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Operational
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Operational
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Operational
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Operational
Fibre - Order Feasibility API
Operational
Fibre - Order Feasibility API - EMMA
Operational
Fibre - Manage Appointment API
Operational
Fibre - Manage Appointment API - EMMA
Operational
Fibre - Manage Order API
Operational
Fibre - Manage Order API - EMMA
Operational
Fibre - Order Notification API
Operational
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Degraded Performance
Partial Outage
Major Outage
Maintenance
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No downtime recorded on this day.
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had a major outage.
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Scheduled Maintenance
Chorus Planned ICT Event Notification: CR5948266 Jul 21, 2026 23:00 - Jul 22, 2026 06:00 NZST
Update -
Update as at 15:40, 09/07/2026:
The impact for this planned change has been updated.
Jul 09, 2026 - 15:45 NZST
The impact for this planned change has been updated.
Jul 09, 2026 - 15:45 NZST
Scheduled -
The following systems and services will be impacted for up to 1.5 hours within the outage window. This activity will involve two separate outages of approximately 45 minutes each, required to fail the backend system over to the disaster recovery (DR) server and then fail the system back to the primary server after validation and testing have been completed.
The initial outage, during which the system will be failed over to the DR server, is expected to occur between 21/07 23:00 and 22/07 00:30.
The second outage, to fail the system back to the primary server, is expected between 22/07 01:30 and 03:00.
The timing of the failback activity is dependent on the successful completion and validation of the primary environment failover. As a result, the failback may commence earlier or later than the indicative timeframe outlined above.
Note: In the event of any unplanned issues, the entire outage window may be utilised for troubleshooting, remediation or extended verification.
Retail Service Provider (RSP – Customer) impacts:
Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be able to retrieve service information and/or test a service, However, users will be unable to log a fault. Updates on existing fault tickets will not process till after the change window.
Where service faults present a civil or medical emergency. Chorus standard escalation procedures apply.
Service Company Impacts:
Some features will be unavailable for use:
• FRE Portal (Fault Management Portal)
Unavailable for Copper FRE.
WRM features that will be impacted:
• Appointments Management Unavailable – Fibre & Copper Assure.
• Work Request Management Unavailable – Fibre & Copper Assure.
• Service Company Notifications for Assure (Outbound).
• Work Request Manager Updates for Assurance.
Assurance:
All new work requests or updates for fault tickets will not flow through to Service Companies or from Service Companies to Chorus Assure.
Can we please ask that all updates on fault tickets be held until after the completion of this planned Disaster Recovery test.
This is a planned Disaster Recovery test which is controlled and performed during a low usage window to minimise customer impact while validating system resilience.
Jul 07, 2026 - 13:06 NZST
The initial outage, during which the system will be failed over to the DR server, is expected to occur between 21/07 23:00 and 22/07 00:30.
The second outage, to fail the system back to the primary server, is expected between 22/07 01:30 and 03:00.
The timing of the failback activity is dependent on the successful completion and validation of the primary environment failover. As a result, the failback may commence earlier or later than the indicative timeframe outlined above.
Note: In the event of any unplanned issues, the entire outage window may be utilised for troubleshooting, remediation or extended verification.
Retail Service Provider (RSP – Customer) impacts:
Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be able to retrieve service information and/or test a service, However, users will be unable to log a fault. Updates on existing fault tickets will not process till after the change window.
Where service faults present a civil or medical emergency. Chorus standard escalation procedures apply.
Service Company Impacts:
Some features will be unavailable for use:
• FRE Portal (Fault Management Portal)
Unavailable for Copper FRE.
WRM features that will be impacted:
• Appointments Management Unavailable – Fibre & Copper Assure.
• Work Request Management Unavailable – Fibre & Copper Assure.
• Service Company Notifications for Assure (Outbound).
• Work Request Manager Updates for Assurance.
Assurance:
All new work requests or updates for fault tickets will not flow through to Service Companies or from Service Companies to Chorus Assure.
Can we please ask that all updates on fault tickets be held until after the completion of this planned Disaster Recovery test.
This is a planned Disaster Recovery test which is controlled and performed during a low usage window to minimise customer impact while validating system resilience.
Jul 07, 2026 - 13:06 NZST
Chorus Planned ICT Event Notification: CR5951340 Jul 28, 2026 23:00 - Jul 29, 2026 06:00 NZST
Update -
Update as at 15:40, 09/07/2026:
The impact for this planned change has been updated.
Jul 09, 2026 - 15:51 NZST
The impact for this planned change has been updated.
Jul 09, 2026 - 15:51 NZST
Scheduled -
The following systems and services will be impacted for up to 3 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be able to retrieve service information and/or test a service, However, users will be unable to log a fault. Updates on existing fault tickets will not process till after the change window.
Service Company Impacts:
Some features will be unavailable for use:
• FRE Portal (Fault Management Portal)
Unavailable for Copper FRE.
WRM features that will be impacted:
• Appointments Management Unavailable – Fibre & Copper Assure.
• Work Request Management Unavailable – Fibre & Copper Assure.
• Service Company Notifications for Assure (Outbound).
• Work Request Manager Updates for Assurance.
Assurance:
All new work requests or updates for fault tickets will not flow through to Service Companies or from Service Companies to Chorus Assure.
Can we please ask that all updates on fault tickets be held until after the completion of this planned change.
This planned outage is required to carry out patching on a supporting system.
Jul 09, 2026 - 15:37 NZST
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be able to retrieve service information and/or test a service, However, users will be unable to log a fault. Updates on existing fault tickets will not process till after the change window.
Service Company Impacts:
Some features will be unavailable for use:
• FRE Portal (Fault Management Portal)
Unavailable for Copper FRE.
WRM features that will be impacted:
• Appointments Management Unavailable – Fibre & Copper Assure.
• Work Request Management Unavailable – Fibre & Copper Assure.
• Service Company Notifications for Assure (Outbound).
• Work Request Manager Updates for Assurance.
Assurance:
All new work requests or updates for fault tickets will not flow through to Service Companies or from Service Companies to Chorus Assure.
Can we please ask that all updates on fault tickets be held until after the completion of this planned change.
This planned outage is required to carry out patching on a supporting system.
Jul 09, 2026 - 15:37 NZST
Chorus Planned ICT Event Notification: CR5937818 Jul 29, 2026 22:00 - Jul 30, 2026 05:00 NZST
The following systems and services will be impacted for up to 1.5 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Some features will be unavailable for use:
• Assurance Website & Assurance API: Users will be unable to perform copper line testing (including copper voice services).
• Network Events Portal and Network Events API: Any new, update or clearance may not display.
• Planned and Unplanned Network Event Email Notifications (Whispir) may be impacted and will queue and process once connectivity is restored.
• Line Test API: Copper line testing functionality will be unavailable
• Wireline/OOT & Wireline B2B will be unavailable
Service Company Impacts:
Some features will be unavailable for use:
• TechMate
Users will be unable to carry out copper line testing.
This outage is required to carry out an upgrade of a supporting firewall.
Posted on Jul 16, 2026 - 09:07 NZST
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Some features will be unavailable for use:
• Assurance Website & Assurance API: Users will be unable to perform copper line testing (including copper voice services).
• Network Events Portal and Network Events API: Any new, update or clearance may not display.
• Planned and Unplanned Network Event Email Notifications (Whispir) may be impacted and will queue and process once connectivity is restored.
• Line Test API: Copper line testing functionality will be unavailable
• Wireline/OOT & Wireline B2B will be unavailable
Service Company Impacts:
Some features will be unavailable for use:
• TechMate
Users will be unable to carry out copper line testing.
This outage is required to carry out an upgrade of a supporting firewall.
Posted on Jul 16, 2026 - 09:07 NZST
Chorus Planned ICT Event Notification: CR5942775 Aug 4, 2026 17:00-23:00 NZST
The following systems and services will be impacted for up to 4 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• EMMA Chorus Portal (SSP)
Some features will be unavailable for use:
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
Please complete any integration validation and ensure that you have no issues after the release window.
This planned outage is required to deploy a software release on a supporting system.
Posted on Jul 20, 2026 - 11:37 NZST
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• EMMA Chorus Portal (SSP)
Some features will be unavailable for use:
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
Please complete any integration validation and ensure that you have no issues after the release window.
This planned outage is required to deploy a software release on a supporting system.
Posted on Jul 20, 2026 - 11:37 NZST