All Systems Operational
Uptime over the past 90 days. View historical uptime.
Line Test API v1 Operational
90 days ago
99.18 % uptime
Today
(Copper Services) Operational
90 days ago
99.21 % uptime
Today
(Fibre Services) Operational
90 days ago
99.14 % uptime
Today
Line Test API v2 Operational
90 days ago
99.34 % uptime
Today
(Copper Services) Operational
90 days ago
99.32 % uptime
Today
(Fibre Services) Operational
90 days ago
99.36 % uptime
Today
Chorus Websites Operational
90 days ago
99.67 % uptime
Today
Assurance (Fault Services - Fibre) Operational
90 days ago
99.91 % uptime
Today
Assurance (Fault Services - Copper) Operational
90 days ago
99.98 % uptime
Today
Assurance (Testing Copper Services) Operational
90 days ago
99.74 % uptime
Today
Assurance (Testing Fibre Services) Operational
90 days ago
99.36 % uptime
Today
Tech Mate (Testing Fibre Services) ? Operational
90 days ago
99.13 % uptime
Today
Tech Mate (Testing Copper Services) Operational
90 days ago
99.54 % uptime
Today
Check Mate (Testing Fibre Services) ? Operational
90 days ago
100.0 % uptime
Today
Network Performance (CRT Services) Operational
Assure B2B (legacy) Operational
90 days ago
100.0 % uptime
Today
Assurance API Operational
90 days ago
100.0 % uptime
Today
Address Lookup API Operational
90 days ago
99.9 % uptime
Today
Broadband Availability API Operational
90 days ago
100.0 % uptime
Today
Broadband Checker Business API Operational
90 days ago
100.0 % uptime
Today
Fibre Work Order API Operational
90 days ago
100.0 % uptime
Today
Network Events API Operational
90 days ago
99.92 % uptime
Today
Network Performance API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
System Upgrade - Impact to testing Fibre Broadband services Oct 4, 20:00 - Oct 5, 06:30 NZDT
During the duration of the system upgrade the testing of the Fibre Broadband services will be not be available with the following websites & APIs.

Website:
- Assurance
- Tech Mate

APIs:
- Assurance API
- Line Test API

Note: Fibre faults can still be logged and there are no impacts to Copper fault logging or testing.
Posted on Sep 25, 20:44 NZST
System Upgrade - Impact to testing Copper Broadband and PSTN services Oct 21, 23:00 - Oct 22, 06:00 NZDT
During the duration of the system upgrade the testing of the Copper Broadband and PSTN services will be not be available with the following websites & APIs.

Website:
- Assurance
- Tech Mate

APIs:
- Assurance API
- Line Test API

Note: Copper faults can still be logged and there are no impacts to Fibre fault logging or testing.
Posted on Sep 25, 20:23 NZST
System Metrics Month Week Day
Line Test API Response Time
Fetching
Broadband Availability API Response Time
Fetching
Network Performance API Response Time
Fetching
Network Events API Response Time
Fetching
Broadband Checker Business API Response Time
Fetching
Past Incidents
Sep 29, 2020
System Upgrade - Impact to testing Fibre Broadband services
Completed - The scheduled maintenance has been completed.
Sep 29, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 23:00 NZDT
Scheduled - During the duration of the system upgrade the testing of the Fibre Broadband services will be not be available with the following websites & APIs

Website:
- Assurance
- Tech Mate

APIs:
- Assurance API
- Line Test API

Note: Fibre faults can still be logged and there are no impacts to Copper fault logging or testing.
Sep 25, 20:37 NZST
Sep 28, 2020
Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020
Data is not being collected for the Network Performance website. The last data collected was at 24/9/2020 at 10.45
Resolved - No further issues to report. This has been resolved.
Sep 24, 16:28 NZST
Monitoring - There looks like there was a network connectivity issue that caused the data to stop collecting and the website page to stop refreshing. Data is now collecting and the page refreshing. Will continue to monitor.
Sep 24, 11:31 NZST
Investigating - Customers using the Network Performance website and or using the Network Performance API will notice that the collection of data for CRT services has ceased. The last refresh was 24/9/2020 at 10:45 with the data collect and refreshing every 15mins. All other operations of the website and API continue to function.
Sep 24, 11:14 NZST
Users are intermittently unable to use Tech Mate.
Resolved - No further issues to report. This incident has been resolved.
Sep 24, 16:28 NZST
Monitoring - A restart of the API was completed late yesterday (23/9/2020) with Chorus continuing to monitor the situation.
Sep 24, 08:21 NZST
Update - We are in contact with our vendor partner due to the intermittent nature of the issue. There is likely to be a number restarts with the Tech Mate API.
Sep 23, 17:07 NZST
Investigating - When searching a ASID, the first result will be presented but no others will appear with the continuously loading wheel showing for the period Tech Mate is unavailable.
Sep 23, 13:59 NZST
Sep 23, 2020
Users of the Assurance website and the Assurance API are not able to view fault tickets when retrieving them.
Resolved - A restart of the API last night (Tuesday 22 September) resolved the issue.
Sep 23, 09:23 NZST
Investigating - Our customers are reporting issues when retrieving a fault ticket when using the Assurance website or the Assurance API. For website customers they are being presented the following message, "The problem report is owned by another RSP." when they own the service with the end-customer. Our vendor partners are currently investigating the issue.
Sep 22, 16:20 NZST
Sep 22, 2020
Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020
Data is not being collected for the Network Performance website.
Resolved - This incident has been resolved
Sep 17, 18:20 NZST
Monitoring - A fix was implemented with the site now collecting data as expected including the API. There was data loss experienced and Chorus is investigating. Chorus will continue to monitor the site and the API throughout the day.
Sep 16, 10:18 NZST
Update - Our support teams are still investigating the issue.
Sep 16, 07:50 NZST
Update - Our support teams are still investigating the issue. At the moment it looks to be a combination of network connectivity, database, and some upgrades that are happening with a network services application.
Sep 15, 13:42 NZST
Investigating - Customers using the Network Performance website and or using the Network Performance API will notice that the collection of data for CRT services has ceased. This is evident when exporting stats on POL's (using the website) and when using the API GET function /services/stats.csv
All other operations of the website and API continue to function.
Sep 15, 10:02 NZST
Sep 16, 2020
Sep 15, 2020
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