Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 30, 2024 - 22:00 NZST
Scheduled
The following systems and services will be impacted for up to the entire outage window:
Assurance website / Assurance API - Users will be able to retrieve service information and/test a service, or log a fault. Updates on existing fault tickets will not process till after the change window.
FRE Portal (Fault Management Portal) – Unavailable for Copper FRE WRM: • Appointments Management Unavailable – Fibre & Copper Assure • Work Request Management Unavailable – Fibre & Copper Assure • Service Company Notifications for Assure (Outbound) • Work Request Manager Updates for Assurance
Assurance: All new work requests or updates for fault tickets will not flow through to Service Companies or from Service Companies to Chorus Assure
Posted Jul 23, 2024 - 16:43 NZST
This scheduled maintenance affected: APIs (Assurance API) and Service Partner Websites and APIs (WRM (Appointments), WRM (Work), WRM (CWMS)).