All Systems Operational

Uptime over the past 90 days. View historical uptime.
Websites Operational
90 days ago
99.74 % uptime
Today
Assurance (Testing Fibre Services) Operational
90 days ago
99.59 % uptime
Today
Assurance (Testing Copper Services) Operational
90 days ago
99.38 % uptime
Today
Network Performance Operational
90 days ago
100.0 % uptime
Today
Network Events Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
99.92 % uptime
Today
Assurance API Operational
90 days ago
99.3 % uptime
Today
Line Test API - Fibre Services Operational
90 days ago
99.59 % uptime
Today
Line Test API - Copper Services Operational
90 days ago
99.68 % uptime
Today
Address Lookup API Operational
90 days ago
100.0 % uptime
Today
Broadband Availability API Operational
90 days ago
100.0 % uptime
Today
Broadband Checker Business API Operational
90 days ago
100.0 % uptime
Today
Network Events API Operational
90 days ago
100.0 % uptime
Today
Network Performance API Operational
90 days ago
99.99 % uptime
Today
Fibre - Place API Operational
90 days ago
100.0 % uptime
Today
Fibre - Place API - EMMA Operational
90 days ago
100.0 % uptime
Today
Fibre - Product Offering API Operational
90 days ago
100.0 % uptime
Today
Fibre - Product Offering API - EMMA Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Feasibility API Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Feasibility API - EMMA Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Appointment API Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Appointment API - EMMA Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Order API Operational
90 days ago
100.0 % uptime
Today
Fibre - Manage Order API - EMMA Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Notification API Operational
90 days ago
100.0 % uptime
Today
Fibre - Order Notification API - EMMA Operational
90 days ago
100.0 % uptime
Today
Service Partner Websites and APIs Operational
90 days ago
99.77 % uptime
Today
Tech Mate (Testing Fibre Services) Operational
90 days ago
99.98 % uptime
Today
Tech Mate (Testing Copper Services) Operational
90 days ago
98.98 % uptime
Today
WRM (Appointments) Operational
90 days ago
99.96 % uptime
Today
WRM (Work) Operational
90 days ago
99.96 % uptime
Today
WRM (CAMS) Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Chorus Planned ICT Event Notification: CO5947766 & CO5947767 Jun 2, 2026 21:00 - Jun 3, 2026 06:00 NZST

Update - Please note that the impact to the Assurance Website and API has been updated.

The following systems and services will be impacted for up to 7 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal EMMA (Portal Emulator)

Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to carry out testing or lodge a fault on any fibre service.
• Line Test API
Fibre line testing functionality will be unavailable.

•EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.

Please complete any integration validation and ensure that you have no issues after the release window.


Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.


Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
• Netmap
Users may receive an error while carrying out feasibility requests.

WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).


This planned outage is required to carry out patching on a supporting system.
May 28, 2026 - 15:24 NZST
Scheduled - The following systems and services will be impacted for up to 7 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal EMMA (Portal Emulator)

Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.

• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.

Please complete any integration validation and ensure that you have no issues after the release window.


Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.


Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
• Netmap
Users may receive an error while carrying out feasibility requests.

WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).


This planned outage is required to carry out patching on a supporting system.
May 22, 2026 - 17:14 NZST

Chorus Planned ICT Event Notification: CO5947196 & CO5938575 Jun 9, 2026 21:00 - Jun 10, 2026 06:00 NZST

Update - Please note that the impact on the Assurance Website and API has been updated.

The following systems and services will be impacted for up to 7 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)

Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to carry out testing or lodging of a fault on Fibre services.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.


Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.

WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).


This planned outage is required to carry out patching on a supporting system.
May 28, 2026 - 15:58 NZST
Scheduled - The following systems and services will be impacted for up to 7 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)

Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.


Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.

WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).


This planned outage is required to carry out patching on a supporting system.
May 26, 2026 - 09:04 NZST
System Metrics Month Week Day
Address Lookup API Response Time
Fetching
Broadband Availability API Response Time
Fetching
Broadband Checker Business API Response Time
Fetching
Line Test API (testing fiber services) Response Time
Fetching
Line Test API (testing copper services) Response Time
Fetching
Network Performance API Response Time
Fetching
Network Events API Response Time
Fetching
WRM (Appointments)
Fetching
WRM (Work)
Fetching
Fibre - Place API Response Time
Fetching
Fibre - Product Offering API Response Time
Fetching
Fibre - Order Feasibility API Response Time
Fetching
Fibre - Manage Appointment API Response Time
Fetching
Fibre - Manage Order API Response Time
Fetching
May 29, 2026

No incidents reported today.

May 28, 2026

No incidents reported.

May 27, 2026
Chorus Planned ICT Event Notification: CR5944473
Completed - Completion as at 02:45, 27/05/2026:
This planned release could not be completed and will be attempted again at a later date, under a new Change Request.
May 27, 02:55 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 23:00 NZST
Scheduled - The following systems and services will be impacted for up to 1.5 hours within the outage window. This activity will involve two separate outages of approximately 45 minutes each, required to fail the backend system over to the disaster recovery (DR) server and then fail the system back to the primary server after validation and testing have been completed. 

The initial outage, during which the system will be failed over to the DR server, is expected to occur between 26/05 23:00 and 27/05 00:30.
The second outage, to fail the system back to the primary server, is expected between 27/05 01:30 and 03:00. 

The timing of the failback activity is dependent on the successful completion and validation of the primary environment failover. As a result, the failback may commence earlier or later than the indicative timeframe outlined above. 

Note: In the event of any unplanned issues, the entire outage window may be utilised for troubleshooting, remediation or extended verification.

Retail Service Provider (RSP – Customer) impacts:

Some features will be unavailable for use:
• Assurance Website & Assurance API
Users will be able to retrieve service information and/or test a service, However users will be unable to log a fault. Updates on existing fault tickets will not process till after the change window.

Where service faults present a civil or medical emergency. Chorus standard escalation procedures apply.


Service Company Impacts:

Some features will be unavailable for use:
• FRE Portal (Fault Management Portal)
Unavailable for Copper FRE.
WRM features that will be impacted:
• Appointments Management Unavailable – Fibre & Copper Assure.
• Work Request Management Unavailable – Fibre & Copper Assure.
• Service Company Notifications for Assure (Outbound).
• Work Request Manager Updates for Assurance.
Assurance:
All new work requests or updates for fault tickets will not flow through to Service Companies or from Service Companies to Chorus Assure.

Can we please ask that all updates on fault tickets be held until after the completion of this planned Disaster Recovery test.

This is a planned Disaster Recovery test which is controlled and performed during a low usage window to minimise customer impact while validating system resilience.
May 8, 17:19 NZST
Chorus Planned ICT Event Notification: CR5944473
Completed - Completion as at 02:45, 27/05/2026:
This planned release could not be completed and will be attempted again at a later date, under a new Change Request.
May 27, 02:55 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:00 NZST
Scheduled - The following systems and services will be impacted for up to 5 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

• Assure Portal/Assurance API: Unable to test a service or log faults for fibre and copper ASIDs.
• Line test API: RSP’s consuming the line test API directly will be unable to test fibre/copper services.
• Network Performance Portal: Updates will be delayed for customer impacting services on the Chorus network.
• Copper Provisioning: any new service orders or updates on existing services during the database update may return an error.
• The Network Events website will not display any events.
• The Network Events API may return an error when trying to pull details of an event.
• Any planned or unplanned network e-mail notifications will not be processed during the upgrade period.

Where service faults present a civil or medical emergency, Chorus standard escalation procedures apply.

Service Company Impacts:

• TechMate: Unable to test Fibre/Copper services.
• FRE Portal (Fault Management Portal): Unable to submit/search existing tickets
• WRM (Work Request Manager) API: the WRM API will error and notification updates will be delayed.
WRM features that will be impacted:
Appointment Failures – Assurance
Work Request Failures – Assurance
Work Request Failures – Fulfil
Customer Order Failures
Service Company Notifications (Outbound)
Service Company Notifications (Inbound)
WRM updates for Assurance
WRM updates for Fulfil
Service Company Reschedules
Service Company Capacity Updates
Campaign Management
Re-allocations
View Work / Task
Update work / schedule allocation
Data Extracts

This urgent release needs to be carried out on the date specified due to end-of-life support with a third-party supplier.
May 20, 17:03 NZST
Chorus Planned ICT Event Notification: CR5941072
Completed - Completion as at 02:50, 27/05/2026:

This planned release has been completed successfully.
May 27, 02:53 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 20:00 NZST
Scheduled - The following systems and services will be impacted for up to the entire duration of the outage window.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)

Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.


Service Company Impacts:

Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.

WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).


This planned outage is required to renew a certificate on a supporting system.
May 20, 09:24 NZST
May 26, 2026
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026
Chorus Planned ICT Event Notification: CR5938574
Completed - This planned release has been completed successfully at 17:53.
May 19, 21:23 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 17:00 NZST
Scheduled - The following systems and services will be impacted for up to 4 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Maintenance page/response will be displayed:
• EMMA Chorus Portal (SSP)

Some features will be unavailable for use:
• EMMA Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• EMMA Fibre – Product Offering API
Users will be unable to view available products at an address.
• EMMA Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• EMMA Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• EMMA Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• EMMA Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.

Please complete any integration validation and ensure that you have no issues after the release window.

This planned outage is required to deploy a software release on a supporting system.
May 4, 15:39 NZST
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026
Chorus Urgent Planned ICT Event Notification: CR5947179
Completed - The scheduled maintenance has been completed.
May 15, 23:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 21:00 NZST
Scheduled - The following systems and services will be impacted for up to 1 hour within the outage window.
Note: In the event of any issues encountered during the deployment, the entire outage window may be utilised.

Retail Service Provider (RSP – Customer) impacts:

Some features will be unavailable for use:
• Assurance Website & Assurance API
Fibre and Copper line testing functionality will be unavailable, however users will still be able to log faults.
• Line Test API
Fibre and Copper line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.


Service Company Impacts:

Some features will be unavailable for use:
• TechMate
Users will be unable to carry out fibre and copper based line testing.

This urgent planned outage is required for backend operating system patching to resolve a current known vulnerability issue.
May 15, 12:02 NZST
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