All Systems Operational

Uptime over the past 90 days. View historical uptime.
Websites Operational
Assurance (Testing Fibre Services) Operational
Assurance (Testing Copper Services) Operational
Network Performance Operational
Network Events Operational
APIs Operational
Assurance API Operational
Line Test API - Fibre Services Operational
Line Test API - Copper Services Operational
Address Lookup API Operational
Broadband Availability API Operational
Broadband Checker Business API Operational
Network Events API Operational
Network Performance API Operational
Fibre - Place API Operational
Fibre - Place API - EMMA Operational
Fibre - Product Offering API Operational
Fibre - Product Offering API - EMMA Operational
Fibre - Order Feasibility API Operational
Fibre - Order Feasibility API - EMMA Operational
Fibre - Manage Appointment API Operational
Fibre - Manage Appointment API - EMMA Operational
Fibre - Manage Order API Operational
Fibre - Manage Order API - EMMA Operational
Fibre - Order Notification API Operational
Fibre - Order Notification API - EMMA Operational
Service Partner Websites and APIs Operational
Tech Mate (Testing Fibre Services) Operational
Tech Mate (Testing Copper Services) Operational
WRM (Appointments) Operational
WRM (Work) Operational
WRM (CAMS) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Chorus Planned ICT Update Notification: CR5955179 Oct 8, 2026 21:00 - Oct 9, 2026 05:00 NZDT

The following systems and services will be impacted for up to the entire duration of the outage window.

Retail Service Provider (RSP – Customer) impacts:

Some features will be unavailable for use:
• Network Performance Portal & Network Performance API
New performance data information will not be available during the outage and will queue until after the change is completed

This planned outage is required to carry out patching on a backend system.
Posted on Sep 30, 2026 - 07:30 NZDT

Chorus Planned ICT Event Notification: CR5955449 Oct 13, 2026 21:00 - Oct 14, 2026 04:00 NZDT

The following systems and services will be impacted for up to 5 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)

Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website
Users will be unable to test Fibre services. Users will still be able to lodge a manual fault by manually selecting the service and inputting the address details, however scheduling will be unavailable and may display as ASAP. The ticket will then be passed to Assure for validation, troubleshooting and potential truck-roll.
• Assurance API
Users will be unable to test or log faults tickets on fibre services.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.


Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
• Netmap
Users may receive an error while carrying out feasibility requests.

WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).


This planned outage is required to carry out a migration to a new backend system.
Posted on Sep 29, 2026 - 14:36 NZDT
System Metrics Month Week Day
Address Lookup API Response Time
Fetching
Broadband Availability API Response Time
Fetching
Broadband Checker Business API Response Time
Fetching
Line Test API (testing fiber services) Response Time
Fetching
Line Test API (testing copper services) Response Time
Fetching
Network Performance API Response Time
Fetching
Network Events API Response Time
Fetching
WRM (Appointments)
Fetching
WRM (Work)
Fetching
Fibre - Place API Response Time
Fetching
Fibre - Product Offering API Response Time
Fetching
Fibre - Order Feasibility API Response Time
Fetching
Fibre - Manage Appointment API Response Time
Fetching
Fibre - Manage Order API Response Time
Fetching

Sep 30, 2026

Chorus Planned ICT Event Notification: CO5954575
Completed - This planned release has been completed successfully.
Sep 30, 00:57 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 23:00 NZDT
Scheduled - The following systems and services will be impacted for up to 5 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be unable to perform copper line testing. However users will still be able to log copper faults.
• Line Test API
Copper line testing functionality will be unavailable.
• Copper Provisioning
No order activations or deactivations will be processed during the outage window.


Service Company Impacts:

Some features will be unavailable for use:
• TechMate
Users will be unable to carry out copper based line testing.

This planned outage is required to install a patch on a supporting system.
Sep 10, 08:24 NZST
Chorus Planned ICT Event Notification: CR5951662
Completed - This planned release has been completed successfully.
Sep 30, 00:29 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 21:00 NZDT
Scheduled - The following systems and services will be impacted for up to 7 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)

Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website
Users will be unable to test Fibre services. Users will still be able to lodge a manual fault by manually selecting the service and inputting the address details, however scheduling will be unavailable and may display as ASAP. The ticket will then be passed to Assure for validation, troubleshooting and potential truck-roll.
• Assurance API
Users will be unable to test or log faults tickets on fibre services.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.


Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
• Netmap
Users may receive an error while carrying out feasibility requests.

WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).


This planned outage is required to deploy an update on a backend system.
Sep 11, 10:49 NZST

Sep 29, 2026

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

Chorus Planned ICT Event Notification: CR5951661
Completed - This planned release has been completed successfully.
Sep 22, 18:05 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 17:01 NZST
Scheduled - The following systems and services will be impacted for up to 4 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• EMMA Chorus Portal (SSP)

Some features will be unavailable for use:
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.

Please complete any integration validation and ensure that you have no issues after the release window.

This planned outage is required to deploy a software release on a supporting system.
Sep 7, 10:20 NZST
Chorus Planned ICT Event Notification: CR5955364
Completed - The scheduled maintenance has been completed.
Sep 22, 17:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 13:00 NZST
Scheduled - The following systems and services will be impacted for up to 30 minutes within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be unable to perform copper line testing. However users will still be able to log copper faults.
• Line Test API
Copper line testing functionality will be unavailable.
• Copper Provisioning
No order activations or deactivations will be processed during the outage window.


Service Company Impacts:

Some features will be unavailable for use:
• TechMate
Users will be unable to carry out copper based line testing.

This planned outage is required to carry out operating system patching activities.
Sep 16, 14:44 NZST

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

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