All Systems Operational
Websites
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Operational
Assurance (Testing Fibre Services)
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Operational
Assurance (Testing Copper Services)
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Operational
Network Performance
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Operational
Network Events
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Operational
APIs
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Operational
Assurance API
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Operational
Line Test API - Fibre Services
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Operational
Line Test API - Copper Services
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Operational
Address Lookup API
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Operational
Broadband Availability API
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Operational
Broadband Checker Business API
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Operational
Network Events API
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Operational
Network Performance API
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Operational
Fibre - Place API
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Operational
Fibre - Place API - EMMA
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Operational
Fibre - Product Offering API
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Operational
Fibre - Product Offering API - EMMA
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Operational
Fibre - Order Feasibility API
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Operational
Fibre - Order Feasibility API - EMMA
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Operational
Fibre - Manage Appointment API
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Operational
Fibre - Manage Appointment API - EMMA
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Operational
Fibre - Manage Order API
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Operational
Fibre - Manage Order API - EMMA
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Operational
Fibre - Order Notification API
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Operational
Fibre - Order Notification API - EMMA
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Operational
Service Partner Websites and APIs
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Operational
Tech Mate (Testing Fibre Services)
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Operational
Tech Mate (Testing Copper Services)
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Operational
WRM (Appointments)
Operational
WRM (Work)
Operational
WRM (CAMS)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Chorus Planned ICT Event Notification: CR5906523 Apr 29, 2025 23:00 - Apr 30, 2025 05:50 NZST
The following systems and services will be impacted for up to 4 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.
Service Company Impacts:
The following systems and services will be impacted for up to 4 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
This urgent planned outage is required for certificate renewal on supporting systems to prevent unplanned outage.
Posted on Apr 29, 2025 - 16:23 NZST
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Users will be unable to test Fibre services. However users will still be able to log Fibre faults.
• Line Test API
Fibre line testing functionality will be unavailable.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.
Service Company Impacts:
The following systems and services will be impacted for up to 4 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
This urgent planned outage is required for certificate renewal on supporting systems to prevent unplanned outage.
Posted on Apr 29, 2025 - 16:23 NZST
Chorus Planned ICT Event Notification: CR5902023 & CR5904628 May 4, 2025 21:00 - May 5, 2025 05:00 NZST
The following systems and services will be impacted for up to 5 hours within the outage window.
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Unable to query/test a service or log a fault for fibre and copper ASIDs.
• Line Test API
Fibre and copper line testing functionality will be unavailable.
• Billing Disputes Portal
Users will receive an error message when submitting requests.
• Network Performance Portal
Updates will be delayed for customer impacting services on the Chorus network.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.
Service Company Impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre and copper services. When searching an ASID this will generate: error code 99 timeout, server busy.
• Netmap
Users may receive an error while carrying out feasibility requests.
• FRE Portal (Fault Management Portal)
Unable to submit/search existing tickets
• WRM (Work Request Manager) API
The WRM API will error and notification updates will be delayed.
WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil and Assure.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil and Assure.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
• Service Company reschedules.
• Service Company capacity updates.
• Service Company reallocations.
• Data Extracts.
This planned outage is required to carry out releases on supporting systems.
Posted on Apr 15, 2025 - 12:27 NZST
Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
• Chorus Portal B2B
Some features will be unavailable for use:
• Fibre - Place API
Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API
Users will be unable to view available products at an address.
• Fibre – Order Feasibility API
Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API
Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API
Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Fibre – Order Notification API
Users will not receive notifications about updates or changes to an order or active service.
• Assurance Website/Assurance API
Unable to query/test a service or log a fault for fibre and copper ASIDs.
• Line Test API
Fibre and copper line testing functionality will be unavailable.
• Billing Disputes Portal
Users will receive an error message when submitting requests.
• Network Performance Portal
Updates will be delayed for customer impacting services on the Chorus network.
Overnight ONT data will not be updated:
• Chorus Portal will not be updated with the overnight ONT data until the change has been completed.
Service Company Impacts:
Maintenance page/response will be displayed:
• Chorus Portal (SSP)
Some features will be unavailable for use:
• TechMate
Users will be unable to test Fibre and copper services. When searching an ASID this will generate: error code 99 timeout, server busy.
• Netmap
Users may receive an error while carrying out feasibility requests.
• FRE Portal (Fault Management Portal)
Unable to submit/search existing tickets
• WRM (Work Request Manager) API
The WRM API will error and notification updates will be delayed.
WRM features that will be impacted:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil and Assure.
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil and Assure.
• RSP/Chorus Initiated Customer Order Management Unavailable.
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
• Service Company reschedules.
• Service Company capacity updates.
• Service Company reallocations.
• Data Extracts.
This planned outage is required to carry out releases on supporting systems.
Posted on Apr 15, 2025 - 12:27 NZST