Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 15, 2025 - 10:00 NZDT
Scheduled
The following systems and services will be impacted for up to 30 minutes.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed: • Chorus Portal (SSP) • Chorus Portal B2B Some features will be unavailable for use: • Fibre - Place API Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location. • Fibre – Product Offering API Users will be unable to view available products at an address. • Fibre – Order Feasibility API Users will be unable to request a feasible check at an address or location. • Fibre – Manage Order API Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API. • Fibre – Manage Appointment API Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details. • Fibre – Order Notification API Users will not receive notifications about updates or changes to an order or active service.
Service Company Impacts:
The following systems and services will be impacted for up to 30 minutes.
Maintenance page/response will be displayed: • Chorus Portal (SSP) Some features will be unavailable for use: • Netmap Users may receive an error while carrying out feasibility requests.
Update as at 15/01 09:30 The issue has re-occurred again around 07:30 15/01. We have identified the root cause and have put mitigations in place to prevent a reoccurrence.
A restart of the backend system is required to complete the remedial actions at 10:00am.
Posted Jan 15, 2025 - 09:48 NZDT
This scheduled maintenance affected: APIs (Fibre - Place API, Fibre - Product Offering API, Fibre - Order Feasibility API, Fibre - Manage Appointment API, Fibre - Manage Order API, Fibre - Order Notification API).