

System functionality have remained stable since restoration activities.

No further updates.
Jan 16, 08:53 NZDT
Monitoring - Update as at 11:10

Technical teams have carried out a successful restart of the backend system. Technical teams will continue to monitor through today and tonight to ensure stability. Backlog of impacted orders has been processed.
Next update by 16/01 12:00
Jan 15, 11:16 NZDT
Update - Update as at 09:50
The issue has re-occurred again around 07:30 15/01. We have identified the root cause and have put mitigations in place to prevent a reoccurrence.

A restart of the backend system is required to complete the remedial actions at 10:00am.

Next update will be supplied as soon as available.
Jan 15, 09:57 NZDT
Update - We are currently experiencing an issue where all new connection orders that require a truck roll since 07:30 15/01 are stuck in "Acknowledge" state and will not be progressing.

Update as at 15/01 08:50
The issue we are facing continues, a restart of the backend system provides temporary relief. All impacted orders from yesterday have been processed. However, all new connection orders from 07:30 15/01 that require a truck roll will be impacted.
Technical teams are currently investigating to find the root cause before carrying out further remedial activities.
Next update will be supplied once available.
Jan 15, 08:59 NZDT
Investigating - Update as at 15:55
The issue has re-occurred, and new orders since 15:03 maybe stuck in "Acknowledge" state and will not be progressing.
Technical teams are planning to do another restart of the impacted system at 23:00 tonight to resolve the issue.
Jan 14, 16:08 NZDT
Jan 15, 2025
Chorus Planned ICT Update Notification: DC13083409
Completed - The scheduled maintenance has been completed.
Jan 15, 10:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 10:00 NZDT
Scheduled - The following systems and services will be impacted for up to 30 minutes.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.

Service Company Impacts:

The following systems and services will be impacted for up to 30 minutes.

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• Netmap
Users may receive an error while carrying out feasibility requests.

Update as at 15/01 09:30
The issue has re-occurred again around 07:30 15/01. We have identified the root cause and have put mitigations in place to prevent a reoccurrence.

A restart of the backend system is required to complete the remedial actions at 10:00am.
Jan 15, 09:48 NZDT
Jan 14, 2025
Chorus Planned ICT Update Notification: DC13083409
Completed - The scheduled maintenance has been completed.
Jan 14, 23:10 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 23:00 NZDT
Scheduled - The following systems and services will be impacted for up to 10 minutes.

Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.

Update as 16:25
The issue has re-occurred again around 15:00.
This planned outage is required to resolve a current ongoing unplanned incident.
Jan 14, 16:32 NZDT
Chorus Planned ICT Event Notification: DC13083409
Completed - The scheduled maintenance has been completed.
Jan 14, 14:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 14:00 NZDT
Scheduled - The following systems and services will be impacted for up to 30 minutes.

Retail Service Provider (RSP – Customer) Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.

Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• Netmap
Users may receive an error while carrying out feasibility requests.

This urgent planned outage is required to resolve an ongoing unplanned incident.
Jan 14, 13:59 NZDT
Chorus Unplanned ICT Clearance Notification: DC13083409
Resolved - 14/01/2025 12:35
We were experiencing an issue where new orders since 09:35 maybe stuck in "Acknowledge" state and will not be progressing.

Clearance as at 14:50
The restart of the backend system went well, and the technical teams confirmed orders are progressing as per BAU.
No further updates.
__________________________________________________________________

Technical teams are planning to do a restart of the impacted backend system at 14:00 today to resolve the issue.
Next update will be provided by 15:00
Jan 14, 12:30 NZDT
Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage