Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 18, 2024 - 23:00 NZDT
Scheduled
The following systems and services will be impacted for up to 30 minutes within the outage window.
Retail Service Provider (RSP – Customer) Impacts:
• Chorus Portal (SSP) • Chorus Portal B2B Some features will be unavailable for use: • Fibre - Place API Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location. • Fibre – Product Offering API Users will be unable to view available products at an address. • Fibre – Order Feasibility API Users will be unable to request a feasible check at an address or location. • Fibre – Manage Order API Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API. • Fibre – Manage Appointment API Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details. • Fibre – Order Notification API Users will not receive notifications about updates or changes to an order or active service. • Assurance Website/Assurance API Users will be unable to test Fibre services. However users will still be able to log Fibre faults. • Line Test API Fibre line testing functionality will be unavailable. Overnight ONT data will not be updated: • Chorus Portal will not be updated with the overnight ONT data until the change has been completed.
Service Company Impacts:
The following systems and services will be impacted for up to # 30 minutes within the outage window.
• Chorus Portal (SSP) Some features will be unavailable for use: • TechMate Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy. • Netmap Users may receive an error while carrying out feasibility requests. WRM features that will be impacted: • RSP Initiated Appointments Management Unavailable – Fibre Fulfil. • RSP Initiated Work Request Management Unavailable – Fibre Fulfil. • RSP/Chorus Initiated Customer Order Management Unavailable. • Fibre COM initiated notification to Service Companies will not occur. • Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted. • Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
This Emergency change is required to fix an urgent issue with the application.
Posted Nov 18, 2024 - 17:13 NZDT
This scheduled maintenance affected: Service Partner Websites and APIs (Tech Mate (Testing Fibre Services), WRM (Appointments), WRM (Work)), APIs (Line Test API - Fibre Services, Fibre - Place API, Fibre - Product Offering API, Fibre - Order Feasibility API, Fibre - Manage Appointment API, Fibre - Manage Order API, Fibre - Order Notification API), and Websites (Assurance (Testing Fibre Services)).