Chorus Unplanned ICT Event Notification: 10998461 ONT Connection Quality over time failing
Monitoring - Chorus as restored service to the ONT monitoring function with stats coming through. Case will be placed on hold over night to monitor stability.
Sep 13, 21:30 NZST
Investigating - Technical teams have continued to investigate the issue over the weekend and have a number of recommendations they are going to test today. Updates to follow.
Sep 13, 09:09 NZST
Update - Technical teams have noted another failure in the monitoring feature of ONT. Further investigations will continue with tech support today.
All other test features remain functional.
Sep 11, 12:04 NZST
Monitoring - Service was restored at 1am. Network elements will be left on monitor over the weekend to confirm stability of results.
Users can now start new ONT performance tests.
Sep 11, 10:07 NZST
Investigating - Chorus has identified that the ONT Connection Quality over time function has not been recording test results from the 8th Sept.
Technical teams are currently investigating. All other fibre ONT test functions are working.
This will impact users ability to monitor ONT performance over time since the 8th Sept.
Sep 10, 12:51 NZST
Uptime over the past 90 days. View historical uptime.
Customer Websites ? Operational
90 days ago
99.8 % uptime
Today
Assurance (Fault Services - Fibre) Operational
90 days ago
99.84 % uptime
Today
Assurance (Testing Fibre Services) Operational
90 days ago
99.71 % uptime
Today
Assurance (Fault Services - Copper) Operational
90 days ago
99.88 % uptime
Today
Assurance (Testing Copper Services) Operational
90 days ago
99.7 % uptime
Today
Assurance (Commit Details / Updates) Operational
90 days ago
99.89 % uptime
Today
Network Performance Operational
90 days ago
99.9 % uptime
Today
Network Events Operational
90 days ago
99.69 % uptime
Today
Partner Websites ? Operational
90 days ago
99.68 % uptime
Today
Tech Mate (Testing Fibre Services) ? Operational
90 days ago
99.71 % uptime
Today
Tech Mate (Testing Copper Services) Operational
90 days ago
99.65 % uptime
Today
Customer APIs ? Operational
90 days ago
99.75 % uptime
Today
Assurance API Operational
90 days ago
99.95 % uptime
Today
Line Test API - Fibre Services Operational
90 days ago
99.71 % uptime
Today
Lines Test API - Copper Services Operational
90 days ago
99.73 % uptime
Today
Address Lookup API Operational
90 days ago
100.0 % uptime
Today
Broadband Availability API Operational
90 days ago
100.0 % uptime
Today
Broadband Checker Business API Operational
90 days ago
100.0 % uptime
Today
Network Events API Operational
90 days ago
98.44 % uptime
Today
Network Performance API Operational
90 days ago
99.9 % uptime
Today
Remote Management Services API ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Address Lookup API Response Time
Fetching
Broadband Availability API Response Time
Fetching
Broadband Checker Business API Response Time
Fetching
Line Test API (testing fiber services) Response Time
Fetching
Line Test API (testing copper services) Response Time
Fetching
Network Performance API Response Time
Fetching
Network Events API Response Time
Fetching
Remote Management Services API Response Time
Fetching
Past Incidents
Sep 22, 2021

No incidents reported today.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Chorus Planned ICT Event Notification: Fibre test tools
Completed - The scheduled maintenance has been completed.
Sep 17, 22:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:30 NZST
Scheduled - Due to an ongoing incident with our ONT stat collection tool we will be performing a outage on fibre test tools this evening starting at 21:30 for one hour.
All fibre test functionality will be unavailable for the duration of the outage.
Sep 17, 17:07 NZST
Sep 16, 2021
Chorus Planned ICT Event Notification: Fibre test tools
Completed - The scheduled maintenance has been completed.
Sep 16, 22:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:31 NZST
Scheduled - Due to urgent maintenance on our fibre test tool fibre testing will be unavailable for up to 30mins this evening from 21:30
Sep 16, 17:22 NZST
Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021
Chorus Planned ICT Event Notification: 10998461
Completed - The scheduled maintenance has been completed.
Sep 13, 20:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 19:02 NZST
Scheduled - As a result of the ongoing issue with fibre test results not appearing on the Line test API. Chorus will carry out a planned 1 hour outage starting at 7pm to remedy the issue.
Sep 13, 15:57 NZST
Sep 12, 2021

No incidents reported.

Sep 11, 2021
Sep 10, 2021
Sep 9, 2021
Unplanned ICT Operational Business Event Notification - DC10991304 & DC10991366
Resolved - All services are returned to operational states. Long term remediation actions are planned under problem management.
Sep 9, 15:45 NZST
Update - Operational fixes were applied last last night for Network Events portal and Network Events API, these were observed overnight and appear to be restored.
Investigations by technical teams continue for Network Performance Portal and Network Performance API.
Sep 9, 09:18 NZST
Investigating - Issue has reoccurred, technical teams are currently investigating further.
Sep 8, 17:55 NZST
Identified - Issue has been identified with the database serving these APIs/Portals., rectification activities are still underway.
Users will continue to experience slow response times and occasional time-outs.
Sep 8, 11:14 NZST
Update - We are continuing to investigate this issue.
Sep 7, 16:15 NZST
Investigating - Users may be experiencing either slowness in response with the below systems/services
Network Events Portal
Network Events API
Network Performance Portal
Network Performance API

Technical teams have been engaged and are currently investigating.
Sep 7, 11:45 NZST
Sep 8, 2021
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