Clearance as at 12:09 Technical teams have carried out remedial activities restoring full functionality. Maintenance pages have been removed. No further updates.
Posted Oct 21, 2025 - 12:29 NZDT
Identified
We are experiencing an issue with Chorus Portal EMMA where some orders are not progressing since 6:00 today. The following systems and services are also impacted:
• EMMA B2B - Maintenance page enabled • Fibre - Place API: Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location. • Fibre – Product Offering API: Users will be unable to view available products at an address. • Fibre – Order Feasibility API: Users will be unable to request a feasible check at an address or location. • Fibre – Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API. • Fibre – Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details
Technical teams are urgently investigating.
Posted Oct 21, 2025 - 10:58 NZDT
This incident affected: APIs (Fibre - Place API - EMMA, Fibre - Product Offering API - EMMA, Fibre - Order Feasibility API - EMMA, Fibre - Manage Appointment API - EMMA, Fibre - Manage Order API - EMMA, Fibre - Order Notification API - EMMA).