Update as at 10/09/2025, 15:25: This planned change has now been cancelled.
Posted Sep 10, 2025 - 15:27 NZST
Update
Update as at 08/09/2025, 14:50: This planned work has been postponed. New dates will be advised as soon as available.
Posted Sep 08, 2025 - 15:00 NZST
Scheduled
The following systems and services will be impacted for up to 5 hours within the outage window. Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed: • Chorus Portal (SSP) • Chorus Portal B2B • EMMA Chorus Portal (SSP) • EMMA Chorus Portal B2B Some features will be unavailable for use: • Fibre - Place API Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location. • Fibre – Product Offering API Users will be unable to view available products at an address. • Fibre – Order Feasibility API Users will be unable to request a feasible check at an address or location. • Fibre – Manage Order API Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API. • Fibre – Manage Appointment API Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details. • Fibre – Order Notification API Users will not receive notifications about updates or changes to an order or active service. • Assurance Website/Assurance API Users will be unable to test Fibre services. However users will still be able to log Fibre faults. • Line Test API Fibre line testing functionality will be unavailable. • EMMA Fibre - Place API Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location. • EMMA Fibre – Product Offering API Users will be unable to view available products at an address. • EMMA Fibre – Order Feasibility API Users will be unable to request a feasible check at an address or location. • EMMA Fibre – Manage Order API Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API. • EMMA Fibre – Manage Appointment API Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details. • EMMA Fibre – Order Notification API Users will not receive notifications about updates or changes to an order or active service. Please complete any integration validation and ensure that you have no issues after the release window.
Overnight ONT data will not be updated: • Chorus Portal will not be updated with the overnight ONT data until the change has been completed.
Service Company Impacts:
Maintenance page/response will be displayed: • Chorus Portal (SSP) Some features will be unavailable for use: • TechMate Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy. • Netmap Users may receive an error while carrying out feasibility requests.
WRM features that will be impacted: • RSP Initiated Appointments Management Unavailable – Fibre Fulfil. • RSP Initiated Work Request Management Unavailable – Fibre Fulfil. • RSP/Chorus Initiated Customer Order Management Unavailable. • Fibre COM initiated notification to Service Companies will not occur. • Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted. • Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
This planned outage is required to deploy a patch to a supporting system.
Posted Sep 04, 2025 - 16:13 NZST
This scheduled maintenance affected: APIs (Assurance API, Line Test API - Fibre Services, Fibre - Place API, Fibre - Product Offering API, Fibre - Order Feasibility API, Fibre - Manage Appointment API, Fibre - Manage Order API, Fibre - Order Notification API), Service Partner Websites and APIs (Tech Mate (Testing Fibre Services), WRM (Appointments), WRM (Work), WRM (CAMS)), and Websites (Assurance (Testing Fibre Services)).