Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 04, 2025 - 21:00 NZST
Scheduled
The following systems and services will be impacted for up to 5 hours within the outage window. Note: In the event of a rollback, the entire outage window may be utilised.
Retail Service Provider (RSP – Customer) impacts:
Maintenance page/response will be displayed: • Chorus Portal (SSP) • Chorus Portal B2B Some features will be unavailable for use: • Fibre - Place API Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location. • Fibre – Product Offering API Users will be unable to view available products at an address. • Fibre – Order Feasibility API Users will be unable to request a feasible check at an address or location. • Fibre – Manage Order API Users will be unable to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API. • Fibre – Manage Appointment API Users will be unable to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details. • Fibre – Order Notification API Users will not receive notifications about updates or changes to an order or active service. • Assurance Website/Assurance API Unable to query/test a service or log a fault for fibre and copper ASIDs. • Line Test API Fibre and copper line testing functionality will be unavailable. • Billing Disputes Portal Users will receive an error message when submitting requests. • Network Performance Portal Updates will be delayed for customer impacting services on the Chorus network.
Overnight ONT data will not be updated: • Chorus Portal will not be updated with the overnight ONT data until the change has been completed.
Service Company Impacts:
Maintenance page/response will be displayed: • Chorus Portal (SSP) Some features will be unavailable for use: • TechMate Users will be unable to test Fibre and copper services. When searching an ASID this will generate: error code 99 timeout, server busy. • Netmap Users may receive an error while carrying out feasibility requests. • FRE Portal (Fault Management Portal) Unable to submit/search existing tickets • WRM (Work Request Manager) API The WRM API will error and notification updates will be delayed.
WRM features that will be impacted: • RSP Initiated Appointments Management Unavailable – Fibre Fulfil and Assure. • RSP Initiated Work Request Management Unavailable – Fibre Fulfil and Assure. • RSP/Chorus Initiated Customer Order Management Unavailable. • Fibre COM initiated notification to Service Companies will not occur. • Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted. • Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable). • Service Company reschedules. • Service Company capacity updates. • Service Company reallocations. • Data Extracts.
This planned outage is required to carry out releases on supporting systems.
Posted Apr 15, 2025 - 12:27 NZST
This scheduled maintenance affected: APIs (Assurance API, Line Test API - Fibre Services, Line Test API - Copper Services, Network Performance API, Fibre - Place API, Fibre - Product Offering API, Fibre - Order Feasibility API, Fibre - Manage Appointment API, Fibre - Manage Order API, Fibre - Order Notification API), Service Partner Websites and APIs (Tech Mate (Testing Fibre Services), Tech Mate (Testing Copper Services), WRM (Appointments), WRM (Work), WRM (CAMS)), and Websites (Assurance (Testing Fibre Services), Assurance (Testing Copper Services), Network Performance).