All Systems Operational
Websites
Operational
Assurance (Testing Fibre Services)
Operational
Assurance (Testing Copper Services)
Operational
Network Performance
Operational
Network Events
Operational
APIs
Operational
Assurance API
Operational
Line Test API - Fibre Services
Operational
Line Test API - Copper Services
Operational
Address Lookup API
Operational
Broadband Availability API
Operational
Broadband Checker Business API
Operational
Network Events API
Operational
Network Performance API
Operational
Fibre - Place API
Operational
Fibre - Place API - EMMA
Operational
Fibre - Product Offering API
Operational
Fibre - Product Offering API - EMMA
Operational
Fibre - Order Feasibility API
Operational
Fibre - Order Feasibility API - EMMA
Operational
Fibre - Manage Appointment API
Operational
Fibre - Manage Appointment API - EMMA
Operational
Fibre - Manage Order API
Operational
Fibre - Manage Order API - EMMA
Operational
Fibre - Order Notification API
Operational
Fibre - Order Notification API - EMMA
Operational
Service Partner Websites and APIs
Operational
Tech Mate (Testing Fibre Services)
Operational
Tech Mate (Testing Copper Services)
Operational
WRM (Appointments)
Operational
WRM (Work)
Operational
WRM (CAMS)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Chorus Planned ICT Event Notification: CR5951661 Sep 22, 2026 17:00-23:00 NZST
The following systems and services will be impacted for up to 4 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• EMMA Chorus Portal (SSP)
Some features will be unavailable for use:
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
Please complete any integration validation and ensure that you have no issues after the release window.
This planned outage is required to deploy a software release on a supporting system.
Posted on Sep 07, 2026 - 10:20 NZST
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• EMMA Chorus Portal (SSP)
Some features will be unavailable for use:
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
Please complete any integration validation and ensure that you have no issues after the release window.
This planned outage is required to deploy a software release on a supporting system.
Posted on Sep 07, 2026 - 10:20 NZST
Chorus Planned ICT Event Notification: CO5954575 Sep 29, 2026 23:00 - Sep 30, 2026 06:00 NZDT
The following systems and services will be impacted for up to 5 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be unable to perform copper line testing. However users will still be able to log copper faults.
• Line Test API
Copper line testing functionality will be unavailable.
• Copper Provisioning
No order activations or deactivations will be processed during the outage window.
Service Company Impacts:
Some features will be unavailable for use:
• TechMate
Users will be unable to carry out copper based line testing.
This planned outage is required to install a patch on a supporting system.
Posted on Sep 10, 2026 - 08:24 NZST
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be unable to perform copper line testing. However users will still be able to log copper faults.
• Line Test API
Copper line testing functionality will be unavailable.
• Copper Provisioning
No order activations or deactivations will be processed during the outage window.
Service Company Impacts:
Some features will be unavailable for use:
• TechMate
Users will be unable to carry out copper based line testing.
This planned outage is required to install a patch on a supporting system.
Posted on Sep 10, 2026 - 08:24 NZST