All Systems Operational

Uptime over the past 90 days. View historical uptime.
Websites ? Operational
90 days ago
99.81 % uptime
Today
Assurance (Testing Fibre Services) ? Operational
90 days ago
99.89 % uptime
Today
Assurance (Testing Copper Services) ? Operational
90 days ago
99.34 % uptime
Today
Network Performance ? Operational
90 days ago
100.0 % uptime
Today
Network Events ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
99.9 % uptime
Today
Assurance API ? Operational
90 days ago
99.35 % uptime
Today
Line Test API - Fibre Services ? Operational
90 days ago
99.88 % uptime
Today
Line Test API - Copper Services ? Operational
90 days ago
99.33 % uptime
Today
Address Lookup API ? Operational
90 days ago
100.0 % uptime
Today
Broadband Availability API ? Operational
90 days ago
100.0 % uptime
Today
Broadband Checker Business API ? Operational
90 days ago
100.0 % uptime
Today
Network Events API ? Operational
90 days ago
99.96 % uptime
Today
Network Performance API ? Operational
90 days ago
99.99 % uptime
Today
Fibre - Place API ? Operational
90 days ago
99.93 % uptime
Today
Fibre - Place API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Product Offering API ? Operational
90 days ago
99.9 % uptime
Today
Fibre - Product Offering API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Feasibility API ? Operational
90 days ago
99.9 % uptime
Today
Fibre - Order Feasibility API - EMMA ? Operational
90 days ago
99.99 % uptime
Today
Fibre - Manage Appointment API ? Operational
90 days ago
99.88 % uptime
Today
Fibre - Manage Appointment API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Order API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Order API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Notification API ? Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Notification API - EMMA ? Operational
90 days ago
100.0 % uptime
Today
Service Partner Websites and APIs ? Operational
90 days ago
99.71 % uptime
Today
Tech Mate (Testing Fibre Services) ? Operational
90 days ago
99.88 % uptime
Today
Tech Mate (Testing Copper Services) ? Operational
90 days ago
98.66 % uptime
Today
WRM (Appointments) Operational
90 days ago
100.0 % uptime
Today
WRM (Work) Operational
90 days ago
100.0 % uptime
Today
WRM (CAMS) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Chorus Planned ICT Event Notification: CR5910910 Jul 17, 2025 23:00 - Jul 18, 2025 06:00 NZST

The following systems and services will be impacted for up to 7 hours within the outage window.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.


Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.

WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).


This planned outage is required for a
Posted on Jun 30, 2025 - 09:30 NZST

Chorus Planned ICT Event Notification: CR5909182 Jul 22, 2025 23:00 - Jul 23, 2025 05:00 NZST

The following systems and services will be impacted for up to 4 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
• EMMA Chorus Portal (SSP)
• EMMA Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
Please complete any integration validation and ensure that you have no issues after the release window.

Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.


Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
• Netmap
Users may receive an error while carrying out feasibility requests.

WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).

This planned outage is required for a
Posted on Jul 02, 2025 - 11:50 NZST

Chorus Planned ICT Event Notification: CO5910990 Jul 25, 2025 21:00 - Jul 26, 2025 05:00 NZST

Update - Update as at 14:55, 19/06/2025:
This planned work has been rescheduled to 25/07/2025 21:00 - 26/07/2025 05:00.
Jun 19, 2025 - 14:58 NZST
Scheduled - The following systems and services will be impacted for up to the entire outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be able to retrieve service information and/or test a service, However users will be unable to log a fault. Updates on existing fault tickets will not process till after the change window.


Service Company Impacts:

Some features will be unavailable for use:
• FRE Portal (Fault Management Portal)
Unavailable for Copper FRE.
WRM features that will be impacted:
• Appointments Management Unavailable – Fibre & Copper Assure.
• Work Request Management Unavailable – Fibre & Copper Assure.
• Service Company Notifications for Assure (Outbound).
• Work Request Manager Updates for Assurance.
Assurance:
All new work requests or updates for fault tickets will not flow through to Service Companies or from Service Companies to Chorus Assure.

Can we please ask that all updates on fault tickets be held until after the completion of this planned change.

This planned outage is required for Operating System patching on backend systems.
Jun 03, 2025 - 10:11 NZST
System Metrics Month Week Day
Address Lookup API Response Time
Fetching
Broadband Availability API Response Time
Fetching
Broadband Checker Business API Response Time
Fetching
Line Test API (testing fiber services) Response Time
Fetching
Line Test API (testing copper services) Response Time
Fetching
Network Performance API Response Time
Fetching
Network Events API Response Time
Fetching
WRM (Appointments)
Fetching
WRM (Work)
Fetching
Fibre - Place API Response Time
Fetching
Fibre - Product Offering API Response Time
Fetching
Fibre - Order Feasibility API Response Time
Fetching
Fibre - Manage Appointment API Response Time
Fetching
Fibre - Manage Order API Response Time
Fetching
Jul 2, 2025

No incidents reported today.

Jul 1, 2025

No incidents reported.

Jun 30, 2025
Chorus Unplanned ICT Event Notification: DC13693281
Resolved - Clearance as at 17:18

Technical teams have carried out a successful restart of the backend system which has restored full functionality.

No Further updates
Jun 30, 17:28 NZST
Investigating - We are currently experiencing issues with the below services since 29/06 08:00
• Line Test API: Pots line testing functionality may be unavailable..
• Assurance Website & Assurance API: Pots line testing functionality may be unavailable.

Technical teams are currently investigating.
Jun 30, 17:06 NZST
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Chorus Planned ICT Update Notification: CR5907814
Completed - The scheduled maintenance has been completed.
Jun 27, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 21:00 NZST
Scheduled - The following systems and services will be impacted for up to 8 hours:

Retail Service Provider (RSP – Customer) impacts:

Some features will be unavailable for use:
• Network Performance Portal & Network Performance API
New performance data information will not be available during the outage and will queue until after the change is completed

This planned outage is required to carry out patching on a supporting system.
Jun 19, 11:45 NZST
Jun 26, 2025
Jun 25, 2025

No incidents reported.

Jun 24, 2025
Chorus Planned ICT Event Notification: CR5905737
Completed - The scheduled maintenance has been completed.
Jun 24, 23:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 17:00 NZST
Scheduled - The following systems and services will be impacted for up to 4 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• EMMA Chorus Portal (SSP)
• EMMA Chorus Portal B2B
Some features will be unavailable for use:
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.

Please complete any integration validation and ensure that you have no issues after the release window.

This planned outage is required to deploy a software release on a supporting system.
Jun 16, 08:52 NZST
Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

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