Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 11, 2024 - 23:00 NZDT
Scheduled
The following systems and services will be impacted for up to 3 hours within the outage window. In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) Impacts: Maintenance page/response will be displayed: • Chorus Portal (SSP) • Chorus Portal B2B
Some features will be unavailable for use: • Fibre - Place API Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location. • Fibre – Product Offering API Users will be unable to view available products at an address. • Fibre – Order Feasibility API Users will be unable to request a feasible check at an address or location. • Fibre – Manage Order API Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API. • Fibre – Manage Appointment API Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details. • Fibre – Order Notification API Users will not receive notifications about updates or changes to an order or active service. • Assurance Website/Assurance API Users will be unable to test Fibre services. However users will still be able to log Fibre faults. • Line Test API Fibre and copper line testing functionality will be unavailable.
Overnight ONT data will not be updated: • Chorus Portal will not be updated with the overnight ONT data until the change has been completed.
Service Company Impacts: Maintenance page/response will be displayed: • Chorus Portal (SSP)
Some features will be unavailable for use: • TechMate Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy. WRM features that will be impacted: • RSP Initiated Appointments Management Unavailable – Fibre Fulfil. • RSP Initiated Work Request Management Unavailable – Fibre Fulfil. • RSP/Chorus Initiated Customer Order Management Unavailable. • Fibre COM initiated notification to Service Companies will not occur. • Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted. • Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
This planned work is required to update a certificate on a supporting system.
Posted Nov 06, 2024 - 09:50 NZDT
This scheduled maintenance affected: APIs (Assurance API, Line Test API - Fibre Services, Line Test API - Copper Services, Fibre - Place API, Fibre - Product Offering API, Fibre - Order Feasibility API, Fibre - Manage Appointment API, Fibre - Manage Order API, Fibre - Order Notification API), Service Partner Websites and APIs (Tech Mate (Testing Fibre Services), WRM (Appointments), WRM (Work)), and Websites (Assurance (Testing Fibre Services), Assurance (Testing Copper Services)).