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Operational
Assurance (Testing Copper Services)
Operational
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Operational
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Operational
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Operational
Assurance API
Operational
Line Test API - Fibre Services
Operational
Line Test API - Copper Services
Operational
Address Lookup API
Operational
Broadband Availability API
Operational
Broadband Checker Business API
Operational
Network Events API
Operational
Network Performance API
Operational
Fibre - Place API
Operational
Fibre - Place API - EMMA
Operational
Fibre - Product Offering API
Operational
Fibre - Product Offering API - EMMA
Operational
Fibre - Order Feasibility API
Operational
Fibre - Order Feasibility API - EMMA
Operational
Fibre - Manage Appointment API
Operational
Fibre - Manage Appointment API - EMMA
Operational
Fibre - Manage Order API
Operational
Fibre - Manage Order API - EMMA
Operational
Fibre - Order Notification API
Operational
Fibre - Order Notification API - EMMA
Operational
Service Partner Websites and APIs
Operational
Tech Mate (Testing Fibre Services)
Operational
Tech Mate (Testing Copper Services)
Operational
WRM (Appointments)
Operational
WRM (Work)
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WRM (CAMS)
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Chorus Planned ICT Event Notification: CR5941371 Apr 28, 2026 23:00 - Apr 29, 2026 07:00 NZST
The following systems and services will be impacted for up to the entire duration of the outage window.
Retail Service Provider (RSP – Customer) impacts:
Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be unable to perform copper line testing. However users will still be able to log copper faults.
• Line Test API
Copper line testing functionality will be unavailable.
• Copper Provisioning
No order activations or deactivations will be processed during the outage window.
Service Company Impacts:
Some features will be unavailable for use:
• TechMate
Users will be unable to carry out copper based line testing.
This planned outage is required to carry out patching on a supporting system.
Posted on Mar 23, 2026 - 10:23 NZDT
Retail Service Provider (RSP – Customer) impacts:
Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be unable to perform copper line testing. However users will still be able to log copper faults.
• Line Test API
Copper line testing functionality will be unavailable.
• Copper Provisioning
No order activations or deactivations will be processed during the outage window.
Service Company Impacts:
Some features will be unavailable for use:
• TechMate
Users will be unable to carry out copper based line testing.
This planned outage is required to carry out patching on a supporting system.
Posted on Mar 23, 2026 - 10:23 NZDT
Chorus Planned ICT Event Notification: CR5943765 Apr 29, 2026 23:00 - Apr 30, 2026 03:30 NZST
The following systems and services will be impacted for up to 4 hours & 30 minutes within the outage window.
Retail Service Provider (RSP – Customer) impacts:
Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be unable to perform copper line testing. However users will still be able to log copper faults.
• Line Test API
Copper line testing functionality will be unavailable.
• Copper Provisioning
No order activations or deactivations will be processed during the outage window.
Service Company Impacts:
Some features will be unavailable for use:
• TechMate
Users will be unable to carry out copper based line testing.
This planned outage is required to carry out operating system patching.
Posted on Apr 17, 2026 - 08:23 NZST
Retail Service Provider (RSP – Customer) impacts:
Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be unable to perform copper line testing. However users will still be able to log copper faults.
• Line Test API
Copper line testing functionality will be unavailable.
• Copper Provisioning
No order activations or deactivations will be processed during the outage window.
Service Company Impacts:
Some features will be unavailable for use:
• TechMate
Users will be unable to carry out copper based line testing.
This planned outage is required to carry out operating system patching.
Posted on Apr 17, 2026 - 08:23 NZST
Chorus Planned ICT Event Notification: CR5941592, 5937773 & 5944794 May 5, 2026 21:00 - May 6, 2026 06:00 NZST
The following systems and services will be impacted for up to 5 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.
Service Company Impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
• Netmap
Users may receive an error while carrying out feasibility requests.
WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
This planned outage is required to support multiple release on supporting systems.
Posted on Apr 17, 2026 - 16:02 NZST
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.
Service Company Impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
• Netmap
Users may receive an error while carrying out feasibility requests.
WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
This planned outage is required to support multiple release on supporting systems.
Posted on Apr 17, 2026 - 16:02 NZST