Update - The change mentioned below will be carried out under CO5886859 after 23:00 tonight.
The impacts for this change will be notified separately.
Sep 17, 2024 - 14:01 NZST
The impacts for this change will be notified separately.
Sep 17, 2024 - 14:01 NZST
Identified - Technical teams advise that this issue is related to a change that was done earlier this week. A partial rollback of this change will be carried out after 23:00 tonight.
As a result, Netmap may be unavailable for up to 20 minutes after this time.
Next update when available.
Sep 17, 2024 - 10:54 NZST
As a result, Netmap may be unavailable for up to 20 minutes after this time.
Next update when available.
Sep 17, 2024 - 10:54 NZST
Investigating - We have noticed an issue since 14:30 yesterday with iTools where ONT rehome orders are stuck and not progressing to the next stage.
All other orders are being processed as per BAU.
Technical teams are investigating the issue.
Sep 17, 2024 - 10:41 NZST
All other orders are being processed as per BAU.
Technical teams are investigating the issue.
Sep 17, 2024 - 10:41 NZST
Websites
?
Operational
Assurance (Testing Fibre Services)
?
Operational
Assurance (Testing Copper Services)
?
Operational
Network Performance
?
Operational
Network Events
?
Operational
APIs
?
Operational
Assurance API
?
Operational
Line Test API - Fibre Services
?
Operational
Line Test API - Copper Services
?
Operational
Address Lookup API
?
Operational
Broadband Availability API
?
Operational
Broadband Checker Business API
?
Operational
Network Events API
?
Operational
Network Performance API
?
Operational
Remote Management Services API
?
Operational
Fibre - Place API
?
Operational
Fibre - Place API - EMMA
?
Operational
Fibre - Product Offering API
?
Operational
Fibre - Product Offering API - EMMA
?
Operational
Fibre - Order Feasibility API
?
Operational
Fibre - Order Feasibility API - EMMA
?
Operational
Fibre - Manage Appointment API
?
Operational
Fibre - Manage Appointment API - EMMA
?
Operational
Fibre - Manage Order API
?
Operational
Fibre - Manage Order API - EMMA
?
Operational
Service Partner Websites and APIs
?
Operational
Tech Mate (Testing Fibre Services)
?
Operational
Tech Mate (Testing Copper Services)
?
Operational
WRM (Appointments)
Operational
WRM (Work)
Operational
WRM (CWMS)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Chorus Planned ICT Event Notification: CO5886859
Sep 17, 2024 23:00 - Sep 18, 2024 02:00 NZST
The following systems/applications will be impacted for up to the entire duration of the change window:
Retail Service Provider (RSP – Customer) impacts:
• Chorus Portal (SSP): Maintenance pages enabled.
• Chorus Portal B2B: Maintenance response enabled.
• Fibre - Place API: Users will be unable to use the Place API to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre - Product Offering API: Users will be unable to use the Product Offering API to view available products at an address.
• Fibre - Order Feasibility API: Users will be unable to use the Order feasibility API to request a feasible check at an address or location.
• Fibre -Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre - Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Overnight ONT data into Chorus Portal will be impacted and not updated until the change has been completed.
• Assurance Website/Assurance API: Users will be unable to test Fibre services, however users will still be able to lodge fibre faults.
• Line Test API: Fibre line testing functionality will be unavailable.
Service Company Impacts:
Chorus Portal: Maintenance page enabled
TechMate: Users will be unable to test Fibre services. When searching on a Fibre ASID. error code 99 “Timeout, Server busy."
Netmap: Users may receive an error while carrying out feasibility requests.
WRM Impacts:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil
• RSP/Chorus Initiated Customer Order Management Unavailable
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM(are not impacted unless components in the COM are unavailable)
This emergency change is required to carry out a software rollback on a backend system.
Posted on Sep 17, 2024 - 14:08 NZST
Retail Service Provider (RSP – Customer) impacts:
• Chorus Portal (SSP): Maintenance pages enabled.
• Chorus Portal B2B: Maintenance response enabled.
• Fibre - Place API: Users will be unable to use the Place API to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre - Product Offering API: Users will be unable to use the Product Offering API to view available products at an address.
• Fibre - Order Feasibility API: Users will be unable to use the Order feasibility API to request a feasible check at an address or location.
• Fibre -Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre - Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Overnight ONT data into Chorus Portal will be impacted and not updated until the change has been completed.
• Assurance Website/Assurance API: Users will be unable to test Fibre services, however users will still be able to lodge fibre faults.
• Line Test API: Fibre line testing functionality will be unavailable.
Service Company Impacts:
Chorus Portal: Maintenance page enabled
TechMate: Users will be unable to test Fibre services. When searching on a Fibre ASID. error code 99 “Timeout, Server busy."
Netmap: Users may receive an error while carrying out feasibility requests.
WRM Impacts:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil
• RSP/Chorus Initiated Customer Order Management Unavailable
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM(are not impacted unless components in the COM are unavailable)
This emergency change is required to carry out a software rollback on a backend system.
Posted on Sep 17, 2024 - 14:08 NZST
Chorus Planned ICT Event Notification: CR5860305
Sep 19, 2024 23:00 - Sep 20, 2024 04:00 NZST
The following systems will be unavailable for up to 3 hours during the change window. However, in the event of a rollback the entire duration of the change window may be utilised.
• Chorus Portal (SSP): Maintenance page/response will be displayed.
• Chorus Portal B2B: Maintenance page/response will be displayed.
• Fibre - Place API: Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API: Users will be unable to view available products at an address.
• Fibre – Order Feasibility API: Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Assurance Website/Assurance API: Users may be unable to log, view or manage Fibre & Copper faults and will be unable to perform any tests on Fibre & Copper services.
• Line Test API: Fibre & Copper line testing functionality may be unavailable.
• RMP (Remote Management Platform) & RMS Config API - Users will not be able to Provision, Assure, view or configure the status of an RGW ONT (generation 3, 4 and Hyperfibre ONT).
• Address Lookup API – Will be unavailable.
• Broadband Availability API - Will be unavailable.
• Broadband Checker Business API – Will be unavailable.
• Overnight ONT data load into Chorus Portal may be unavailable.
• Wireline/OOT & Wireline B2B may be unavailable.
• Chorus eSPM: Copper line testing functionality may be unavailable.
• Network Events Portal and Network Events API: Any new, update or clearance may not display.
• Planned and Unplanned Network Event Notifications (Whispir) may be impacted and will queue and process once connectivity is restored.
• Chorus Billing Portal (billing.chorus.co.nz) - users will be unable to raise or view Disputes and/or Enquiries for the duration of the planned outage.
• Network Performance Portal and API: The Portal will remain available for the duration of the change, however new events and existing event updates will not be visible until after the change is completed.
• Chorus Portal EMMA (Portal Emulator) - Maintenance page enabled
• EMMA B2B - Maintenance page enabled
• EMMA Fibre - Place API: Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API: Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API: Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• TechMate: Copper and fibre line testing will be unavailable.
• SCA (Service Company Appliance): Unavailable
• SAP: Service Partners will not be able to use inventory management (ordering of Spares) or carry out other activities via SAP.
• Netmap: Users may receive errors or while carrying out feasibility requests.
WRM:
• Appointment Failures – Assurance
• Appointment Failures – Fulfil
• Work Request Failures – Assurance
• Work Request Failures – Fulfil
• Customer Order Failures
• Service Company Notifications (Outbound)
• Service Company Notifications (Inbound)
• WRM updates for Assurance
• WRM updates for Fulfil
• Service Company Reschedules
• Service Company Capacity Updates
• Campaign Management
• Re-allocations
• View Work / Task
• Update work / schedule allocation
• Data Extracts
Where service faults present a civil or medical emergency, Chorus standard escalation procedures apply.
This change is required for security improvements on a backend system.
Posted on Aug 29, 2024 - 10:59 NZST
• Chorus Portal (SSP): Maintenance page/response will be displayed.
• Chorus Portal B2B: Maintenance page/response will be displayed.
• Fibre - Place API: Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API: Users will be unable to view available products at an address.
• Fibre – Order Feasibility API: Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Assurance Website/Assurance API: Users may be unable to log, view or manage Fibre & Copper faults and will be unable to perform any tests on Fibre & Copper services.
• Line Test API: Fibre & Copper line testing functionality may be unavailable.
• RMP (Remote Management Platform) & RMS Config API - Users will not be able to Provision, Assure, view or configure the status of an RGW ONT (generation 3, 4 and Hyperfibre ONT).
• Address Lookup API – Will be unavailable.
• Broadband Availability API - Will be unavailable.
• Broadband Checker Business API – Will be unavailable.
• Overnight ONT data load into Chorus Portal may be unavailable.
• Wireline/OOT & Wireline B2B may be unavailable.
• Chorus eSPM: Copper line testing functionality may be unavailable.
• Network Events Portal and Network Events API: Any new, update or clearance may not display.
• Planned and Unplanned Network Event Notifications (Whispir) may be impacted and will queue and process once connectivity is restored.
• Chorus Billing Portal (billing.chorus.co.nz) - users will be unable to raise or view Disputes and/or Enquiries for the duration of the planned outage.
• Network Performance Portal and API: The Portal will remain available for the duration of the change, however new events and existing event updates will not be visible until after the change is completed.
• Chorus Portal EMMA (Portal Emulator) - Maintenance page enabled
• EMMA B2B - Maintenance page enabled
• EMMA Fibre - Place API: Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API: Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API: Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• TechMate: Copper and fibre line testing will be unavailable.
• SCA (Service Company Appliance): Unavailable
• SAP: Service Partners will not be able to use inventory management (ordering of Spares) or carry out other activities via SAP.
• Netmap: Users may receive errors or while carrying out feasibility requests.
WRM:
• Appointment Failures – Assurance
• Appointment Failures – Fulfil
• Work Request Failures – Assurance
• Work Request Failures – Fulfil
• Customer Order Failures
• Service Company Notifications (Outbound)
• Service Company Notifications (Inbound)
• WRM updates for Assurance
• WRM updates for Fulfil
• Service Company Reschedules
• Service Company Capacity Updates
• Campaign Management
• Re-allocations
• View Work / Task
• Update work / schedule allocation
• Data Extracts
Where service faults present a civil or medical emergency, Chorus standard escalation procedures apply.
This change is required for security improvements on a backend system.
Posted on Aug 29, 2024 - 10:59 NZST
Chorus Planned ICT Event Notification: CR5879261
Sep 24, 2024 17:00-23:00 NZST
Retail Service Provider (RSP – Customer) impacts:
The following systems will be unavailable for up to 4 hours during the change window. However, in the event of a rollback the entire duration of the change window may be utilised.
• Chorus Portal EMMA (Portal Emulator) - Maintenance page enabled
• EMMA B2B - Maintenance page enabled
• EMMA Fibre - Place API: Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API: Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API: Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
This planned outage is required to deploy a software release on a supporting system.
Posted on Sep 17, 2024 - 16:17 NZST
The following systems will be unavailable for up to 4 hours during the change window. However, in the event of a rollback the entire duration of the change window may be utilised.
• Chorus Portal EMMA (Portal Emulator) - Maintenance page enabled
• EMMA B2B - Maintenance page enabled
• EMMA Fibre - Place API: Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API: Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API: Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
This planned outage is required to deploy a software release on a supporting system.
Posted on Sep 17, 2024 - 16:17 NZST