Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 11, 2024 - 23:00 NZST
Scheduled
The following systems/applications will be unavailable for up to 5 hours during the above outage window. In the event that a rollback is required, the entire window may be utilised:
Assurance website & Assurance API: Users will be able to retrieve service information and/test a service or log a fault. Updates on existing fault tickets will not process till after the change window.
FRE Portal (Fault Management Portal) – Unavailable for Copper FRE WRM: • Appointments Management Unavailable – Fibre & Copper Assure • Work Request Management Unavailable – Fibre & Copper Assure • Service Company Notifications for Assure (Outbound) • Work Request Manager Updates for Assurance Assurance: All new work requests or updates for fault tickets will not flow through to Service Companies or from Service Companies to Chorus Assure.
Service Manager / WRM Faults: • Users may receive errors while trying to submit tickets. • Users may be unable to receive any updates or clearances on any current inflight tickets.
This planned outage is required to carry out a database update on a supporting system.
Posted Aug 16, 2024 - 15:00 NZST
This scheduled maintenance affected: APIs (Assurance API), Websites (Assurance (Testing Fibre Services), Assurance (Testing Copper Services)), and Service Partner Websites and APIs (WRM (Appointments), WRM (Work)).