The following systems and services will be impacted for up to 59 minutes within the outage window.
Retail Service Provider (RSP – Customer) impacts:
Some features will be unavailable for use: • Wireline/OOT & Wireline B2B: Unable to create, modify copper orders or query existing services. • Assurance Website & Assurance API: Users may be unable to log, view or manage Fibre & Copper faults and will be unable to perform any tests on Fibre & Copper services. • Line Test API: Fibre & Copper line testing functionality may be unavailable. • Chorus eSPM: Copper line testing functionality may be unavailable. • Network Performance Portal and API: The Portal will remain available for the duration of the change, however new events and existing events updates will not be visible until after the change is completed. • Chorus Billing Portal (billing.chorus.co.nz): Users will be unable to raise or view Disputes and/or Enquiries for the duration of the planned outage. • Network Events Portal and Network Events API: All new, update or clearance on planned and unplanned network events may not display. • Planned and Unplanned Network Event Notifications (Whispir): may be impacted and will queue and process once connectivity is restored. • RMP (Remote Management Platform) & RMS Config API: Users will not be able to Provision, Assure, view or configure the status of an RGW ONT (generation 3, 4 and Hyperfibre ONT). Where service faults present a civil or medical emergency, Chorus standard escalation procedures apply.
Service Company Impacts:
Some features will be unavailable for use:
• TechMate: Copper and fibre line testing will be unavailable. • Fault Related Events Portal (FRE Portal): The FRE Portal will remain available for the duration of the change, however new FRE events and existing event updates will not be visible until after the change is completed. • SAP: Service Partners will not be able to use inventory management (ordering of Spares) or carry out other activities via SAP.
• Assurance: All new work requests or updates for fault tickets will not flow through to Service Companies or from Service Companies to Chorus Assure.
WRM features that will be impacted: • Appointment Failures – Assurance • Work Request Failures – Assurance • Work Request Failures – Fulfil • Customer Order Failures • Service Company Notifications (Outbound) • Service Company Notifications (Inbound) • WRM updates for Assurance • WRM updates for Fulfil • Service Company Reschedules • Service Company Capacity Updates • Campaign Management • Re-allocations • View Work / Task • Update work / schedule allocation • Data Extracts
This change is required to provide improved supportability and network security.
Posted Nov 14, 2024 - 17:42 NZDT
This scheduled maintenance affects: APIs (Assurance API, Line Test API - Fibre Services, Line Test API - Copper Services, Network Events API, Network Performance API), Service Partner Websites and APIs (Tech Mate (Testing Fibre Services), Tech Mate (Testing Copper Services), WRM (Appointments), WRM (Work), WRM (CAMS)), and Websites (Assurance (Testing Fibre Services), Assurance (Testing Copper Services), Network Performance, Network Events).