All Systems Operational
Customer Websites ? Operational
90 days ago
99.9 % uptime
Today
Assurance (Fault Services - Fibre) Operational
90 days ago
99.95 % uptime
Today
Assurance (Testing Fibre Services) Operational
90 days ago
99.52 % uptime
Today
Assurance (Fault Services - Copper) Operational
90 days ago
100.0 % uptime
Today
Assurance (Testing Copper Services) Operational
90 days ago
99.82 % uptime
Today
Assurance (Commit Details / Updates) Operational
90 days ago
100.0 % uptime
Today
Network Performance Operational
90 days ago
100.0 % uptime
Today
Network Events Operational
90 days ago
100.0 % uptime
Today
Partner Websites ? Operational
90 days ago
99.63 % uptime
Today
Tech Mate (Testing Fibre Services) ? Operational
90 days ago
99.54 % uptime
Today
Tech Mate (Testing Copper Services) Operational
90 days ago
99.73 % uptime
Today
Customer APIs ? Operational
90 days ago
99.91 % uptime
Today
Assurance API Operational
90 days ago
99.95 % uptime
Today
Line Test API - Fibre Services Operational
90 days ago
99.53 % uptime
Today
Lines Test API - Copper Services Operational
90 days ago
99.84 % uptime
Today
Address Lookup API Operational
90 days ago
100.0 % uptime
Today
Broadband Availability API Operational
90 days ago
100.0 % uptime
Today
Broadband Checker Business API Operational
90 days ago
99.93 % uptime
Today
Network Events API Operational
90 days ago
100.0 % uptime
Today
Network Performance API Operational
90 days ago
100.0 % uptime
Today
Remote Management Services API ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Address Lookup API Response Time
Fetching
Broadband Availability API Response Time
Fetching
Broadband Checker Business API Response Time
Fetching
Line Test API (testing fiber services) Response Time
Fetching
Line Test API (testing copper services) Response Time
Fetching
Network Performance API Response Time
Fetching
Network Events API Response Time
Fetching
Remote Management Services API Response Time
Fetching
Past Incidents
Aug 4, 2021

No incidents reported today.

Aug 3, 2021

No incidents reported.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021
Completed - The scheduled maintenance has been completed.
Jul 30, 03:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 23:00 NZST
Scheduled - This outage is required to perform OS patching along with physical server moves
Jul 8, 15:58 NZST
Jul 29, 2021
Completed - The scheduled maintenance has been completed.
Jul 29, 06:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 21:00 NZST
Scheduled - This planned outage is to complete the FSOM 22.1 fibre Fulfilment stack release

Outage includes 4 hour of possible roll back time if issues are encountered
Jul 14, 12:38 NZST
Jul 28, 2021
Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
Completed - The scheduled maintenance has been completed.
Jul 23, 04:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:00 NZST
Scheduled - This outage is required to deploy a software release to eSPM.
Jul 13, 09:43 NZST
Jul 22, 2021
Resolved - Technical teams identified a configuration issue with one of the supporting systems.
This issue was corrected at approximately 15:50 this afternoon.
This was kept under observation for an hour with no further issue being observed.

No further updates.
Jul 22, 17:11 NZST
Monitoring - Root cause has been identified and a fix has been applied. Technical teams will continue to monitor affected services.
Jul 22, 16:34 NZST
Investigating - The following systems may be intermittently returning error messages to users who are attempting to log faults or test fibre services:
• Assurance Website
• Assurance API
• Line test API
• Tech Mate

Technical teams are currently investigating.

Next update as soon as it becomes available
Jul 22, 14:16 NZST
Jul 21, 2021

No incidents reported.