Chorus Unplanned ICT Event Notification: DC-INC1217900

Incident Report for Chorus NZ API Public

Resolved

Technical teams identified one backend process that had stopped working. This was restored.
The backlog of impacted tickets has now been completed, and system is now function as per BAU.

No further updates

Posted Nov 06, 2026 - 09:33 NZDT

Investigating

We are experiencing an issue since 05/11 15:39 where updates on some fault tickets are not being received from the service company.

This is causing delays in updates being displayed in the Assurance Website and API on the impacted fault tickets.

Can we please request that you refrain from calling Chorus Assure for any updates on impacted fault tickets, unless you have an emergency or medical escalation.

Technical teams are investigating as urgently as possible

Posted Nov 06, 2026 - 09:01 NZDT

This incident affected: APIs (Assurance API).