All Systems Operational

Uptime over the past 90 days. View historical uptime.
Websites Operational
90 days ago
99.9 % uptime
Today
Assurance (Testing Fibre Services) Operational
90 days ago
99.6 % uptime
Today
Assurance (Testing Copper Services) Operational
90 days ago
99.99 % uptime
Today
Network Performance Operational
90 days ago
100.0 % uptime
Today
Network Events Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
99.94 % uptime
Today
Assurance API Operational
90 days ago
99.6 % uptime
Today
Line Test API - Fibre Services Operational
90 days ago
99.6 % uptime
Today
Line Test API - Copper Services Operational
90 days ago
100.0 % uptime
Today
Address Lookup API Operational
90 days ago
100.0 % uptime
Today
Broadband Availability API Operational
90 days ago
100.0 % uptime
Today
Broadband Checker Business API Operational
90 days ago
100.0 % uptime
Today
Network Events API Operational
90 days ago
99.96 % uptime
Today
Network Performance API Operational
90 days ago
100.0 % uptime
Today
Fibre - Place API Operational
90 days ago
99.94 % uptime
Today
Fibre - Place API - EMMA Operational
90 days ago
99.92 % uptime
Today
Fibre - Product Offering API Operational
90 days ago
99.94 % uptime
Today
Fibre - Product Offering API - EMMA Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Feasibility API Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Feasibility API - EMMA Operational
90 days ago
99.94 % uptime
Today
Fibre - Manage Appointment API Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Appointment API - EMMA Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Order API Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Order API - EMMA Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Notification API Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Notification API - EMMA Operational
90 days ago
100.0 % uptime
Today
Service Partner Websites and APIs Operational
90 days ago
99.98 % uptime
Today
Tech Mate (Testing Fibre Services) Operational
90 days ago
100.0 % uptime
Today
Tech Mate (Testing Copper Services) Operational
90 days ago
100.0 % uptime
Today
WRM (Appointments) Operational
90 days ago
100.0 % uptime
Today
WRM (Work) Operational
90 days ago
99.94 % uptime
Today
WRM (CAMS) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Chorus Planned ICT Event Notification: CR5942227 Apr 7, 2026 21:00 - Apr 8, 2026 06:00 NZST

The following systems and services will be impacted for up to 5 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Some features will be unavailable for use:
• Assurance Website & Assurance API
Fibre line testing functionality will be unavailable, however users will still be able to log faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.


Service Company Impacts:

Some features will be unavailable for use:
• TechMate
Users will be unable to carry out fibre based line testing.

This planned outage is required to carry out a software upgrade on a supporting system.
Posted on Mar 20, 2026 - 15:10 NZDT

Chorus Planned ICT Event Notification: CR5941371 Apr 28, 2026 23:00 - Apr 29, 2026 07:00 NZST

The following systems and services will be impacted for up to the entire duration of the outage window.

Retail Service Provider (RSP – Customer) impacts:

Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be unable to perform copper line testing. However users will still be able to log copper faults.
• Line Test API
Copper line testing functionality will be unavailable.
• Copper Provisioning
No order activations or deactivations will be processed during the outage window.


Service Company Impacts:

Some features will be unavailable for use:
• TechMate
Users will be unable to carry out copper based line testing.

This planned outage is required to carry out patching on a supporting system.
Posted on Mar 23, 2026 - 10:23 NZDT
System Metrics Month Week Day
Address Lookup API Response Time
Fetching
Broadband Availability API Response Time
Fetching
Broadband Checker Business API Response Time
Fetching
Line Test API (testing fiber services) Response Time
Fetching
Line Test API (testing copper services) Response Time
Fetching
Network Performance API Response Time
Fetching
Network Events API Response Time
Fetching
WRM (Appointments)
Fetching
WRM (Work)
Fetching
Fibre - Place API Response Time
Fetching
Fibre - Product Offering API Response Time
Fetching
Fibre - Order Feasibility API Response Time
Fetching
Fibre - Manage Appointment API Response Time
Fetching
Fibre - Manage Order API Response Time
Fetching
Apr 1, 2026

No incidents reported today.

Mar 31, 2026
Chorus Planned ICT Event Notification: CR5937772
Completed - The scheduled maintenance has been completed.
Mar 31, 23:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 17:00 NZDT
Scheduled - The following systems and services will be impacted for up to 4 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• EMMA Chorus Portal (SSP)

Some features will be unavailable for use:
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.

Please complete any integration validation and ensure that you have no issues after the release window.

This planned outage is required to deploy a software release on a supporting system.
Mar 19, 09:50 NZDT
Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage