All Systems Operational

Uptime over the past 90 days. View historical uptime.
Websites Operational
90 days ago
99.83 % uptime
Today
Assurance (Testing Fibre Services) Operational
90 days ago
99.92 % uptime
Today
Assurance (Testing Copper Services) Operational
90 days ago
99.41 % uptime
Today
Network Performance Operational
90 days ago
100.0 % uptime
Today
Network Events Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
99.82 % uptime
Today
Assurance API Operational
90 days ago
99.64 % uptime
Today
Line Test API - Fibre Services Operational
90 days ago
99.92 % uptime
Today
Line Test API - Copper Services Operational
90 days ago
99.68 % uptime
Today
Address Lookup API Operational
90 days ago
100.0 % uptime
Today
Broadband Availability API Operational
90 days ago
100.0 % uptime
Today
Broadband Checker Business API Operational
90 days ago
100.0 % uptime
Today
Network Events API Operational
90 days ago
100.0 % uptime
Today
Network Performance API Operational
90 days ago
100.0 % uptime
Today
Fibre - Place API Operational
90 days ago
99.62 % uptime
Today
Fibre - Place API - EMMA Operational
90 days ago
99.58 % uptime
Today
Fibre - Product Offering API Operational
90 days ago
99.63 % uptime
Today
Fibre - Product Offering API - EMMA Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Feasibility API Operational
90 days ago
99.62 % uptime
Today
Fibre - Order Feasibility API - EMMA Operational
90 days ago
99.58 % uptime
Today
Fibre - Manage Appointment API Operational
90 days ago
99.62 % uptime
Today
Fibre - Manage Appointment API - EMMA Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Order API Operational
90 days ago
99.62 % uptime
Today
Fibre - Manage Order API - EMMA Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Notification API Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Notification API - EMMA Operational
90 days ago
100.0 % uptime
Today
Service Partner Websites and APIs Operational
90 days ago
99.76 % uptime
Today
Tech Mate (Testing Fibre Services) Operational
90 days ago
99.92 % uptime
Today
Tech Mate (Testing Copper Services) Operational
90 days ago
99.0 % uptime
Today
WRM (Appointments) Operational
90 days ago
99.96 % uptime
Today
WRM (Work) Operational
90 days ago
99.96 % uptime
Today
WRM (CAMS) Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Chorus Planned ICT Event Notification: CR5942775 Aug 4, 2026 17:00-23:00 NZST

The following systems and services will be impacted for up to 4 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• EMMA Chorus Portal (SSP)

Some features will be unavailable for use:
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.

Please complete any integration validation and ensure that you have no issues after the release window.

This planned outage is required to deploy a software release on a supporting system.
Posted on Jul 20, 2026 - 11:37 NZST

Chorus Planned ICT Event Notification: CR5937818 Sep 8, 2026 22:00 - Sep 9, 2026 05:00 NZST

Update - Update as at 29/07 10:08

This planned work has been rescheduled to 08/09/2026 22:00 - 09/09/2026 05:00.
Jul 29, 2026 - 10:26 NZST
Scheduled - The following systems and services will be impacted for up to 1.5 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Some features will be unavailable for use:
• Assurance Website & Assurance API: Users will be unable to perform copper line testing (including copper voice services).
• Network Events Portal and Network Events API: Any new, update or clearance may not display.
• Planned and Unplanned Network Event Email Notifications (Whispir) may be impacted and will queue and process once connectivity is restored.
• Line Test API: Copper line testing functionality will be unavailable
• Wireline/OOT & Wireline B2B will be unavailable

Service Company Impacts:

Some features will be unavailable for use:
• TechMate
Users will be unable to carry out copper line testing.

This outage is required to carry out an upgrade of a supporting firewall.
Jul 16, 2026 - 09:07 NZST
System Metrics Month Week Day
Address Lookup API Response Time
Fetching
Broadband Availability API Response Time
Fetching
Broadband Checker Business API Response Time
Fetching
Line Test API (testing fiber services) Response Time
Fetching
Line Test API (testing copper services) Response Time
Fetching
Network Performance API Response Time
Fetching
Network Events API Response Time
Fetching
WRM (Appointments)
Fetching
WRM (Work)
Fetching
Fibre - Place API Response Time
Fetching
Fibre - Product Offering API Response Time
Fetching
Fibre - Order Feasibility API Response Time
Fetching
Fibre - Manage Appointment API Response Time
Fetching
Fibre - Manage Order API Response Time
Fetching

Aug 2, 2026

No incidents reported today.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Chorus Planned ICT Update Notification: CR5950439
Completed - The scheduled maintenance has been completed.
Jul 29, 04:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 21:00 NZST
Scheduled - The following systems and services will be impacted for up to 7 hours within the outage window.

Retail Service Provider (RSP – Customer) impacts:

Some features will be unavailable for use:
• Network Performance Portal & Network Performance API
New performance data information will not be available during the outage and will queue until after the change is completed

This planned outage is required to carry out Operating System patching on a supporting system.
Jul 27, 11:06 NZST
Chorus Planned ICT Event Notification: CR5951340
Completed - Completion as at 29/07 00:49

This planned release has been completed successfully.
Jul 29, 00:58 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 23:00 NZST
Update - Update as at 15:40, 09/07/2026:
The impact for this planned change has been updated.
Jul 9, 15:51 NZST
Scheduled - The following systems and services will be impacted for up to 3 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be able to retrieve service information and/or test a service, However, users will be unable to log a fault. Updates on existing fault tickets will not process till after the change window.


Service Company Impacts:

Some features will be unavailable for use:
• FRE Portal (Fault Management Portal)
Unavailable for Copper FRE.
WRM features that will be impacted:
• Appointments Management Unavailable – Fibre & Copper Assure.
• Work Request Management Unavailable – Fibre & Copper Assure.
• Service Company Notifications for Assure (Outbound).
• Work Request Manager Updates for Assurance.
Assurance:
All new work requests or updates for fault tickets will not flow through to Service Companies or from Service Companies to Chorus Assure.

Can we please ask that all updates on fault tickets be held until after the completion of this planned change.

This planned outage is required to carry out patching on a supporting system.
Jul 9, 15:37 NZST

Jul 28, 2026

Chorus Planned ICT Event Notification: CR5952557
Completed - The scheduled maintenance has been completed.
Jul 28, 20:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 17:00 NZST
Scheduled - The following systems and services will be impacted for up to 3 hours within the outage window.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• EMMA Chorus Portal (SSP)

Some features will be unavailable for use:
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.

Please complete any integration validation and ensure that you have no issues after the release window.

This Emergency change is required to urgently investigate and identify the root cause of recent recurring faults to prevent further service impact and reduce the risk of future incidents.
Jul 27, 13:47 NZST

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

Chorus Planned ICT Event Notification: CR5948266
Completed - Completion as at 01:40, 22/07/2026:

This planned release has been completed successfully.
Jul 22, 01:49 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 23:00 NZST
Update - Update as at 15:40, 09/07/2026:
The impact for this planned change has been updated.
Jul 9, 15:45 NZST
Scheduled - The following systems and services will be impacted for up to 1.5 hours within the outage window. This activity will involve two separate outages of approximately 45 minutes each, required to fail the backend system over to the disaster recovery (DR) server and then fail the system back to the primary server after validation and testing have been completed.

The initial outage, during which the system will be failed over to the DR server, is expected to occur between 21/07 23:00 and 22/07 00:30.
The second outage, to fail the system back to the primary server, is expected between 22/07 01:30 and 03:00.

The timing of the failback activity is dependent on the successful completion and validation of the primary environment failover. As a result, the failback may commence earlier or later than the indicative timeframe outlined above.

Note: In the event of any unplanned issues, the entire outage window may be utilised for troubleshooting, remediation or extended verification.

Retail Service Provider (RSP – Customer) impacts:

Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be able to retrieve service information and/or test a service, However, users will be unable to log a fault. Updates on existing fault tickets will not process till after the change window.

Where service faults present a civil or medical emergency. Chorus standard escalation procedures apply.


Service Company Impacts:

Some features will be unavailable for use:
• FRE Portal (Fault Management Portal)
Unavailable for Copper FRE.
WRM features that will be impacted:
• Appointments Management Unavailable – Fibre & Copper Assure.
• Work Request Management Unavailable – Fibre & Copper Assure.
• Service Company Notifications for Assure (Outbound).
• Work Request Manager Updates for Assurance.
Assurance:
All new work requests or updates for fault tickets will not flow through to Service Companies or from Service Companies to Chorus Assure.

Can we please ask that all updates on fault tickets be held until after the completion of this planned Disaster Recovery test.

This is a planned Disaster Recovery test which is controlled and performed during a low usage window to minimise customer impact while validating system resilience.
Jul 7, 13:06 NZST

Jul 21, 2026

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

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