Chorus Unplanned ICT Event Notification: DC12502959

Incident Report for Chorus NZ | API

Resolved

Between 08:31-11:10 we were experiencing issues with the following systems:

• Chorus Portal
• Chorus Portal B2B

Users were experiencing delays in work processing times, as well as delays with processing some fibre orders in a timely manner. Also, technicians on site may have been unable to rerun some orders in a timely manner, which could delay their next job.

Technical teams carried out remedial activities. The backlog of orders was cleared, and orders are now being processed as per BAU.

Posted Jul 26, 2024 - 13:22 NZST