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Scheduled Maintenance
Chorus Planned ICT Event Notification: CR5941072 May 26, 2026 20:00 - May 27, 2026 06:00 NZST
The following systems and services will be impacted for up to the entire duration of the outage window.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.
Service Company Impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
This planned outage is required to renew a certificate on a supporting system.
Posted on May 20, 2026 - 09:24 NZST
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.
Service Company Impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
This planned outage is required to renew a certificate on a supporting system.
Posted on May 20, 2026 - 09:24 NZST
Chorus Planned ICT Event Notification: CR5944473 May 26, 2026 21:00 - May 27, 2026 06:00 NZST
The following systems and services will be impacted for up to 5 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
• Assure Portal/Assurance API: Unable to test a service or log faults for fibre and copper ASIDs.
• Line test API: RSP’s consuming the line test API directly will be unable to test fibre/copper services.
• Network Performance Portal: Updates will be delayed for customer impacting services on the Chorus network.
• Copper Provisioning: any new service orders or updates on existing services during the database update may return an error.
• The Network Events website will not display any events.
• The Network Events API may return an error when trying to pull details of an event.
• Any planned or unplanned network e-mail notifications will not be processed during the upgrade period.
Where service faults present a civil or medical emergency, Chorus standard escalation procedures apply.
Service Company Impacts:
• TechMate: Unable to test Fibre/Copper services.
• FRE Portal (Fault Management Portal): Unable to submit/search existing tickets
• WRM (Work Request Manager) API: the WRM API will error and notification updates will be delayed.
WRM features that will be impacted:
Appointment Failures – Assurance
Work Request Failures – Assurance
Work Request Failures – Fulfil
Customer Order Failures
Service Company Notifications (Outbound)
Service Company Notifications (Inbound)
WRM updates for Assurance
WRM updates for Fulfil
Service Company Reschedules
Service Company Capacity Updates
Campaign Management
Re-allocations
View Work / Task
Update work / schedule allocation
Data Extracts
This urgent release needs to be carried out on the date specified due to end-of-life support with a third-party supplier.
Posted on May 20, 2026 - 17:03 NZST
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
• Assure Portal/Assurance API: Unable to test a service or log faults for fibre and copper ASIDs.
• Line test API: RSP’s consuming the line test API directly will be unable to test fibre/copper services.
• Network Performance Portal: Updates will be delayed for customer impacting services on the Chorus network.
• Copper Provisioning: any new service orders or updates on existing services during the database update may return an error.
• The Network Events website will not display any events.
• The Network Events API may return an error when trying to pull details of an event.
• Any planned or unplanned network e-mail notifications will not be processed during the upgrade period.
Where service faults present a civil or medical emergency, Chorus standard escalation procedures apply.
Service Company Impacts:
• TechMate: Unable to test Fibre/Copper services.
• FRE Portal (Fault Management Portal): Unable to submit/search existing tickets
• WRM (Work Request Manager) API: the WRM API will error and notification updates will be delayed.
WRM features that will be impacted:
Appointment Failures – Assurance
Work Request Failures – Assurance
Work Request Failures – Fulfil
Customer Order Failures
Service Company Notifications (Outbound)
Service Company Notifications (Inbound)
WRM updates for Assurance
WRM updates for Fulfil
Service Company Reschedules
Service Company Capacity Updates
Campaign Management
Re-allocations
View Work / Task
Update work / schedule allocation
Data Extracts
This urgent release needs to be carried out on the date specified due to end-of-life support with a third-party supplier.
Posted on May 20, 2026 - 17:03 NZST
Chorus Planned ICT Event Notification: CR5944473 May 26, 2026 23:00 - May 27, 2026 06:00 NZST
The following systems and services will be impacted for up to 1.5 hours within the outage window. This activity will involve two separate outages of approximately 45 minutes each, required to fail the backend system over to the disaster recovery (DR) server and then fail the system back to the primary server after validation and testing have been completed.
The initial outage, during which the system will be failed over to the DR server, is expected to occur between 26/05 23:00 and 27/05 00:30.
The second outage, to fail the system back to the primary server, is expected between 27/05 01:30 and 03:00.
The timing of the failback activity is dependent on the successful completion and validation of the primary environment failover. As a result, the failback may commence earlier or later than the indicative timeframe outlined above.
Note: In the event of any unplanned issues, the entire outage window may be utilised for troubleshooting, remediation or extended verification.
Retail Service Provider (RSP – Customer) impacts:
Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be able to retrieve service information and/or test a service, However users will be unable to log a fault. Updates on existing fault tickets will not process till after the change window.
Where service faults present a civil or medical emergency. Chorus standard escalation procedures apply.
Service Company Impacts:
Some features will be unavailable for use:
• FRE Portal (Fault Management Portal)
Unavailable for Copper FRE.
WRM features that will be impacted:
• Appointments Management Unavailable – Fibre & Copper Assure.
• Work Request Management Unavailable – Fibre & Copper Assure.
• Service Company Notifications for Assure (Outbound).
• Work Request Manager Updates for Assurance.
Assurance:
All new work requests or updates for fault tickets will not flow through to Service Companies or from Service Companies to Chorus Assure.
Can we please ask that all updates on fault tickets be held until after the completion of this planned Disaster Recovery test.
This is a planned Disaster Recovery test which is controlled and performed during a low usage window to minimise customer impact while validating system resilience.
Posted on May 08, 2026 - 17:19 NZST
The initial outage, during which the system will be failed over to the DR server, is expected to occur between 26/05 23:00 and 27/05 00:30.
The second outage, to fail the system back to the primary server, is expected between 27/05 01:30 and 03:00.
The timing of the failback activity is dependent on the successful completion and validation of the primary environment failover. As a result, the failback may commence earlier or later than the indicative timeframe outlined above.
Note: In the event of any unplanned issues, the entire outage window may be utilised for troubleshooting, remediation or extended verification.
Retail Service Provider (RSP – Customer) impacts:
Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be able to retrieve service information and/or test a service, However users will be unable to log a fault. Updates on existing fault tickets will not process till after the change window.
Where service faults present a civil or medical emergency. Chorus standard escalation procedures apply.
Service Company Impacts:
Some features will be unavailable for use:
• FRE Portal (Fault Management Portal)
Unavailable for Copper FRE.
WRM features that will be impacted:
• Appointments Management Unavailable – Fibre & Copper Assure.
• Work Request Management Unavailable – Fibre & Copper Assure.
• Service Company Notifications for Assure (Outbound).
• Work Request Manager Updates for Assurance.
Assurance:
All new work requests or updates for fault tickets will not flow through to Service Companies or from Service Companies to Chorus Assure.
Can we please ask that all updates on fault tickets be held until after the completion of this planned Disaster Recovery test.
This is a planned Disaster Recovery test which is controlled and performed during a low usage window to minimise customer impact while validating system resilience.
Posted on May 08, 2026 - 17:19 NZST