All Systems Operational
Websites
?
Operational
Assurance (Testing Fibre Services)
Operational
Assurance (Testing Copper Services)
Operational
Network Performance
Operational
Network Events
Operational
APIs
?
Operational
Assurance API
Operational
Line Test API - Fibre Services
Operational
Lines Test API - Copper Services
Operational
Address Lookup API
Operational
Broadband Availability API
Operational
Broadband Checker Business API
Operational
Network Events API
Operational
Network Performance API
Operational
Remote Management Services API
?
Operational
Fibre - Place API
Operational
Fibre - Product Offering API
Operational
Fibre - Order Feasibility API
Operational
Fibre - Manage Order API
Operational
Fibre - Manage Appointment API
Operational
Service Partner Websites and APIs
?
Operational
Tech Mate (Testing Fibre Services)
?
Operational
Tech Mate (Testing Copper Services)
Operational
WRM (Appointments)
Operational
WRM (Work)
Operational
WRM (CWMS)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Chorus Planned ICT Event Notification: CR5872235
May 22, 2024 23:00 - May 23, 2024 01:00 NZST
The following will be unavailable for the duration of the planned outage window:
• Chorus Portal: Maintenance page/response will be displayed.
• Chorus Portal B2B: Maintenance page/response will be displayed.
• Fibre - Place API: Users will be unable to use the Place API to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre - Product Offering API: Users will be unable to use the Product Offering API to view available products at an address.
• Fibre - Order Feasibility API: Users will be unable to use the Order feasibility API to request a feasible check at an address or location.
• Fibre - Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre - Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• TechMate – Will be unavailable.
• Netmap – Will be unavailable.
This planned outage is to deploy a software release on supporting systems
Posted on May 17, 2024 - 12:13 NZST
• Chorus Portal: Maintenance page/response will be displayed.
• Chorus Portal B2B: Maintenance page/response will be displayed.
• Fibre - Place API: Users will be unable to use the Place API to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre - Product Offering API: Users will be unable to use the Product Offering API to view available products at an address.
• Fibre - Order Feasibility API: Users will be unable to use the Order feasibility API to request a feasible check at an address or location.
• Fibre - Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre - Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• TechMate – Will be unavailable.
• Netmap – Will be unavailable.
This planned outage is to deploy a software release on supporting systems
Posted on May 17, 2024 - 12:13 NZST
Chorus Planned ICT Event Notification: CR5864839
May 25, 2024 23:00 - May 26, 2024 03:00 NZST
The following systems will be unavailable for up to 3 hours during the change window. In the event of a rollback the entire outage window may be utilised:
• Chorus Portal (SSP): Maintenance page/response will be displayed.
• Chorus Portal B2B: Maintenance page/response will be displayed.
• Fibre - Place API: Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API: Users will be unable to view available products at an address.
• Fibre – Order Feasibility API: Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Assurance Website/Assurance API: Users may be unable to log, view or manage Fibre & Copper faults and will be unable to perform any tests on Fibre & Copper services.
• Line Test API: Fibre & Copper line testing functionality may be unavailable.
• Overnight ONT data load into Chorus Portal may be unavailable.
• Wireline/OOT & Wireline B2B may be unavailable.
• Chorus eSPM: Copper line testing functionality may be unavailable.
• Chorus Billing Portal (billing.chorus.co.nz) - users will be unable to raise or view Disputes and/or Enquiries for the duration of the planned outage.
• TechMate: Copper and fibre line testing will be unavailable.
• SCA (Service Company Appliance): Unavailable
• SAP: Service Partners will not be able to use inventory management (ordering of Spares) or carry out other activities via SAP.
• Netmap: Users may receive errors or while carrying out feasibility requests.
WRM:
• Appointment Failures – Assurance
• Appointment Failures – Fulfil
• Work Request Failures – Assurance
• Work Request Failures – Fulfil
• Customer Order Failures
• Service Company Notifications (Outbound)
• Service Company Notifications (Inbound)
• WRM updates for Assurance
• WRM updates for Fulfil
• Service Company Reschedules
• Service Company Capacity Updates
• Campaign Management
• Re-allocations
• View Work / Task
• Update work / schedule allocation
• Data Extracts
Where service faults present a civil or medical emergency, Chorus standard escalation procedures apply.
This planned outage is required as Chorus is making critical firewall changes to deal with technology lifecycle issues.
Posted on May 13, 2024 - 10:29 NZST
• Chorus Portal (SSP): Maintenance page/response will be displayed.
• Chorus Portal B2B: Maintenance page/response will be displayed.
• Fibre - Place API: Users will be unable to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre – Product Offering API: Users will be unable to view available products at an address.
• Fibre – Order Feasibility API: Users will be unable to request a feasible check at an address or location.
• Fibre – Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre – Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Assurance Website/Assurance API: Users may be unable to log, view or manage Fibre & Copper faults and will be unable to perform any tests on Fibre & Copper services.
• Line Test API: Fibre & Copper line testing functionality may be unavailable.
• Overnight ONT data load into Chorus Portal may be unavailable.
• Wireline/OOT & Wireline B2B may be unavailable.
• Chorus eSPM: Copper line testing functionality may be unavailable.
• Chorus Billing Portal (billing.chorus.co.nz) - users will be unable to raise or view Disputes and/or Enquiries for the duration of the planned outage.
• TechMate: Copper and fibre line testing will be unavailable.
• SCA (Service Company Appliance): Unavailable
• SAP: Service Partners will not be able to use inventory management (ordering of Spares) or carry out other activities via SAP.
• Netmap: Users may receive errors or while carrying out feasibility requests.
WRM:
• Appointment Failures – Assurance
• Appointment Failures – Fulfil
• Work Request Failures – Assurance
• Work Request Failures – Fulfil
• Customer Order Failures
• Service Company Notifications (Outbound)
• Service Company Notifications (Inbound)
• WRM updates for Assurance
• WRM updates for Fulfil
• Service Company Reschedules
• Service Company Capacity Updates
• Campaign Management
• Re-allocations
• View Work / Task
• Update work / schedule allocation
• Data Extracts
Where service faults present a civil or medical emergency, Chorus standard escalation procedures apply.
This planned outage is required as Chorus is making critical firewall changes to deal with technology lifecycle issues.
Posted on May 13, 2024 - 10:29 NZST
Chorus Planned ICT Event Notification: CR5870894
May 30, 2024 23:00 - May 31, 2024 05:00 NZST
The following systems will be impacted for the duration of the outage window:
• Chorus Portal (SSP): Maintenance pages enabled.
• Chorus Portal B2B: Maintenance response enabled.
• Fibre - Place API: Users will be unable to use the Place API to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre - Product Offering API: Users will be unable to use the Product Offering API to view available products at an address.
• Fibre - Order Feasibility API: Users will be unable to use the Order feasibility API to request a feasible check at an address or location.
• Fibre - Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre - Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Overnight ONT data into Chorus Portal will be impacted and not updated until the change has been completed.
• Assurance Website/Assurance API: Users will be unable to test Fibre services, however users will still be able to lodge fibre faults.
Chorus Portal: Maintenance page enabled
TechMate: Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
WRM Impacts:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil
• RSP/Chorus Initiated Customer Order Management Unavailable
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
This outage is required to install a new certificate on a supporting system.
Posted on May 06, 2024 - 13:24 NZST
• Chorus Portal (SSP): Maintenance pages enabled.
• Chorus Portal B2B: Maintenance response enabled.
• Fibre - Place API: Users will be unable to use the Place API to search for an address or location, retrieve a Place ID, request site information, view active products, open fibre orders and ONTs at the address or location.
• Fibre - Product Offering API: Users will be unable to use the Product Offering API to view available products at an address.
• Fibre - Order Feasibility API: Users will be unable to use the Order feasibility API to request a feasible check at an address or location.
• Fibre - Manage Order API: Users will be unable to use the Manage Order API to create, amend or cancel an order, and will be unable to retrieve attachments or notifications relating to an order via this API.
• Fibre - Manage Appointment API: Users will be unable to use the Manage Appointment API to check site visit and Ready For Service (RFS) appointment availability, reserve or reschedule site visits, reschedule RFS appointments or retrieve appointment details.
• Overnight ONT data into Chorus Portal will be impacted and not updated until the change has been completed.
• Assurance Website/Assurance API: Users will be unable to test Fibre services, however users will still be able to lodge fibre faults.
Chorus Portal: Maintenance page enabled
TechMate: Users will be unable to test Fibre services. When searching a Fibre ASID this will generate: error code 99 timeout, server busy.
WRM Impacts:
• RSP Initiated Appointments Management Unavailable – Fibre Fulfil
• RSP Initiated Work Request Management Unavailable – Fibre Fulfil
• RSP/Chorus Initiated Customer Order Management Unavailable
• Fibre COM initiated notification to Service Companies will not occur.
• Service Company based customer order updates from WRM to FCOM on to RSPs will be impacted.
• Work Request Manager Fibre Fulfil Updates to FCOM (are not impacted unless components in the COM are unavailable).
This outage is required to install a new certificate on a supporting system.
Posted on May 06, 2024 - 13:24 NZST
Chorus Planned ICT Event Notification: CR5868565
Jun 13, 2024 23:00 - Jun 14, 2024 05:50 NZST
The following services will be impacted for up to 4 hours within the outage window mentioned above, in the event that a rollback is required the full outage window may be used:
• SPM: Copper line testing functionality will be unavailable.
• Line Test API: Copper line testing functionality will be unavailable.
• Assurance website & Assurance API: Copper line testing functionality will be unavailable.
• Copper Provisioning: No order activations or deactivations will be processed during the outage window.
• TechMate – Copper line test functionality will be unavailable.
This planned outage is to deploy a release on supporting systems.
Posted on May 17, 2024 - 07:39 NZST
• SPM: Copper line testing functionality will be unavailable.
• Line Test API: Copper line testing functionality will be unavailable.
• Assurance website & Assurance API: Copper line testing functionality will be unavailable.
• Copper Provisioning: No order activations or deactivations will be processed during the outage window.
• TechMate – Copper line test functionality will be unavailable.
This planned outage is to deploy a release on supporting systems.
Posted on May 17, 2024 - 07:39 NZST