Field service techs are getting the message 'this site can not be reached' when accessing Techmate

Incident Report for Chorus NZ | API

Resolved

This incident has been resolved.

Posted Oct 24, 2019 - 11:09 NZDT

Monitoring

We are re-assessing the business impact due to the intermittent nature of the issue. Our vendor partners continue to monitor the situation with the issue with regards to logging into Techmate

Posted Oct 23, 2019 - 13:24 NZDT

Update

We can see traffic to the back in system and there are techs that are using Tech-mate.
The issue where techs are unable to access tech mate and getting the message 'this site can not be reached...' is still under investigation with our vendor partners and looks to be intermittent.

Posted Oct 23, 2019 - 12:30 NZDT

Investigating

We are currently investigating the issue . Field service techs that are already logged on are not having issues testing broadband services.

Posted Oct 23, 2019 - 10:59 NZDT

This incident affected: Service Partner Websites and APIs (Tech Mate (Testing Fibre Services), Tech Mate (Testing Copper Services)).